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Dollar Tree

60 Dollar Tree Customer Service Associate Jobs Hiring in Rochester, NY

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Dollar Tree Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges Customer Service Associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What are Customer Service Associates?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

What is it like to work at Dollar Tree?

Dollar Tree operates with a focus on simplicity and efficiency, emphasizing the importance of teamwork and customer satisfaction in its daily operations. The company's store environment is designed to be welcoming and easy to navigate, with a flat organizational structure that allows for open communication and collaboration among employees. Working at Dollar Tree may appeal to individuals who value a fast-paced retail environment, opportunities for advancement, and a company that prioritizes community involvement and charitable giving.

Do workers at Dollar Tree get paid breaks?

Sometimes. Only some people get paid breaks.
40% of people say they don’t get paid breaks.
Based on data from 186 people who took the Breakroom Quiz between February 2026 and May 2026.

Does Dollar Tree pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
74% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 224 people who took the Breakroom Quiz between February 2026 and May 2026.

At Dollar Tree, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
68% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 202 people who took the Breakroom Quiz between November 2025 and May 2026.

Are part-time workers able to get health insurance from Dollar Tree?

Most people who work part-time can't get health insurance.
86% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 267 people who took the Breakroom Quiz between December 2024 and March 2025.

Do part-time workers get paid time off at Dollar Tree?

Most people who work part-time don’t get paid time off.
85% of people who work part-time say they don’t get paid time off
Based on data from 224 people who took the Breakroom Quiz between November 2025 and May 2026.

Is the health insurance from Dollar Tree affordable enough for their workers?

Most people say the health insurance costs are okay.
72% of people say the health insurance costs are okay
Based on data from 127 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get paid time off at Dollar Tree?

Some people get paid time off from work.
53% of people say they don’t get paid time off.
Based on data from 217 people who took the Breakroom Quiz between February 2026 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 50% of people with changing schedules find out their shifts one week or less ahead of time.
  • 42% of people with changing schedules find out their shifts two weeks ahead of time.
  • 7% of people with changing schedules find out their shifts three weeks ahead of time.
  • 1% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 191 people who took the Breakroom Quiz between February 2026 and May 2026.

Do workers at Dollar Tree worry about hours?

Some people worry about getting enough hours.
61% of people report they worry about getting enough hours.
Based on data from 192 people who took the Breakroom Quiz between February 2026 and May 2026.

Do Dollar Tree workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
47% report that they don’t have enough control over which shifts they work.
Based on data from 177 people who took the Breakroom Quiz between February 2026 and May 2026.

How easy is it for Dollar Tree workers to change shifts?

Some people find it hard to change shifts.
48% of people report that it’s hard to change shifts if they need to.
Based on data from 145 people who took the Breakroom Quiz between February 2026 and May 2026.

How easy is it to get time off at Dollar Tree?

Some people find it hard to get time off.
59% of people report it’s hard to get time off.
Based on data from 174 people who took the Breakroom Quiz between February 2026 and May 2026.

Do Dollar Tree managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
53% of people say their manager changes their shift schedule at the last minute.
Based on data from 177 people who took the Breakroom Quiz between February 2026 and May 2026.

Do workers at Dollar Tree do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
74% of people report that they don’t do extra unpaid work.
Based on data from 175 people who took the Breakroom Quiz between February 2026 and May 2026.

How easy is it to take sick days at Dollar Tree?

Some people find it hard to take sick days.
43% of people report that it’s hard to take time off if they are sick.
Based on data from 207 people who took the Breakroom Quiz between February 2026 and May 2026.

Is a Dollar Tree job good for students?

Most students say this is a good place to work if you’re studying.
81% of students report this is a good place to work if you’re studying.
Based on data from 68 people who took the Breakroom Quiz between November 2025 and May 2026.

Is working at Dollar Tree good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
49% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 150 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at Dollar Tree feel treated with respect by their managers?

Most people feel treated with respect by their managers.
70% of people say they’re treated with respect by their managers.
Based on data from 220 people who took the Breakroom Quiz between February 2026 and May 2026.

Do people at Dollar Tree get to take their breaks without interruption?

Only some people get breaks without interruption.
46% of people report that their breaks get interrupted.
Based on data from 217 people who took the Breakroom Quiz between February 2026 and May 2026.

Is it stressful to work at Dollar Tree?

Most people feel stressed out here.
74% of people say they often feel stressed out at work.
Based on data from 226 people who took the Breakroom Quiz between February 2026 and May 2026.

Do people at Dollar Tree enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 186 people who took the Breakroom Quiz between February 2026 and May 2026.

Do people at Dollar Tree recommend working with their team?

Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 244 people who took the Breakroom Quiz between February 2026 and May 2026.

Do people get enough training when they start at Dollar Tree?

Some people didn’t get enough training when they started.
57% of people report they didn’t get enough training when they started working here.
Based on data from 225 people who took the Breakroom Quiz between February 2026 and May 2026.

Do people get support to advance at Dollar Tree?

Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 220 people who took the Breakroom Quiz between February 2026 and May 2026.

Do people think Dollar Tree’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 229 people who took the Breakroom Quiz between February 2026 and May 2026.

Do workers feel well informed about how Dollar Tree is doing?

Only some people feel well informed about how the company is doing.
63% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 218 people who took the Breakroom Quiz between February 2026 and May 2026.
What are the most popular cities for Dollar Tree Customer Service Associate Jobs?
Infographic showing various Customer Service Associate job openings at Dollar Tree in Rochester, NY as of May 2026, with employment types broken down into 31% Full Time, and 69% Part Time. Highlights an 100% Physical job distribution.
Customer Service Associate I

Customer Service Associate I

Dollar Tree

Penfield, NY • On-site

$13.75 - $19/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 16 days ago

Dollar Tree rating

4.4

Company rating: 4.4 out of 10

Based on 2,410 frontline employees who took The Breakroom Quiz

37th of 39 rated national retailers

Job description

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
  • Assist customers with questions and recommendations

  • Manage sales transactions while working assigned cash register

  • Maintain security of cash and protect company assets

  • Keep the store well-stocked, and recover merchandise

  • Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards

  • Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders

  • Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable

  • Other duties as assigned*

Skills and Experience:
  • High school diploma or equivalent is preferred

  • Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred

  • Ability to follow instructions and interpret operational documents is required

  • Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting

  • Excellent customer service and relationship management skills are required

  • Strong organizational and communication skills are required

  • Strong problem-solving and decision-making skills are required

Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
  • Employee Assistance Program

  • Retirement plans

  • Educational Assistance

  • And much more!

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Part time
2157 Penfield Road,Penfield,New York 14526-1735
08332
Dollar Tree
From:
16
To:
16.5

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About Dollar Tree

Sourced by ZipRecruiter

With Dollar Tree and Family Dollar, we put value front and center for our customers. We do this by providing our customers with quality merchandise, amazing values, convenience, and a fun shopping experience. Whether you’re looking for the thrill of the hunt at Dollar Tree or shopping for your favorite brands at Family Dollar, you’re sure to find savings on a great selection of merchandise in our stores.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Chesapeake, VA, US

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