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Client Support Specialist – Payroll

Are you a payroll pro with a knack for problem-solving and a passion for great customer service? eBacon is looking for a Client Support Specialist to join our team. You will be the go-to person for a set group of payroll clients, helping them run payroll smoothly, answering technical questions, and making sure they have a top-notch experience with our software. If you're tech-savvy, thrive on solving problems, and enjoy keeping things running like a well-oiled machine (or a perfectly crispy strip of bacon), let's talk!

What we're looking for:

• Engage with our clients via phone and web to identify and resolve client challenges
• Provide technical support with payroll processing procedures
• Manage integration of client payroll submissions to eBacon software
• First point of contact for all employer/employee related questions regarding payroll

Requirements:

• 2 years of payroll experience and a strong technical background
• Strong customer service, passion to deliver exceptional service
• Strong technical capacity, comfortable with diverse proprietary payroll software (PEO, ASO, or SaaS background a plus)
• Communication proficiency; solid verbal and written skills
• Exceptional time management skills

Preferred Skills:

• SQL knowledge
• Certified payroll (Davis-Bacon and/or State Prevailing Payroll).

Who are we? eBacon is a financial technology software company located in Phoenix, Arizona. We create a lot of innovative financial solutions for the business world, with a focus on certified payroll and fringe benefit management for the construction industry. Our development team is in-house, so we're always creating cool, new things to get the job done. We have won awards for customers service and for being one of the top companies to work for in Arizona for several years and counting. We also have excellent benefits, including competitive pay, plenty of PTO, health care, 401K matching, and fun employee outings. The work we do is serious, and we work hard and take great pride in the help we give our clients, but we also don't take ourselves too seriously. I mean, we do have a bacon strip mascot.