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Custom Computer Specialists

11 Custom Computer Specialists Desktop Support Jobs Hiring Near You

Custom Computer Specialists

Senior Technician

Revere, MA · On-site

$50K - $65K/yr

Custom Computer Specialists is looking to hire an On-Site Senior Technician to be an integral part ... Provide in-person support for end-user devices, including computers, printers, fax machines, and ...

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    Infographic showing various Desktop Support job openings at Custom Computer Specialists in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

    Senior Technician

    Revere, MA • On-site

    Custom Computer Specialists
    See more jobs at Custom Computer Specialistsexternal

    $50K - $65K/yr

    Full-time

    Posted 14 days ago

    Key responsibilities

    • Provide in-person support for end-user devices, including computers, printers, fax machines, and peripherals.

    • Manage inbound support tickets from initiation to resolution, ensuring timely and effective support.

    • Perform installation, configuration, deployment, and troubleshooting of desktop computers and peripherals.

    Job description

    Custom Computer Specialists is looking to hire an On-Site Senior Technician to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for a Boston, Massachusetts based client.  CCS is looking for an individual who will contribute to the company's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment. 

    Salary Range: $50,000 - $65,000.

    What You'll Do: 
    • Providing premium, white-glove deskside support to client end users.
    • Oversee and maintain the ticketing system to ensure efficiency and organization.
    • Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
    • Provide in-person support for end-user devices, including computers, printers, fax machines, and other peripherals.
    • Provide end-user training as needed.
    • Ensure reliable network access and connectivity by providing support and troubleshooting as needed.
    • Troubleshoot and resolve issues with faulty operating systems and applications.
    • Perform installation, configuration, deployment and troubleshooting of desktop computers and peripherals
    • Maintaining knowledge of current IT technologies and trends.
    • Perform new staff workstation configuration, specification, installation including workstation repairs, sending devices out for warranty and working with Manufacturers’ repair technicians
    • Routine maintenance of short-throw projectors and document cameras including replacing bulbs, cleaning filters and troubleshooting
    • Cabling coordination and supervision for any new/replacement low-voltage cabling work
    • Daily status updates and monthly reporting of all IT activities
    • Printer administration, configuration, specification, and troubleshooting
    • VOIP and telecoms administration, configuration, specification, and troubleshooting
    • Networked bell and intercom administration, configuration, specification, and troubleshooting
    • Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
    • Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
    • Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.
    • Chromebook and iPad device management including configuration of new devices and repairs
    • Perform Device Setup and Enrollment using Goggle Admin Console to add Chromebook into Excel’s domain
    • Asset Tagging, if applicable
    • Manage the Organizational Units and applying custom policies
    • Pre-configuration of devices
    • Policy and Security Configuration
    • Application and Extension Management
    • Inventory tracking, management and reporting
    • End-user support
    • Maintenance, Power washing and Year-end procedures

    What You Bring:
    • Effective communication skills, both verbal and written with emphasis on timely response.
    • Ability to communicate technical information clearly and concisely to both technical and non-technical users.
    • Ability to provide excellent customer service and build positive relationships with users.
    • Possession of strong organizational skills.
    • Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft certifications) preferred.
    • In-depth knowledge of desktop hardware components and peripherals.
    • Experience with various operating systems (Windows, macOS, etc.) and their administration.
    • Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
    • Ability to diagnose and resolve complex hardware and software issues, including those involving networking, operating systems, and applications.
    • Knowledge of network protocols, configurations, and troubleshooting.
    • Experience with network devices (routers, switches, firewalls).
    • Understanding basic security concepts and practices.
    • Ability to manage difficult situations professionally.
    • Ability to work both independently and collaboratively as part of a team.
    • Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
    • Strong attention to detail, ensuring accuracy and precision in all tasks.
    • Required: 3-5 years of experience providing in-person support for end-user hardware, operating systems, and applications.
    • Ability to lift and move equipment weighing up to 50 lbs. independently.
    • Capability to transport equipment between floors and outlying buildings as needed.
    • Must have reliable transportation to support on-site duties and client needs.
    • Ability to provide on-site support during the client’s working hours (8:00 AM – 4:30 PM), five days a week.
    • Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.