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Job Title: DEDICATED FIELD SUPPORT ENGINEER

Department FSE – Field Service Engineers Company COPAN DIAGNOSTICS, INC

Role Scope The Dedicated Support Engineer is responsible for administering preventative maintenance (PM) and troubleshooting, calibrating, and performing electrical safety tests (EST) on automated equipment located in dedicated customer location. The ideal candidate is involved in all areas of the equipment technology, including monitoring work order requests, completing repairs, new equipment inspections and installations, PM’s, EST, inventory management, and documenting all service activities.

Responsibilities:

• Perform tasks associated with the installation, maintenance, repair, troubleshooting, and assembly of automated microbiology equipment involving basic knowledge and abilities associated with the electronics, robotics, and mechanical processes.
• Achieves performance measures associated with the maintenance of equipment, productivity, customer satisfaction, and other performance standards.
• Complete all necessary documentation of activities involving the servicing of equipment in accordance with the manufacturer's requirements.
• Serves as a resource for the proper operation and maintenance of equipment.
• Instructs instrument operators in proper equipment use.
• Adheres to the highest level of customer service while managing customer requests with diplomacy.
• Provides technical support to customers by telephone as required.
• Connects with customers through remote software to troubleshoot and resolve various technical issues.

Key Competences

• Must reside in or around dedicated customers.
• Must be reliable and able to work independently with limited supervision.
• Excellent customer service expertise with outstanding communication skills.
• Comfortable working in clinical environments with infectious agents and bio-hazards.
• Computer literacy and the ability to read instrument schematics required.
• Associate degree in Biomedical Equipment Technology, Industrial, Electrical, or Mechanical Engineering or minimum 2-3 years equivalent formal related training required.
• Must be able to have manual dexterity to operate equipment and tools required on the job.
• Must occasionally lift and/or move up to 50 lbs.
• Must be able to occasionally crouch, kneel, and/or duck into tight spaces of the equipment.
• Travel required (Approx. 10% or less)

PHYSICAL REQUIREMENTS

• Must be able to sit for long periods (e.g., on airplanes or in vehicles)
• Must have manual dexterity to operate job-related equipment and tools
• Must be able to occasionally lift and/or move up to 75 lbs
• Must be able to occasionally crouch, kneel, and/or duck into tight spaces
• Must be able to stand for long periods
• Extended kneeling and crouching may be required

WORK ENVIRONMENT

• Frequent travel to off-site job locations
• Work is often performed in clinical or laboratory settings
• Exposure to infectious agents and biohazards
• Unpredictable scheduling, including work on weekends and holidays.

Be a part of a dynamic and rapidly growing company. With a reputation for innovation, COPAN is the leading manufacturer of collection and transport systems in the world. COPAN’s collaborative approach to innovation in pre-analytics has resulted in the original FLOQSwabs, ESwab, FecalSwab, and UTM, as well as Full Laboratory Automation. COPAN’s collection and systems have been proven to advance the quality of traditional and contemporary microbiology assays. COPAN's automation includes specimen processing, smart incubation, digital imaging, and strong algorithms for the automatic segregation of bacterial cultures, followed by automated colony picking.