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WHY DEPT?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

ROLE OVERVIEW

As the PMO Lead, you will be the operational architect and heartbeat of the Future of Work program. You will lead a decentralized team of Project Managers situated within specific technical PODs and workstreams to ensure global alignment, resource efficiency, and measurable business impact.
You are not just a coordinator; you are a builder. You will be responsible for defining the "how" of our execution-setting up the processes, tools, meeting cadences, and automation layers that allow our three workstreams (T25 Mapping, Agentic Platform Build, and Workforce of the Future) to scale.

REQUIREMENTS

• Expert PMO Leadership: Extensive experience running complex, multi-workstream digital transformation or product development programs in a global agency or tech environment.
• Stakeholder Management: Proven ability to manage "dotted-line" relationships and influence senior leadership (SVP/EVP level) across different regions (AMER/EMEA).
• AI Fluent: Deep understanding of Agentic Orchestration, LLMs, and RAG (Retrieval-Augmented Generation) workflows. You should be a "power user" of AI tools.
• Modern Toolset: Advanced proficiency in Asana, Jira, Confluence, and the Google Workspace ecosystem (including Gemini).
• Methodology: Expert knowledge of both Agile and Waterfall methodologies, with the ability to create hybrid frameworks that suit rapid AI development cycles.

KEY RESPONSIBILITIES

1. PROGRAM GOVERNANCE & STRATEGY

• Establish the PMO: Define and implement the Program Management Office from the ground up, including clear Terms of Reference (ToR) for all workstreams.
• Reporting Lines: Provide leadership and oversight to Project Managers across the program; ensure POD-level execution aligns with global program OKRs.
• Council Management: Facilitate alignment and communication between the program and our three governing bodies:
  - Strategic & Growth Council
  - Technical & Innovation Council
  - Risk, Trust & Governance Council
  

2. PROCESS ENGINEERING & TOOLS

• Standardize the T25 Methodology: Codify the six-workshop process for client workflow mapping and future-state blueprinting.
• Meeting Architecture: Design and facilitate the program's meeting cadence, ensuring high-impact outcomes for kickoffs, status updates, and roadmap reviews.
• System Ownership: Own the program's workspace strategy, ensuring seamless integration between:
  - Asana: General project management and task tracking.
  - Jira & Confluence: Technical build management and documentation.
  - G Suite: General collaboration and communication.

3. AI-FIRST AUTOMATION

• PMO Automation: Actively use AI to automate manual PMO functions, such as status report generation, risk identification, and audit queries.
• Tooling Innovation: Partner with the technical PODs to implement Gemini and our internal assistant ("D") into daily project workflows.
• Proactive Intelligence: Implement smart workflows to shift the PMO from reactive reporting to proactive risk mitigation and resource optimization.

KEY PERFORMANCE INDICATORS (KPIs)

• Revenue Enablement: Support the delivery of 2.7M in T25-related revenue by ensuring workstream velocity.
• Efficiency Gains: Deliver quantifiable efficiency improvements through "Phase Solutions" across Media, Creative, and Commerce teams.
• Milestone Accuracy: Ensure the delivery of the Persistent AI Assistant platform and its associated integrations by the mid-Q2 deadline.

ABOUT YOU

You are a "Benefits Backwards" architect. You don't build tech for tech's sake; you build it to solve the friction of modern work. You are comfortable being the final decision-maker in high-pressure environments and possess the rare ability to translate complex agentic patterns into clear, executable roadmaps for your engineering leads.

WE OFFER:

• 15 days Paid PTO
• 10 Public Holidays + Birthday off
• Medical, Dental, and Mental Health Support/Benefits (through Canada Life Insurance)
• Learning & growth certifications/certifications
• Enhanced Family Leave (after 1 year)
• A flexible, hybrid working policy
• Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT
• Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular!
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.

• Salary Range Target is 160,000 CAD - 210,000 CAD.

WE SUPPORT YOU BEING YOU

DEPT is an equal opportunity employer (EOE). We believe our work is at its best when our people feel safe and free to be themselves. We're committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone's lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It's totally confidential and only used to make sure you feel fully supported at every step.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT is making to the world, and we always have an open door for your ideas in making the world a better place.

DEPT is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

Learn more about DEPT

DIVERSITY, EQUITY, & INCLUSION

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.