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Crown Wireless

Wireless Retail Store Manager

Leeds, AL · On-site

Crown Wireless, a leading authorized retailer of Cricket Wireless, is currently looking for an immediate opportunity as a Cricket Wireless Retail Store / Sales Manager. We are looking for experienced ...

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Infographic showing various job openings at Crown Wireless in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 100% Physical job distribution.

Wireless Retail Store Manager

Crown Wireless

Leeds, AL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Cricket Wireless Retail Store Manager
Cricket by Crown Wireless
Step into a high-energy career where you lead from the front, grow fast, and have fun doing it! Crown Wireless, a leading authorized retailer of Cricket Wireless, is currently looking for an immediate opportunity as a Cricket Wireless Retail Store / Sales Manager. We are looking for experienced sales managers who can lead, inspire, and motivate a sales team to greatness!
The Company:
Crown Wireless, one of the largest authorized retailers of Cricket Wireless, with more than 220 locations coast-to-coast, is growing and looking for dynamic Retail Store Managers who can build, inspire, and elevate top-performing sales teams. If you love sales, excel at coaching others, and are looking for an opportunity to gain experience, this is the position for you.
The Role:
As a Cricket Wireless Retail Store Manager, your goal is to ensure the success of the store. Your mission is to:
  • Deliver an unforgettable customer experience each day.
  • Drive your store to crush sales metrics and goals.
  • Protect company assets and ensure operational compliance.
  • Develop your team into confident, high-impact sales professionals.

We Offer:
  • Competitive base pay with performance-driven bonuses on store metrics.
  • Comprehensive wellness packages include medical, dental, and vision coverage.
  • 401K savings option.
  • Personal Time Off as acquired.
  • Fun, branded Cricket Wireless swag!

Responsibilities:
  • Bring the energy: Motivate your team, create a fun, engaging sales floor.
  • Hit the numbers: Exceed sales goals, including gross/net sales, accessories, rate plans, add-ons, retention, and auto bill pay goals.
  • Run a tight ship: Own opening/closing, cash handling, daily operations, and store standards.
  • Lead and develop: Schedule, coach, and mentor sales associates: give feedback that drives results.
  • Coach Up Your Team in all aspects of wireless sales and service.
  • Provide positive reinforcement and training to promote the learning and growth of sales associates.
  • Train for excellence - ensure 100% completion of all required Company & Cricket training monthly and annually.
  • Control Inventory: Manage ordering, receiving, discrepancies, and complete daily, weekly, and month-end counts as needed. Communicates and processes any discrepancies.
  • Own the customer experience: Resolve escalations and build lasting customer relationships.
  • Build the brand: keep merchandising on point and aligned with Cricket brand standards.
  • Recruit and onboard: Help hire, interview, and bring new talent onto the team. Ensure onboarding is smooth and
  • Communicate and connect: Conduct regular staff meetings to communicate promos, goals, trends, and store performance.
  • Protect the business: uphold store safety and asset security procedures.
  • Grow your market: Lead local grassroots marketing and prospecting initiatives. Solicit, coordinate, and participate in community events.

Requirements:
  • Previous retail or customer service management required.
  • Proven leadership and employee development skills.
  • Attendance at off-site events during and after business hours.
  • Ability to use reliable personal transportation to make daily bank runs to submit deposits.
  • Ability to stand for extended periods and work flexible hours, weekends, and during peak retail selling periods. Work at various locations may also be required.
  • Tech-savvy and enjoy working with interactive technology devices.
  • Bilingual: Spanish-speaking is a big plus!
  • Collaborative, energetic, and driven to close sales and hit goals.
  • Independent and self-motivated team player.
  • Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.
  • Must have a valid driver's license, insurance, and be able to pass a background.
  • Must have a fully functioning smartphone on your first day of work.

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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