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60 Consumeraffairs Customer Service Jobs Hiring Near You

Forest River

Customer Service Specialist

Elkhart, IN · On-site

$16.50 - $21.75/hr

Consumers contact you because they want your help. Duties include: * Answer customer contacts by ... Provide goodwill services or parts when situation arise that should be taken care of * Provide ...

Palomino RV

Customer Service Specialist

Elkhart, IN · On-site

$16.50 - $21.75/hr

Customer Service Specialist Forest River, Inc., the Nation's largest manufacturer of Recreational ... Consumers contact you because they want your help. Duties include: * Answer customer contacts by ...

Forest River

Customer Service Specialist

Elkhart, IN · On-site

$16.25 - $21.50/hr

Consumers contact you because they want your help. Duties include: * Answer customer contacts by ... Provide goodwill services or parts when situation arise that should be taken care of * Provide ...

Sprinklr

That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM ...

Sprinklr

That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM ...

Sprinklr

Senior Accounts Payable Analyst

Florida, NY · On-site

That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM ...

Sprinklr

Senior Accounts Payable Analyst

Alabama, NY · On-site

That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM ...

Sprinklr

That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM ...

Sprinklr

Senior Accounts Payable Analyst

Michigan, ND · On-site

That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM ...

Sprinklr

Senior Accounts Payable Analyst

Virginia, IL · On-site

That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM ...

Sprinklr

Senior Accounts Payable Analyst

Delaware, OH · On-site

That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM ...

Sprinklr

That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM ...

Sprinklr

Senior Accounts Payable Analyst

New York, NY · On-site

That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM ...

SALT

Outbound / Inbound Customer Care Expert

Hutto, TX · On-site

$39K - $50K/yr

Join SALT Service Co. Discover why SALT is an exceptional company to be a part of. Joining SALT ... Work collaboratively and efficiently with the team to ensure a unified customer care approach.

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Customer Service Specialist

Forest River

Elkhart, IN • On-site

$16.50 - $21.75/hr

Other

Re-posted 21 days ago

Forest River rating

6.0

Company rating: 6.0 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

443rd of 491 rated machine equipment manufacturers

Job description

Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening.

The position of a Customer Service Specialist is designed to assist customers with their service needs. Often customers call for information on how to properly utilize their RV or when their RV needs warranty service. This position is developed to ensure our consumers get the best possible experience with Forest River, build relationships, prioritize their needs, and to continually work with them until they are completely satisfied with their recreational vehicle. Consumers contact you because they want your help.

Duties include:

  • Answer customer contacts by email & phone, provide a pleasant conversation, listen to their needs in full and determine the best way to assist them in resolving their questions or service needs. Unless it is an easy “how to” question, first contact should always be made telephonically and not by email to build a relationship between Forest River and the consumer.
  • Respond to all communications timely & professionally
  • Listen and determine what the consumer’s issue is and be empathetic to their needs
  • Guide customers through our online owner’s information and/or videos
  • Provide goodwill services or parts when situation arise that should be taken care of
  • Provide answers on how we will resolve the problem or what we can do to help
  • Get dates their vehicles will be in for service, give dates you will provide updates for the dealers & consumers
  • Make a follow up plan with the consumer and follow it
  • Note all conversations, communications, and attempts to contact dealers & consumers in vin notes
  • Contact the dealer about the customers service needs and communicate the dealer’s response to the consumer
  • Authorize warranty or goodwill claims when appropriate
  • Express parts to dealers or consumers to speed up repairs or services when appropriate
  • Schedule service appointments for factory service when necessary , inspect units pre and post repairs.
  • Update consumers on progress of factory repairs
  • Reimburse consumers for out of pocket services with manager’s approval.
  • Continually calendar and follow up with the dealer & consumer while their RVs are in for service
  • Be proactive instead of reactive when dealing with customer matters
  • Provide goodwill compensation or warranty extensions with manager’s approval when customers are unhappy
  • Customer satisfaction is our #1 priority.
Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package.  We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.

What Forest River employees say

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About Forest River

Sourced by ZipRecruiter

At Forest River, Inc. your needs, interests, budget, and lifestyle are at the forefront of everything we do. This affects every step from design, to the Manufacturing floor and on to you our Customer. Whatever your need Recreation, Transportation or Cargo Hauling . We Strive to bring quality products within reach of everyone. It’s not just a slogan: Customer Satisfaction is Our #1 Priority. Our large production capacity enables us to fill our customers' orders promptly without cutting corners or rushing through production procedures. This ensures that each Forest River product is conscientiously built and undergoes thorough, detailed inspection before it's shipped to the customer. This guarantees that every family who desires quality recreation will find a Forest River product that serves their Needs, Interests, Budget, and Lifestyle.

Industry

Motor vehicle manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Elkhart, IN, US

Year founded

1996

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