At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and ...
Continuum Global Solutions
1 Continuum Global Solutions Jobs Hiring Near You
At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and ...
Continuum Global Solutions Jobs Information
Do workers at Continuum Global Solutions get paid breaks?
Yes. Most people get paid breaks.
79% of people say they get paid breaks.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and February 2026.
79% of people say they get paid breaks.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and February 2026.
Does Continuum Global Solutions pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
80% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and November 2025.
80% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and November 2025.
At Continuum Global Solutions, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and February 2026.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and February 2026.
Is the health insurance from Continuum Global Solutions affordable enough for their workers?
Most people say the health insurance costs are okay.
67% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between March 2025 and February 2026.
67% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between March 2025 and February 2026.
Do people get paid time off at Continuum Global Solutions?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and February 2026.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and February 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and October 2025.
- 43% of people with changing schedules find out their shifts one week or less ahead of time.
- 57% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and October 2025.
Do workers at Continuum Global Solutions worry about hours?
Most people don’t worry about getting enough hours.
67% of people report they don’t worry about getting enough hours.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and October 2025.
67% of people report they don’t worry about getting enough hours.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and October 2025.
Do Continuum Global Solutions workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and October 2025.
45% report that they don’t have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and October 2025.
How easy is it for Continuum Global Solutions workers to change shifts?
Most people find it hard to change shifts.
86% of people report that it’s hard to change shifts if they need to.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and May 2025.
86% of people report that it’s hard to change shifts if they need to.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and May 2025.
How easy is it to get time off at Continuum Global Solutions?
Some people find it hard to get time off.
47% of people report it’s hard to get time off.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and February 2026.
47% of people report it’s hard to get time off.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and February 2026.
Do Continuum Global Solutions managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
73% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2025.
73% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2025.
Do jobs at Continuum Global Solutions spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
10% of people report that their job takes up time that they don’t get paid for.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and October 2025.
10% of people report that their job takes up time that they don’t get paid for.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and October 2025.
How easy is it to take sick days at Continuum Global Solutions?
Some people find it hard to take sick days.
46% of people report that it’s hard to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and February 2026.
46% of people report that it’s hard to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and February 2026.
Is working at Continuum Global Solutions good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
63% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and February 2026.
63% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people at Continuum Global Solutions feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
36% of people say they’re not treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and February 2026.
36% of people say they’re not treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people at Continuum Global Solutions get to take their breaks without interruption?
Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and February 2026.
79% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and February 2026.
Is it stressful to work at Continuum Global Solutions?
Most people feel stressed out here.
93% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and February 2026.
93% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people at Continuum Global Solutions enjoy their jobs?
Most people don’t enjoy their job.
75% of people report they don’t enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and February 2026.
75% of people report they don’t enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people at Continuum Global Solutions recommend working with their team?
Not many people recommend working with their team.
88% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and February 2026.
88% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people get enough training when they start at Continuum Global Solutions?
Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and February 2026.
67% of people report they got enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people get support to advance at Continuum Global Solutions?
Most people aren’t given support to advance their career here.
In the last year, 69% of people report not being given support to advance their career here.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and February 2026.
In the last year, 69% of people report not being given support to advance their career here.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people think Continuum Global Solutions’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
87% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and February 2026.
87% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and February 2026.
Do workers feel well informed about how Continuum Global Solutions is doing?
Most people don’t feel well informed about how the company is doing.
86% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and February 2026.
86% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and February 2026.
What are the most popular titles at Continuum Global Solutions?
What are the most popular cities for Continuum Global Solutions jobs?
What are the most popular states for Continuum Global Solutions jobs?
$16 - $17/hr
Full-time
Medical, Life, Retirement, PTO
Posted 23 days ago
Continuum Global Solutions rating
4.7
Based on 16 frontline employees who took The Breakroom Quiz
60th of 71 rated call and contact centers
Job description
Position Location: This position will require you to work onsite located at 140 58th Street Brooklyn, NY.
At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.
King Teleservices is a Continuum Global Solutions LLC company based in Brooklyn that has been providing call center services to enterprise and local government customers in the United States for over 25 years. King TeleServices operates as a separate subsidiary under Continuum Global Solutions, LLC.
Are you an exceptional listener who AIMS HIGHER. REACHES FARTHER when it comes to finding the right information and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills and follow through to provide the best services? Can you BE ONE.HELP MANY in a way that provides a positive and professional experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?
JOIN OUR TEAM TODAY!
We are hiring Customer Service Representatives for our office in Brooklyn, New York who will support incoming calls from New York City residents. In this position you will find yourself speaking with New Yorkers that need your help navigating through work orders, departments that they need to speak with, answering questions, and even handling those resident complaints professionally which can be challenging, however, once resolved it will be very fulfilling. This is a full-time position with full health and wellness benefits. We offer paid training, time off, and other employer perks!
RESPONSIBILITIES:
- Address incoming inquiries from NYC residents related to city-oriented issues
- Maintain a professional demeanor with all customers and providing services with courtesy and patience
- Creating work orders, dispatching work to specific departments, responding to routine questions, and taking and reporting complaints from the customer
- Provide accurate information in a timely, professional and courteous manner
- Direct requests to the appropriate department or agency for further action
- Build upon knowledge through product training, interactions with support staff and quality that will enhance daily performance and call handling
REQUIREMENTS:
- A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree with a minimum of 1 year of customer service experience
- Must be able to work onsite only at our Brooklyn, NY location
- Professional written and verbal communication skills
- Commitment to professionalism and a positive customer service experience
- High level of computer proficiency and strong communication skills
- Thrive in a fast-paced environment dealing with all types of customers and personalities
- Willing to work evenings or overnight shifts with weekend schedule availability
BENEFITS & PERKS:
- $16 per hour – Training Wage
- $16-17 per hour – After Training Wage (based on shift selection) + earn weekly attendance/performance bonuses
- Full health and wellness benefits Day 1 of employment
- Paid time off
- 401(k) retirement plan + company paid life insurance
Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).
Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.
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