... services that power AI-driven capabilities across Diligent's global product suite. You'll build ... enabling customers to derive insights from their governance data. You'll work closely with AI ...
60 Diligent Delivery Systems Customer Service Jobs Hiring Near You
... services that power AI-driven capabilities across Diligent's global product suite. You'll build ... enabling customers to derive insights from their governance data. You'll work closely with AI ...
Deliver updated Diligent story around AI and platform expansion and competitive positioning to ... expands Diligent's reach into new markets and customer segments through system integrators ...
Deliver updated Diligent story around AI and platform expansion and competitive positioning to ... expands Diligent's reach into new markets and customer segments through system integrators ...
Partner Manager, Technology Alliances
New York, NY · On-site +1
$90K - $90K/yr
... differentiated customer solutions. This role serves as the primary bridge between Product ... Diligent's long-term product strategy while delivering measurable commercial outcomes through ...
Partner Manager, Technology Alliances
New York, NY · On-site +1
$90K - $90K/yr
... differentiated customer solutions. This role serves as the primary bridge between Product ... Diligent's long-term product strategy while delivering measurable commercial outcomes through ...
Deliver updated Diligent story around AI and platform expansion and competitive positioning to ... expands Diligent's reach into new markets and customer segments through system integrators ...
Deliver updated Diligent story around AI and platform expansion and competitive positioning to ... expands Diligent's reach into new markets and customer segments through system integrators ...
Position Overview As a Software Engineer II at Diligent, you'll play a hands-on technical role ... Own your services in production - participate in on-call rotations, monitor system health, and ...
Position Overview As a Software Engineer II at Diligent, you'll play a hands-on technical role ... Own your services in production - participate in on-call rotations, monitor system health, and ...
... the systems thousands of colleagues use every day across Marketing, Sales, Customer Success ... Design and deliver end-to-end AI/GenAI solutions - from ideation and prototyping through production ...
... the systems thousands of colleagues use every day across Marketing, Sales, Customer Success ... Design and deliver end-to-end AI/GenAI solutions - from ideation and prototyping through production ...
Lead, coach and grow a global team of platform engineers and systems administrators, building a ... Service Management, Confluence, Atlassian Guard and Rovo. * Set the direction for Diligent ...
Lead, coach and grow a global team of platform engineers and systems administrators, building a ... Service Management, Confluence, Atlassian Guard and Rovo. * Set the direction for Diligent ...
... Diligent One prototypes, deliver enablement training, maintain issue logs, and follow the standard ... Be responsible for the timely and quality delivery of the services requested by customers.
... Diligent One prototypes, deliver enablement training, maintain issue logs, and follow the standard ... Be responsible for the timely and quality delivery of the services requested by customers.
Source, integrate, and move data between enterprise systems as part of live customer ... APIs, data pipelines, backend services, agent tool-calling frameworks (MCP or equivalent)
Source, integrate, and move data between enterprise systems as part of live customer ... APIs, data pipelines, backend services, agent tool-calling frameworks (MCP or equivalent)
Diligent is looking for a Technical Director of Data Engineering to help design and build the next ... API design and distributed service architectures * Event-driven and asynchronous systems The Right ...
Diligent is looking for a Technical Director of Data Engineering to help design and build the next ... API design and distributed service architectures * Event-driven and asynchronous systems The Right ...
Overview Diligent's Commercial AI Transformation function builds AI agents that automate real ... Build and maintain data pipelines that pull from source systems (e.g., Microsoft Graph API, Teams ...
Overview Diligent's Commercial AI Transformation function builds AI agents that automate real ... Build and maintain data pipelines that pull from source systems (e.g., Microsoft Graph API, Teams ...
Software Engineer II
Vancouver, BC · On-site
But it's the thing every other team at Diligent quietly depends on more than any other dev team in ... Own your services in production. That means building good observability, keeping an eye on alerts ...
Software Engineer II
Vancouver, BC · On-site
But it's the thing every other team at Diligent quietly depends on more than any other dev team in ... Own your services in production. That means building good observability, keeping an eye on alerts ...
... and CRM handoffs. * Triage systems and workflow issues, identify root causes, and coordinate resolution with the right owners. * Identify high-friction manual workflows that can be simplified ...
