DTI
DTI

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DTI Jobs Information

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    Infographic showing various Software job openings at Dti in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

    IT Project Manager (Contact Center / CRM)

    DTI (Diversified Technology Inc.)

    Austin, TX • On-site

    $97K - $115K/yr

    Full-time

    Re-posted 11 days ago


    Job description

    Job Summary:
    DTI (Diversified Technology Inc.) is a successful African American owned IT Consulting/Staffing firm. We are seeking an experienced IT Project Manager Contractor to oversee the planning, execution, and delivery of IT projects, ensuring alignment with stakeholders and successful project delivery.
    Responsibilities:
    • Develop comprehensive project plans including scope, schedule, budget, and resource allocation
    • Coordinate meetings and ensure alignment among stakeholders
    • Identify, track, and mitigate project risks, issues, and dependencies
    • Monitor project progress and provide regular status updates
    • Ensure projects are delivered on time, within scope, and within budget
    Qualifications:
    Required:
    • 15+ years of experience as a Project Manager
    • Knowledgeable about SAP CPQ
    • Understanding of the lead-to-cash process
    • Experience in the High Tech industry
    • Ability to manage a team for implementing a Phone bot and Chat bot using Genesys software
    • Experience with Omni-channel and integration to SAP C4C or Service Cloud V2
    • Must work onsite at the client office in Austin, TX, 5 days a week
    • Genesis – Contact Center experience (Advanced, 6–9 years)
    • SAP C4C (Cloud for Customer) experience (Intermediate, 3–5 years)
    • Salesforce – Service Cloud experience (Intermediate, 3–5 years)
    Company:
    DTI is a 100% African American-owned IT consulting and network services firm with nearly 40 years of experience. Founded in 2007, the company is headquartered in Chicago, USA, with a team of 51-200 employees. The company is currently Growth Stage.