ZipRecruiter

Log In

DentalEZ
DentalEZ

16 Dentalez Customer Service Jobs Hiring Near You

DENTALEZ

Repair Support Specialist

Lancaster, PA · On-site

If you have proven customer service experience in a manufacturing environment, this is a career you need to explore! Why join the DentalEZ team? -Competitive compensation -Schedule: 8:00am-4:30pm ...

DENTALEZ

Production Manager

Bay Minette, AL · On-site

$90K - $120K/yr

DENTALEZ believes in the power of your best work. About the Job Reporting to the Site Leader, this ... Solid commitment to customer or employee service. Ability to manage time and prioritize work.

DENTALEZ

Production Manager

Bay Minette, AL · On-site

$90K - $120K/yr

DENTALEZ believes in the power of your best work. About the Job Reporting to the Site Leader, this ... Solid commitment to customer or employee service. Ability to manage time and prioritize work.

DENTALEZ

Production Manager

Bay Minette, AL · On-site

DENTALEZ believes in the power of your best work. About the Job Reporting to the Site Leader, this ... Solid commitment to customer or employee service. Ability to manage time and prioritize work.

DENTALEZ

Materials Manager

Lancaster, PA · On-site

DentalEZ is a growing manufacturer of dental equipment who is hiring in Lancaster, PA! We are ... Serve as a liaison for customer service, sales and manufacturing operations for production planning.

DENTALEZ

Materials Manager

Lancaster, PA · On-site

DentalEZ is a growing manufacturer of dental equipment who is hiring in Lancaster, PA! We are ... Serve as a liaison for customer service, sales and manufacturing operations for production planning.

DENTALEZ

Materials Manager

Lancaster, PA · On-site

DentalEZ is a growing manufacturer of dental equipment who is hiring in Lancaster, PA! We are ... Serve as a liaison for customer service, sales and manufacturing operations for production planning.

DENTALEZ

Quality Inspector

Bay Minette, AL · On-site

At DentalEZ, quality isn't just a checkpoint-it's what makes every product trustworthy in a dental ... Coordinate outside calibration services for larger equipment * Audit processes and equipment to ...

DENTALEZ

Quality Inspector

Bay Minette, AL · On-site

$20 - $25/hr

At DentalEZ, quality isn't just a checkpoint-it's what makes every product trustworthy in a dental ... Coordinate outside calibration services for larger equipment * Audit processes and equipment to ...

DENTALEZ

Quality Inspector

Bay Minette, AL · On-site

$20 - $25/hr

At DentalEZ, quality isn't just a checkpoint-it's what makes every product trustworthy in a dental ... Coordinate outside calibration services for larger equipment * Audit processes and equipment to ...

All JobsDentalez Customer Service Jobs

DentalEZ Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

Infographic showing various Customer Service job openings at Dentalez in the United States as of May 2026, with employment types broken down into 92% Full Time, 4% Temporary, and 4% Nights. Highlights an 100% Physical job distribution.
Customer Service Support Specialist

Customer Service Support Specialist

DENTALEZ

Lancaster, PA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

DentalEZ is a growing manufacturer of dental equipment who is hiring in Lancaster, PA! We are looking for outgoing and motivated individuals to join our team!
If you have proven customer service experience in a manufacturing environment, this is a career you need to explore!
Why join the DentalEZ team?
-Competitive compensation
-Schedule: 8:00am-4:30pm, Monday thru Friday
-Work/Life Balance
-Full benefit package including, 11 paid holidays, 15 days of paid time off, a company 401(k) match, medical, dental, and vision insurance
-Stable work in an essential business
-Small interpersonal culture
SUMMARY DESCRIPTION AND SKILLS:
The Customer Service Support Specialist is responsible responsible for delivering exceptional customer service while handling repair requests and performing hands-on technical work. This role includes answering customer inquiries, providing repair estimates, processing payments, performing product repairs, and documenting all work.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Service & Administrative:
  • Handle inbound customer calls regarding repair requests/estimates, product inquiries, warranty concerns, product registrations and support needs with professionalism and courtesy.
  • Provide accurate repair estimates, process approvals, and follow up with customers to ensure satisfaction.
  • Process customer payments and update records in company systems accurately and efficiently.
  • Document customer interactions, repair orders, and updates in Oracle, as well as Zoom Workplace.
  • Respond to technical correspondence via email or phone, escalating complex issues as needed.
  • Represent the department in meetings, projects, and cross-functional initiatives.

Repair & Technical Work:
  • Diagnose, troubleshoot, and repair company products for warranty and non-warranty repairs.
  • Evaluate products to prepare repair cost estimates.
  • Disassemble, repair, or replace defective or worn parts.
  • Functionally test repaired units to ensure quality standards are met.
  • Maintain work area and equipment according to 5S and safety standards.
  • Assist with shipping and receiving repairs as needed.

Process & Quality:
  • Follow company policies regarding quality, safety, warranty, and customer satisfaction.
  • Identify process improvements and implement solutions to enhance efficiency.
  • Make decisions within the scope of responsibility, including determining warranty status and initiating quality solutions.

MINIMUM REQUIREMENTS:
  • High School Diploma or equivalent required; some college preferred.
  • 3 years' experience in Customer Service, including phone support required; dental, medical or biomedical industry preferred, but not required.
  • Minimum 2 years' experience with product repair, assembly, or technical troubleshooting required.
  • Mechanical aptitude and willingness to learn hands-on repair techniques.
  • Excellent communication skills; ability to communicate clearly, persuasively, and positively in person, via phone and other electronic means.
  • Ability to prioritize tasks, multi-task effectively, and work efficiently in a fast-paced environment.
  • Resourceful, self-motivated, and able to work independently with minimal supervision.
  • Ability to define problems, collect data, establish facts, and draw conclusions.
  • Proficiency in using a computer, including Windows-based applications.
  • Working knowledge of Microsoft Office Suite Applications.
  • Experience with Oracle, SAP, or similar inventory control system preferred.

ESSENTIAL PHYSICAL REQUIREMENTS:
  • Able to sit, stand and perform repetitive activities for sustained periods of time.
  • Ability to work in a fast-paced, high pressure environment.
  • Use hands to type on standard PC keyboard frequently.

We are an Equal Opportunity Employer, including disability and veteran status.
If you are interested in applying for employment with DentalEZ and need assistance or an accommodation to use our website, please contact us by email or phone.
Email:
Phone: 888-633-9269

Apply