8 Dci Solutions Networking Jobs Hiring Near You

DCI Job Requirement for: AI Platform Customer Service Manager
Locations: Chantilly, VA Job Description • Serves as an AI Platform Customer Service Manager and ML Engineer • Support customers leveraging next-gen infrastructure to drive innovation in AI field • Ensure customers achieve desired outcomes with our AI-powered solutions, by: ◦ Providing strategic guidance ◦ Technical support ◦ Relationship management • Identify and address potential customer pain points • Help customers maximize AI product value and achieve measurable success • Work closely with stakeholders from engineering, sales, and program management • Develop long-term relationships with customers • Use information to develop targeted strategies for customer success • Manage changes effectively and communicate with customers about updates • Optimize resource utilization, and implement best practices for cluster tuning. • Provide hands-on support with the following: ◦ Containerization & Orchestration ◦ Networking ◦ Security ◦ Performance and Optimization management ◦ CI/CD tooling ◦ Pipeline Design & Implementation ◦ Infrastructure as Code (IaC) Qualifications: • BS in Computer Science / Engineering (or related career field) • Basic understanding of AI and machine learning concepts, such as: ◦ Data preprocessing ◦ Model training ◦ Deployment. • Experience performing on-site installations, maintenance, and troubleshooting • Experience explaining complex technical terms in a non-technical manner • Data analysis skills and experience, including: ◦ Ability to interpret data metrics ◦ Track customer engagement ◦ Identify trends in usage patterns • Experience gathering insights from customers about needs, pain points, and goals • Experience developing targeted strategies for customer success • Have current IAM Level II certification *Ability to travel up to 20% of the time, as required, to Clearance Requirements* Clearance: Active TS/SCI with CI Polygraph Job Type: Full-time