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Team Lead - PSH - Client Services

Saint Roch - New Orleans, LA 70117

Overview

Position Type Full Time

Description

At CrescentCare, we bring caregivers and the community together as partners in health and wellness for all. Our experience builds on more than 40 years of impact through our founding organization, NO/AIDS Task Force. In 2014, we became a Federally Qualified Health Center to offer an expanded range of health and wellness services for anyone and everyone who is seeking healthcare services in Greater New Orleans and Southeastern Louisiana.

Our mission is to strengthen our entire community through whole-person healthcare and education.

Position Summary

Provides direct case management services to clients. Assists in the interviewing, training, and ongoing support to social workers and social services specialists in the Permanent Supportive Housing Program. Intervenes and assists case managers in working through complex client situations and client crisis events. Collaborates with PSH Supervisor and Director of Client Services to develop short-term and long-term plans to implement and facilitate the achievement of department goals and quality improvement projects. Assists the Director of Client Services in meeting all regulatory and quality standards. Maintains a close working relationship with direct supervisor, participates in active supervision, and remains receptive to feedback on professional development to support high quality service provision.

Key Duties and Responsibilities

• Provides housing case management support to clients on assigned caseload so that they might maintain their housing.
• Supports PSH supervisor in daily program tasks and provides back-up when unavailable
• Assists PSH supervisor to hire and train new staff and provide ongoing training to existing staff
• Assists housing case managers to work through complex client situations and manage crises.
• Collaborates with PSH supervisor, Director of Client Services and other staff to develop and implement program goals and regularly revise them based on ongoing quality improvement activities.

Qualifications

• The minimum education level required for the position is a Master's in Social Work (MSW).
• The minimum experiential level required for the position is five years in social work services and a minimum of three years of housing-related experience.
• The required license is an Registered Social Worker (RSW) or Certified Social Worker (CSW) in good standing.
• Minimum age of 21.
• Must have reliable transportation and a valid driver's license, no license denials, revocations, or more than one suspension in the past three years; valid car insurance; no more than one at-fault accident in the past three years and no more than two moving violations in the past five years.

Essential Physical Requirements

• Extended periods of sitting required.
• Work is primarily office based.
• Some travel may be required.
• May need to lift up to 25 pounds in equipment and supplies.

Total Compensation Package

• Comprehensive medical and prescription drug coverage options
• Health Savings Account (HSA)
• Employer-paid Dental
• Employer-paid life insurance & AD&D
• Employer-paid Wellness Program
• Employer-paid Employee Assistance Program
• Employer-sponsored vision insurance
• Employer-sponsored short-term disability insurance
• Vacation time (accrue 10 days in first 12 months)
• Sick time (accrue 8 days in first 12 months)
• Eleven (11) paid holidays
• 401(k) retirement plan with employer match beginning in employee's second year