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60 jobs near Columbus, OH

BluPax Pharma

Customer Service Representative (CSR)

Edison, NJ · On-site

$16.25 - $22/hr

Position Summary The Customer Service Representative (CSR) plays a vital role in delivering exceptional service to BluPax Pharma's customers. This position is responsible for managing customer orders ...

TRG, LTD.

Customer Service Representative

Westlake, OH · On-site

$14.75 - $20.25/hr

Customer Service Representative The Customer Service Representative is responsible for working ... Manually enter components that need to be deactivated. * System maintenance, analysis and ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Octane Seating

Be Seen First

Customer Service Representative eCommerce

Denver, CO · On-site

$20 - $24/hr

... eCommerce Company is quickly in need of a full time Extraordinary Customer Account Representative ... Customer Service Skills and Requirements · Minimum of 2-3 years of Customer Service or Account ...

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Customer Service Representative - Whitehall Area

Whitehall, MI • On-site

The Pivot Group
Professional, Labor and Political Organizations • 11 - 50 employees
Learn more about The Pivot Groupexternal

$47K - $67K/yr

Other

Re-posted 29 days ago

Job description


Customer Service Representative | Whitehall, MI
Salary Range: $47,000 - $67,000 depending on experience
Are you a seasoned professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting community growth. We are collaborating with leading companies in Whitehall seeking Customer Service Representatives to lead and enhance their operations.
We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.
The Opportunity
We are partnering with organizations in Whitehall that are seeking Customer Service Representatives. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with The Pivot Group Network, you position yourself for roles that match your background and aspirations.
Key Responsibilities
  • Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
  • Process customer orders, returns, and exchanges accurately and efficiently.
  • Collaborate with production and logistics teams to provide customers with accurate lead times and shipping information.
  • Investigate and resolve customer complaints related to product quality, shipping errors, or damaged goods.
  • Maintain detailed records of customer interactions, transactions, and resolutions.
  • Provide customers with technical support and product information for manufacturing components.
  • Identify opportunities to improve customer satisfaction and contribute to process enhancements.
Recommended Qualifications
  • Experience with ERP or CRM software
  • Familiarity with manufacturing processes or products
  • Ability to read and understand technical specifications or product diagrams
  • Strong problem-solving skills for production or delivery issues
  • Excellent communication skills to liaise between customers and production teams
Bonus Qualifications
  • Experience with ERP systems (e.g., SAP, Oracle, NetSuite)
  • Familiarity with manufacturing processes or terminology
  • Ability to read and understand technical product specifications or diagrams
  • Experience with Salesforce Service Cloud or similar CRM platforms
  • Certification in customer service or a related field (e.g., CX, conflict resolution)

Job Titles That Should Apply
Customer Service Representative, Customer Support Specialist, Client Services Representative, Customer Care Associate, Technical Support Representative, Help Desk Agent, Customer Service Agent, Customer Success Representative, Service Desk Analyst, Client Support Specialist
Why The Pivot Group Network
The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.
Required Skills:
• NetSuite
• Resume
• Offers
• Diagrams
• Support
• Product Quality
• Resolutions
• Operations
• Logistics
• ERP
• Salary
• Hiring
• Partnerships
• Returns
• Recruiting
• CRM
• Compensation
• Shipping
• Customer Support
• Components
• Conflict Resolution
• SAP
• Manufacturing
• Specifications
• Communication Skills
• Technical Support
• Customer Satisfaction
• Records
• Oracle
• Preparation
• Software
• Customer Service
• Communication
Salary Package:
$ 47,000.00 - 67,000.00 (US Dollar)

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