Duties:
Identify, evaluate, and prioritize user problems and complaints; create and assign problem tickets using company's ticketing system (Service-Now) by gathering information on user requirements to facilitate service, installation and equipment orders.
Perform necessary administrative work, update user profiles, databases and documentation
Process Process and fulfill service tickets for new phone requests, transfers, Â upgrades, and replacements.
Coordinate with vendors and internal teams to ensure timely delivery and activation of devices
Maintain accurate inventory records for all telecom equipment.
Make payments with purchasing card and manage team purchasing card expense report
Test new user-based hardware/software required to support telecom environment
Execute audits on telecom, network, and mobile services provided throughout the United States
Interface with On-site IT Support team and vendors when a problem requires escalation and bring continuous improvements of monthly reporting for mobility and other telecom costs including zero-usage reporting.
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Skills:
Mobility management experience preferred
Technical understanding: Knowledge of basic telecommunication technologies such as 4G LTE, 5G, POTS, SIP, WAN and T1
Ability to plan, organize, and prioritize tasks and activities, required
Professional interpersonal verbal and written communication skills, required
Excellent problem-solving and decision-making skills
Skilled with MS Office Suite; Strong Excel (Analysis) and PowerPoint knowledge, preferred
Ability to work independently and with minimal direction, with a proactive approach to internal customers and suppliers
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Education:
High School Diploma, or equivalent experience, required
Three (3) years of telecom and/or IT experience, preferred.
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Della Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.