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Cox Engineering
Cox Engineering

6 Cox Engineering Full Time Jobs Hiring Near You

Cox Engineering

Plumbing Service Manager

Randolph, MA

$160K - $175K/hr

Randolph, MA Job Type: Full-Time Job Summary: The Plumbing Service Manager is responsible for leading the day-to-day operations of Cox Engineering's plumbing service business. This position provides ...

Cox Engineering

National Sales Director

Randolph, MA · Remote

$175K - $200K/hr

... Employment Type Full-time, Exempt Industry HVAC Manufacturing -- Custom amp; Semi-Custom Air ... Executive presence -- credible with specifying engineers, rep principals, Cox Engineering ...

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Infographic showing various Full Time job openings at Cox Engineering in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Plumbing Service Manager

Cox Engineering

Randolph, MA

$160K - $175K/hr

Full-time

Posted 20 days ago

Job description

Job Title: Plumbing Service Manager
Plumbing Service Manager
Location: Randolph, MA
Job Type: Full-Time
Job Summary:
The Plumbing Service Manager is responsible for leading the day-to-day operations of Cox Engineering’s plumbing service business. This position provides leadership and direction to plumbing technicians while ensuring work is completed safely, efficiently, and with a high level of quality and customer satisfaction.
The Service Manager partners closely with the General Manager of Plumbing to build a scalable service organization capable of supporting continued growth. Success in this role is measured by developing technicians, improving operational performance, delivering exceptional customer service, and continuously improving the systems and processes that drive the business.
Key Responsibilities:

Service Operations
  • Lead the daily execution of the plumbing service operation
  • Partner with the dispatch team to optimize technician scheduling, workload balancing, emergency response, and overall labor utilization
  • Monitor service workload and technician capacity to ensure customer commitments are met while maximizing productivity
  • Provide operational support for emergency service calls and escalated customer issues
  • Ensure work orders are completed accurately, efficiently, and closed in a timely manner within BuildOps
  • Support the successful execution of preventive maintenance agreements, time-and-material service, quoted repair work, and small projects
  • Leadership amp; Team Development
  • Lead, coach, and develop a team of plumbing technicians
  • Conduct regular field observations and provide ongoing coaching, mentoring, and performance feedback to technicians
  • Mentor apprentices and support technician career development
  • Foster a culture of accountability, teamwork, professionalism, and continuous improvement
  • Assist with recruiting, interviewing, onboarding, and retaining high-performing technicians
  • Identify future leaders and create development opportunities within the department

Technical Leadership
  • Serve as the senior technical resource for complex service issues, providing guidance and troubleshooting support to technicians
  • Review challenging repair strategies and recommend practical, cost-effective solutions
  • Ensure all work complies with applicable plumbing codes, safety standards, and company quality expectations
  • Promote consistency in workmanship and service delivery across the department
  • Customer Experience
  • Develop strong relationships with customers by providing responsive, professional service
  • Assist in resolving customer concerns and service escalations
  • Partner with Account Managers and project teams to ensure a seamless customer experience
  • Identify opportunities to improve service delivery and customer satisfaction

Operational Excellence
  • Develop, implement, and continuously improve operating procedures that support a scalable service organization
  • Monitor department performance using key operational metrics
  • Drive improvements in productivity, efficiency, and technician utilization
  • Promote a culture of safety by ensuring compliance with OSHA regulations and Cox Engineering safety policies
  • Maintain accurate documentation, service records, and operational reporting

Financial amp; Business Support
  • Work with the General Manager to achieve departmental operational and financial goals
  • Monitor labor productivity, overtime, equipment utilization, and operational costs
  • Review service performance trends and recommend process improvements
  • Support quoting and estimating efforts by providing technical guidance when needed
  • Assist with budgeting, workforce planning, and resource forecasting

Qualifications
  • 7+ years of commercial plumbing experience with progressive leadership responsibilities
  • Massachusetts Journeyman or Master Plumbing License preferred
  • Proven ability to lead, coach, and develop technical teams
  • Strong understanding of commercial plumbing systems, troubleshooting, maintenance, and repair
  • Experience managing multiple priorities in a fast-paced service environment
  • Excellent communication, organization, and problem-solving skills
  • Proficiency with Microsoft Office and service management software

Why Join Cox Engineering
At Cox Engineering, we are building the next generation of service leadership. This position offers the opportunity to shape a growing plumbing service organization, develop outstanding technicians, and play a key role in building scalable processes that will support the company’s long-term growth.

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