Job Summary:
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. They are seeking an experienced Senior Product Manager to lead their voice services and messaging portfolio, driving the vision and strategy for their telecommunications-based services.
Responsibilities:
• Develop and execute the strategic vision for our telecommunications product suite, ensuring alignment with company objectives and revenue targets
• Lead the evolution of our voice services platform, including capacity planning, coverage expansion, and competitive rate optimization
• Drive innovation in Client numbering management solutions, focusing on scalability, efficiency, and market differentiation
• Spearhead the development and implementation of our Caller ID reputation management system
• Partner with engineering, sales, marketing, and operations teams to deliver robust telecommunications solutions that exceed customer expectations
• Monitor and adapt to regulatory changes in the telecommunications landscape, ensuring continued compliance and market leadership
• Establish disciplines to monitor call flow and call quality metrics to identify potential areas for improvement
• Define and track key performance indicators (KPIs) to measure product success and guide strategic decisions
Qualifications:
Required:
• 5-10 years of product management experience, with substantial focus on telecommunications products
• 5+ years of telecommunications industry experience, preferably in Contact Center as a Service (CCaaS) platforms
• Advanced or expert knowledge of telecommunications infrastructure, including: DID management systems and processes, Carrier Operations experience (sales or purchasing), Call quality monitoring, metrics and optimization, VoIP protocols and technologies (SIP, RTP, QoS, and encryption), Outbound call routing, SIP trunking, call flow design, call forwarding, voicemail, auto-attendant, etc., Security measures for VoIP systems, including encryption, authentication, and access control, Number porting and provisioning, Caller ID reputation management
• Comprehensive understanding of telecommunications regulations and compliance requirements
• Proven success in driving product strategy and execution in fast-paced technology environments
• Outstanding analytical and problem-solving abilities, with experience translating complex technical challenges into actionable solutions
• Exceptional communication skills and ability to influence cross-functional stakeholders
• Bachelor's degree in relevant field; technical degree preferred, MBA is a plus.
Company:
Convoso's cloud-based call center software revolutionized the call center industry by empowering the admin, agent, and customer experience. Founded in 2006, the company is headquartered in Woodland Hills, USA, with a team of 201-500 employees. The company is currently Growth Stage.
