60 Davis Wright Tremaine Customer Service Jobs Hiring Near You

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Manager, Knowledge Design & Integration to join our team in our Seattle, Portland, Anchorage, San Francisco, Los Angeles, New York or Washington D.C. offices.

This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices.

This position contributes to firm success by analyzing and proposing systems and processes to manage enterprise knowledge in support of legal practices. The role includes leading a team to accumulate, interpret, and apply practice-specific knowledge for the benefit of the Firm, its clients, employees, and business partners. Operating at the intersection of Knowledge Management, Innovation, and technology, the position supports the development of AIenabled tools, knowledgedriven workflows, and scalable solutions. Strong critical analysis and customer service skills are essential.

At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.

On a typical day you will:

• Identify, design, and support AIenabled knowledge solutions, decisionsupport tools, automated workflows, and internal or clientfacing platforms in partnership with Innovation, and related teams.
• Guide teams through change driven by AI, automation, and emerging knowledge technologies, emphasizing responsible adoption, value realization, and continuous improvement.
• Promote a productoriented mindset by encouraging teams to design, iterate, and scale knowledge tools and solutions.
• Provide mentorship through coaching, prioritysetting, and ongoing development, empowering employees to take ownership of their responsibilities, share expertise, and provide constructive feedback.
• Balance workloads within and across teams by aligning responsibilities with skills and capacity, ensuring the right people are in the right roles.
• Manage staff performance on a daytoday basis, conduct biannual checkins, make recommendations on compensation and bonuses, and participate in hiring through interviewing and staffing recommendations.
• Maintain transparency by keeping employees informed of departmental and Firm objectives, priorities, and progress.
• Assist the Director of Knowledge Management in developing, maintaining, and executing a longterm strategy for knowledge and information asset development aligned with business goals and stakeholder input, while pioneering organizational change through close partnership with business leaders across the Firm.
• Acquire and maintain deep understanding of industry practices, trends, benchmarking data, and competitive intelligence to inform strategic decisionmaking.
• Employ analytics, modeling, and performance metrics to assess adoption, impact, and value of knowledge- and AIenabled solutions, translating insights into actionable recommendations that inform investment decisions, roadmap planning, and continuous improvement.
• Serve as a strategic advisor to practice leadership on the effective use of knowledge, data, automation, and AI to improve efficiency, consistency, and service delivery.
• Propose and maintain processes and best practices that ensure highquality, complete, and accurate data, as well as effective sharing and utilization of the Firm's knowledge and information assets.
• Research knowledge management tools, trends, and methods to continually enhance knowledge platforms, practicespecific applications, and overall function effectiveness.

Join us if you have:

• 5+ years of experience in knowledge management and/or legal knowledge and information systems, with prior experience in a legal environment preferred.
• Bachelor's Degree
• Experience working with Microsoft 365, intranet and extranet solutions, and data visualization or reporting tools; familiarity with automation platforms, AIenabled tools, or lowcode/nocode solutions a plus.
• Experience working with or alongside Innovation, Legal Technology, or AI initiatives, with the ability to lead effectively in environments of rapid change and emerging technology adoption.
• Proven experience managing teams of varying sizes, contributing to team growth through strong collaboration, openness to feedback, and a sustained commitment to quality under time constraints.
• Excellent written, oral, and interpersonal communication skills, with strong customer engagement abilities and a demonstrated capacity to understand and document business needs from a solutionsfocused perspective.
• Solid understanding of project management principles, including requirements gathering, analysis, testing, and quality assurance.

Who We Are

Davis Wright Tremaine LLP is an AmLaw 100 law firm with 9 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client's and each lawyer's work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.

What's in it For You?

DWT offers competitive compensation in addition to ample benefits including but not limited to:

• Choice of health and vision insurance plans
• 2 paid volunteer days for qualifying community service work
• Dental plan
• Fertility and adoption benefit
• Paid sabbatical after 13 years of service
• Tuition reimbursement
• Commuter benefits
• Retirement contribution

This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities.

Washington State

The annualized salary range for this position in Washington is $149,000 to $166,000. Actual pay will be adjusted based on the candidate's education, training, experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, 11 paid holidays each year and an employee assistance program. For full-time employees, the initial vacation benefit is 15 days per year and 11 days of sick leave per year, accrued bi-weekly. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.

California

The annualized salary range for this position in Los Angeles is $149,000 to $166,000; and in San Francisco is $173,000 to $193,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.

New York

The annualized salary range for this position in New York City is $173,000 to $193,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.

District of Columbia

The annualized salary range for this position in Washington D.C. is $157,000 to $179,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.

Davis Wright Tremaine LLP fosters a culture where all talented individuals-including those who are traditionally underrepresented in the legal profession-can have, and can see, paths to success.Our commitment to diversity, equity, and inclusion sits on four pillars: Community, Growth, Education, and Engagement.Learn more about the firm's commitment to DEI here:www.dwt.com/dei.

Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email humanresources_confidential@dwt.com.

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