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Assistant Center Manager - Flowery Branch, GA

The UPS Store

Flowery Branch, GA • On-site

Full-time

Medical, PTO

Re-posted 12 days ago


The UPS Store rating

5.7

Company rating: 5.7 out of 10

Based on 647 frontline employees who took The Breakroom Quiz

459th of 739 rated retailers


Job description

The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development.
The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), one year of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Center Manager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance.
RESPONSIBILITIES
  • Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates
  • Schedules work assignments and helps facilitate weekly or monthly staff meetings
  • Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
  • Helps develop and implement the store marketing program
  • Helps manage Center financials and prepare/provide reporting
  • Manages inventory
  • Reviews daily employee timesheets and submits for payroll processing
  • Helps oversee Center maintenance, including cleanliness, safety, and organization
  • Performs other duties as assigned

QUALIFICATIONS
  • High school diploma or GED required
  • Advanced education degree, coursework, or tech school desired
  • One year of supervisory experience in logistics, retail, or other relevant industry
  • P&L experience preferred
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong customer service skills and abilities

BENEFITS
  • Paid vacation
  • Sales commission
  • Health Coverage

What The UPS Store employees say

Pay

Benefits

Hours and flexibility

Workplace

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UPS Store logo

About UPS Store

Sourced by ZipRecruiter

The UPS Store Inc., is a subsidiary of UPS, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers. UPS and The UPS Store Headquarters offer a unique promote-from-within culture where you’ll always find exciting new career opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. UPS and The UPS Store Headquarters job categories include: Package Handlers and Helpers, Drivers and Mechanics, Customer Solutions and Sales, IT, Corporate, and Logistics and Operations.

Industry

Retail, printing and printing services, print media publishing, office supplies and stationery stores, couriers and messengers services and plastics packaging film and sheet (including laminated) manufacturing

Company size

10,000+ Employees

Headquarters location

San Diego, CA, US