DEX Imaging

DEX Imaging

60 jobs near Columbus, OH

Description DEX Imaging - Service Manager - Salt Lake City, UT Location: Salt Lake City, UT Region ... The ideal candidate is a hands-on leader who can balance team development, customer satisfaction ...

Description DEX Imaging - Service Manager - Salt Lake City, UT Location: Salt Lake City, UT Region ... The ideal candidate is a hands-on leader who can balance team development, customer satisfaction ...

What does DEX Imaging offer you? * Full-time schedule * Competitive pay and full benefits * Paid training, development, and advancement opportunities * Employee recognition and rewards programs The ...

DEX Imaging - Service Manager - Salt Lake City, UT Location: Salt Lake City, UT Region Supported ... The ideal candidate is a hands-on leader who can balance team development, customer satisfaction ...

What does DEX Imaging offer you? * Full-time schedule * Competitive pay and full benefits * Paid training, development, and advancement opportunities * Employee recognition and rewards programs The ...

Driver/Set-Up Technician

Helena, MT · On-site

$18.50 - $23/hr

Why DEX Imaging? * Competitive pay and benefits. * Stable, growing company with opportunities for advancement. * Hands-on training and career development. * Supportive team environment focused on ...

Description DEX Imaging - Service Manager - Salt Lake City, UT Location: Salt Lake City, UT Region ... The ideal candidate is a hands-on leader who can balance team development, customer satisfaction ...

Driver/Set-Up Technician

Helena, MT

$18.50 - $23/hr

Why DEX Imaging? * Competitive pay and benefits. * Stable, growing company with opportunities for advancement. * Hands-on training and career development. * Supportive team environment focused on ...

Driver/Set-Up Technician

Helena, MT · On-site

$18.50 - $23/hr

Why DEX Imaging? * Competitive pay and benefits. * Stable, growing company with opportunities for advancement. * Hands-on training and career development. * Supportive team environment focused on ...

What does DEX Imaging offer you? * Full-time schedule * Competitive pay and full benefits * Paid training, development, and advancement opportunities * Employee recognition and rewards programs The ...

DEX Imaging - Service Manager - Salt Lake City, UT Location: Salt Lake City, UT Region Supported ... The ideal candidate is a hands-on leader who can balance team development, customer satisfaction ...

What does DEX Imaging offer you? * Full-time schedule * Competitive pay and full benefits * Paid training, development, and advancement opportunities * Employee recognition and rewards programs The ...

What does DEX Imaging offer you? * Full-time schedule * Competitive pay and full benefits * Paid training, development, and advancement opportunities * Employee recognition and rewards programs The ...

Installation Driver

Woburn, MA · On-site

$22.75 - $30/hr

DEX Imaging - Driver / Setup AssociateStart Your Career in Technology & Field ServiceJOB SUMMARY ... Comfortable working with technology and learning new equipment. * Mechanically inclined and enjoys ...

Installation Driver

Woburn, MA

$22.75 - $30/hr

DEX Imaging - Driver / Setup AssociateStart Your Career in Technology & Field ServiceJOB SUMMARY ... Comfortable working with technology and learning new equipment. * Mechanically inclined and enjoys ...

What does DEX Imaging offer you? * Full-time schedule * Competitive pay and full benefits * Paid training, development, and advancement opportunities * Employee recognition and rewards programs The ...

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Copier Service Manager

DEX Imaging

Salt Lake City, UT • On-site

Full-time

Posted 9 days ago


DEX Imaging rating

4.9

Company rating: 4.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

627th of 739 rated retailers


Job description

Description
DEX Imaging - Service Manager - Salt Lake City, UT
Location: Salt Lake City, UT
Region Supported: Salt Lake City and surrounding market
DEX Imaging is seeking an experienced Service Manager to lead and support service operations in the Salt Lake City, Utah market. This role is responsible for driving service performance, developing technicians, supporting customers, and ensuring consistent operational standards across the local service organization.
If you are an experienced leader within the copier, imaging, office technology, or technical field service industry who enjoys building strong teams and delivering an exceptional customer experience, this is an opportunity to make a direct impact within a growing organization.
Position Overview
The Service Manager is responsible for the day-to-day leadership and performance of the service team in the Salt Lake City market. This leader works closely with technicians, operations, sales, and regional leadership to ensure customers receive timely, high-quality service while maintaining strong productivity and operational standards.
The ideal candidate is a hands-on leader who can balance team development, customer satisfaction, performance management, and business needs.
Key Responsibilities
  • Lead and oversee day-to-day service operations within the Salt Lake City market
  • Manage, coach, develop, and support field service technicians
  • Ensure compliance with DEX corporate policies, procedures, and performance standards
  • Monitor service performance, productivity, response times, and other key service metrics
  • Maintain appropriate staffing levels based on customer demand and productivity expectations
  • Recruit, train, develop, and retain high-performing service technicians
  • Conduct performance coaching, evaluations, and corrective actions when necessary
  • Support technicians with complex service issues and customer escalations
  • Identify opportunities to improve service processes, efficiency, and customer satisfaction
  • Champion a customer-first service culture and personally assist with escalated customer concerns when needed
  • Partner closely with sales, operations, logistics, parts, and administrative teams
  • Support equipment installations, shop operations, and other service-related functions as needed
  • Help develop future leaders and strengthen the service organization
  • Maintain consistent communication with regional leadership regarding staffing, performance, customer needs, and operational challenges
Qualifications & Experience
  • Proven leadership experience in copier, imaging, office technology, or technical field service operations
  • Previous experience managing service technicians or technical teams strongly preferred
  • Strong understanding of:
    • Service KPIs and performance metrics
    • Workforce planning
    • Technician productivity
    • Customer service and escalation management
    • Process improvement and operational efficiency
  • Strong leadership skills with the ability to coach, mentor, and develop employees
  • Excellent communication, conflict-resolution, and decision-making abilities
  • Ability to manage multiple priorities in a fast-paced service environment
  • Ability and willingness to travel within the Salt Lake City market and surrounding areas as business needs require
Why DEX Imaging?
DEX Imaging is one of the largest independent providers of document imaging technology in the United States, and we continue to invest in talented service leaders who can help us grow while maintaining a high level of customer service.
We offer:
  • Competitive compensation
  • Leadership growth opportunities
  • A performance-driven culture
  • In-house technical and leadership training
  • A collaborative environment where service excellence is a priority
  • The opportunity to build and develop a high-performing local service team

If you are ready to lead a service organization, develop great technicians, and help deliver an outstanding customer experience, we encourage you to apply.
**Join DEX Imaging and

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