... and CRM handoffs. * Triage systems and workflow issues, identify root causes, and coordinate resolution with the right owners. * Identify high-friction manual workflows that can be simplified ...
... and CRM handoffs. * Triage systems and workflow issues, identify root causes, and coordinate resolution with the right owners. * Identify high-friction manual workflows that can be simplified ...
... and CRM handoffs. * Triage systems and workflow issues, identify root causes, and coordinate resolution with the right owners. * Identify high-friction manual workflows that can be simplified ...
Integrate data from across the business (delivery tooling, CRM, product telemetry, finance, support and customer feedback systems) with shared identifiers, data contracts and lineage. * Build ...
Integrate data from across the business (delivery tooling, CRM, product telemetry, finance, support and customer feedback systems) with shared identifiers, data contracts and lineage. * Build ...
Director Engineering Operations
New York, NY · On-site +1
... Customer Success. You'll also build and mentor a globally distributed team, influence senior ... Proven experience defining operational frameworks, delivery standards and KPI systems in a global ...
Director Engineering Operations
New York, NY · On-site +1
... Customer Success. You'll also build and mentor a globally distributed team, influence senior ... Proven experience defining operational frameworks, delivery standards and KPI systems in a global ...
Deliver production-grade systems-not experiments * Balance speed with rigor (security, privacy ... Build real products used by customers, not internal experiments
Deliver production-grade systems-not experiments * Balance speed with rigor (security, privacy ... Build real products used by customers, not internal experiments
Staff Site Reliability Engineer
New York, NY · Hybrid
$62.25 - $82.75/hr
... customers around the world. You'll work across Linux, Windows Server, networking, storage, and ... Integrate and manage Active Directory for authentication, access control, and service accounts ...
Staff Site Reliability Engineer
New York, NY · Hybrid
$62.25 - $82.75/hr
... customers around the world. You'll work across Linux, Windows Server, networking, storage, and ... Integrate and manage Active Directory for authentication, access control, and service accounts ...
Account Manager I
Washington, DC · On-site
Partner with implementation, customer support, and subject matter experts to deliver a seamless ... Maintain accurate account, pipeline, renewal, and forecast data within CRM systems. * Collaborate ...
Account Manager I
Washington, DC · On-site
Partner with implementation, customer support, and subject matter experts to deliver a seamless ... Maintain accurate account, pipeline, renewal, and forecast data within CRM systems. * Collaborate ...
Make product decisions that sit at the intersection of system design, security architecture, and ... Experience in a platform or shared services context where your customers are internal engineering ...
Make product decisions that sit at the intersection of system design, security architecture, and ... Experience in a platform or shared services context where your customers are internal engineering ...
Diligent Delivery Systems Jobs Information
Do workers at Diligent Delivery Systems get paid breaks?
Sometimes. Only some people get paid breaks.
40% of people say they don’t get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
40% of people say they don’t get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
Does Diligent Delivery Systems pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
How easy is it to get time off at Diligent Delivery Systems?
Most people find it hard to get time off.
100% of people report it’s hard to get time off.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
100% of people report it’s hard to get time off.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
Do Diligent Delivery Systems managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and August 2025.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and August 2025.
Do jobs at Diligent Delivery Systems spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and August 2025.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and August 2025.
How easy is it to take sick days at Diligent Delivery Systems?
Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people at Diligent Delivery Systems feel treated with respect by their managers?
Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and August 2025.
80% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and August 2025.
Do people at Diligent Delivery Systems get to take their breaks without interruption?
Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
67% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
Is it stressful to work at Diligent Delivery Systems?
Some people feel stressed here.
60% of people say they often feel stressed at work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
60% of people say they often feel stressed at work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people at Diligent Delivery Systems enjoy their jobs?
Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
67% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people at Diligent Delivery Systems recommend working with their team?
Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people get enough training when they start at Diligent Delivery Systems?
Most people got enough training when they started.
83% of people report they got enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
83% of people report they got enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people get support to advance at Diligent Delivery Systems?
Most people aren’t given support to advance their career here.
In the last year, 100% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
In the last year, 100% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people think Diligent Delivery Systems’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
Do workers feel well informed about how Diligent Delivery Systems is doing?
Only some people feel well informed about how the company is doing.
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
What are the most popular job types at Diligent Delivery Systems?
What are the most popular jobs at Diligent Delivery Systems?
What are the most popular categories at Diligent Delivery Systems?
Full-time
Posted 21 days ago
Diligent Delivery Systems rating
4.8
Based on 6 frontline employees who took The Breakroom Quiz
Job description
This position is based in Vancouver, BC, within Diligent's Technical Center of Excellence. We are currently hiring candidates who are based in or able to work from Vancouver.
Software Engineer - Platform AI ServiceLevels: Software Engineer II
Senior Software Engineer
Staff Software Engineer
Location: Vancouver
As a Software Engineer on Diligent's Platform AI team, you'll help design, build, and operate the core services that power AI-driven capabilities across Diligent's global product suite. You'll build secure, scalable, serverless services on AWS that translate AI research and models into commercial-quality, production-ready solutions - enabling customers to derive insights from their governance data.
You'll work closely with AI researchers, product managers, and other engineering teams, owning your services end-to-end: architecture, implementation, deployment, and monitoring. The team operates with a strong AI-augmented engineering culture - using AI tools to accelerate coding, testing, debugging, and delivery - while applying sound judgment about when and how to apply them.
Key Responsibilities- Design and implement secure, scalable, fault-tolerant, high-performing solutions using AWS serverless technology - event-driven, highly observable, and built with infrastructure as code.
- Collaborate with AI researchers/engineers to translate AI and LLM capabilities into robust, production-grade services, and help other teams integrate them.
- Build and maintain the pipelines needed to deploy, monitor, and manage AI services at scale - observable, resilient, and cost-effective.
- Use AI-powered development tools (code assistants, test generation, architecture exploration) responsibly to accelerate delivery and improve quality, always validating outputs.
- Participate in architecture discussions and design reviews, and contribute to product design by understanding customer problems - especially where AI can offer a breakthrough solution.
- Work in a collaborative, agile environment: pair, plan, and execute as a team, optimizing for team productivity and healthy delivery metrics (e.g., DORA).
- Professional software engineering experience building web applications in an agile environment (see level modifiers for years).
- Hands-on experience with AWS services; familiarity with infrastructure as code (CDK, Terraform, or similar).
- Backend proficiency: RESTful APIs, Node.js/TypeScript or Python, Git, and SQL databases (e.g., PostgreSQL).
- Frontend familiarity: experience with React or Angular.
- Practical, hands-on use of AI tools (code assistants, prompt engineering, AI-assisted debugging/testing) to boost productivity, with the judgment to validate outputs responsibly (bias, cost, ethics, accuracy).
- Working understanding of core AI/LLM concepts (tokens, context length, embeddings, hallucinations) and safe vs. unsafe use cases (privacy, security, fairness).
- Ability to write readable, well-tested, secure code aligned with SOLID principles.
- Strong communication skills - able to discuss architectural decisions and explain technical concepts clearly.
- Passion for continuous learning and curiosity about how AI is transforming software engineering.
- Experience with AWS CDK, TypeScript, and React.
- Microservices and event-driven architecture.
- CI/CD pipelines and automated testing on AWS, including AI-assisted DevOps tooling.
- Practical experience deploying and managing AI applications in production.
- Understanding of MLOps challenges: prompt/flow management, data drift, performance monitoring, RAG pipelines, or semantic search.
Bachelor's degree in Computer Science or related field (or equivalent practical experience).
What Diligent Delivery Systems employees say
Pay
Hours and flexibility
Workplace
Get the full story on Breakroom
About Diligent Delivery Systems
Sourced by ZipRecruiter
Welcome to Diligent Delivery Systems, a nationwide transportation, shipping, and logistics service provider. We supply businesses with an assortment of shipping and delivery solutions to enhance day-to-day delivery efficiency and productivity. Our delivery services include: Hot Shot Delivery, Healthcare Courier Services, Outsourced Fleet Management Using Owner Operators, Warehouse & Distribution Network, Over-the-Road Trucking (LTL & FTL), White Glove Delivery / Final Mile, Domestic Air Freight, and Logistics Consulting.
Industry
Transportation and warehousing
Company size
1,001 - 5,000 Employees
Headquarters location
Houston, TX, US
Year founded
1994