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60 Connect Force Desktop Support Jobs Hiring Near You

Connect Force

Press Operator

Livonia, MI · On-site

$20 - $22/hr

Connect Force Recruiting Company Overview Connect Force Recruiting is partnering with a well-established precision manufacturing company in the Farmington Hills area that supports advanced industrial ...

SDI Presence

Senior Desktop Support Specialist

Chicago, IL · On-site

$60K - $79K/yr

Visit us at www.sdipresence.com and connect with us on X and LINKEDIN . Summary SDI Presence is seeking a Senior Desktop Support Specialist to lead desktop support operations supporting end users ...

Integrated Resources, Inc.

Sr Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Job Title: Sr Desktop Support Location: Richmond, VA 23219 (Onsite - 5 days/week) Duration: 10+ ... Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to ...

SDI Presence

Senior Desktop Support Specialist

Chicago, IL · On-site

$60K - $79K/yr

Visit us at www.sdipresence.com and connect with us on X and LINKEDIN . Summary SDI Presence is seeking a Senior Desktop Support Specialist to lead desktop support operations supporting end users ...

SDI Presence, LLC

$60 - $79/hr

S. Visit us at www.sdipresence.com and connect with us on XandLINKEDIN. Summary SDI Presence is seeking a Senior Desktop Support Specialist to lead desktop support operations supporting end users ...

New

Connect Force

Tooling Technician (Urgent Hire)

Novi, MI · On-site

$19 - $21/hr

Connect Force Recruiting Company Overview Connect Force Recruiting is partnering with a well-established precision manufacturing company in the Farmington Hills area. This organization supports ...

Connect Force

Press Operator

West Bloomfield, MI · On-site

$20 - $22/hr

Connect Force Recruiting Company Overview Connect Force Recruiting is partnering with a well-established precision manufacturing company in the Farmington Hills area that supports advanced industrial ...

Connect Force

Press Operator

Farmington Hills, MI · On-site

$20 - $22/hr

Connect Force Recruiting Company Overview Connect Force Recruiting is partnering with a well-established precision manufacturing company in the Farmington Hills area that supports advanced industrial ...

Connect Force

Press Operator

Commerce, MI · On-site

$20 - $22/hr

Connect Force Recruiting Company Overview Connect Force Recruiting is partnering with a well-established precision manufacturing company in the Farmington Hills area that supports advanced industrial ...

NTT Data

Desktop Support

Buffalo, NY · On-site

$25 - $28/hr

NTT DATA's Client is seeking a Desktop Suoport Technician to provide onsite support for end users ... that we may connect you with the appropriate team. Where required by law, NTT DATA provides a ...

NTT DATA

Desktop Support

Buffalo, NY · On-site

$25 - $28/hr

NTT DATA's Client is seeking a Desktop Suoport Technician to provide onsite support for end users ... that we may connect you with the appropriate team. Where required by law, NTT DATA provides a ...

Connect Force

Tooling Prep Tech ( Urgent Hire )

Novi, MI · On-site

$19 - $21/hr

Their Michigan operation supports machine builds, tooling, and high-accuracy manufacturing processes. (This position is being confidentially managed by Connect Force Recruiting.) Position Overview ...

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All JobsConnect Force Desktop Support Jobs

Connect Force Jobs Information

Infographic showing various Desktop Support job openings at Connect Force in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, and 4% Remote job distribution.

Desktop Support Specialist

ImOn Communications

Cedar Rapids, IA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
Desktop Support Specialist I or Desktop Support Specialist II
Location: Cedar Rapids
Department: Information Technology
Employment Type: Full-Time
Connect Communities. Grow Your Career. Make an Impact.
At ImOn Communications, we're more than a technology provider, we're a team of people passionate about keeping our community connected. As a Desktop Support Specialist, you will serve as a front-line, internal customer-facing representative responsible for responding to Help Desk tickets, resolving routine technical issues, and supporting end users with hardware, software, and peripheral setup.
What You'll Do as a Desktop Support Specialist I
  • Assist end users with basic break/fix troubleshooting and hardware/software issues.
  • Assist with basic account management tasks (e.g., user rights, distribution groups, permissions).
  • Deploy phone, laptops, and peripherals using preconfigured images and standard installation procedures, and installing hardware/software to meet end user requirements.
  • Support equipment moves, adds, and changes following established procedures.
  • Provide basic support for mobile devices including configuration, troubleshooting, monitoring usage, and working with wireless carriers as needed.
  • Assist with the management of the printer and copier fleet including configuration, working with vendors for maintenance and repairs, maintain the required supplies, and troubleshooting end user setup issues.
  • Perform basic system maintenance such as software installations, driver updates, and hardware checks.
  • Support new employee onboarding by setting up equipment and delivering basic IT orientation (email, security, policies).

What You'll Do as a Desktop Support Specialist II
  • Provide support for end-users, including diagnosing and resolving hardware, software, and network-related issues.
  • Troubleshoot and resolve complex desktop problems across various operating systems and applications.
  • Manage IT service desk tickets while assisting with workload prioritization.
  • Assist end users with break/fix troubleshooting and equipment moves/adds/changes.
  • Manage changes related to physical and logical access by granting access and permissions based on security requirements.
  • Deploy telephone, computing, and peripherals by building images, managing configuration templates, and installing hardware/software to meet end user requirements.
  • Utilize deployment systems for PC imaging, application deployment, and patch management delivery.
  • Mobile device management including device configuration, troubleshooting, monitoring usage, and working with wireless carriers as needed.

What We're Looking For
  • Strong communication and customer service skills
  • A positive, professional attitude, even in challenging situations
  • Technical curiosity and a willingness to learn
  • Dependability and attention to detail
  • Ability to work independently and as part of a team
  • Comfortable working outdoors and at heights (ladder work, crawl spaces, etc.)

Requirements
Minimum Requirements
Level I:
  • High School diploma or equivalent required.
  • 0-2 years of desktop support or related IT experience.
  • Basic knowledge of PC desktop hardware, software, and peripheral equipment.
  • Basic understanding of PC troubleshooting and imaging processes.
  • Basic knowledge of patch management in a Microsoft windows environment.
  • Familiarity with backup systems and basic file restore procedures.
  • Basic understanding of Active Directory and user account management.
  • Basic knowledge of PowerShell scripting.
  • Valid driver's license required to facilitate onsite support at various locations.

Level II:
  • All requirements for a level I
  • At least 3 years of relevant hands-on IT support experience (in similar roles such as Desktop Support, IT Help Desk)
  • Proven problem-solving skills with the ability to diagnose and resolve complex technical issues.
  • Demonstrated expertise in desktop hardware, software, and peripheral troubleshooting.
  • Experience in PC imaging, deployment, and support within a Windows-based enterprise environment.
  • Proficiency in desktop operating systems including Windows 10/11; macOS experience is a plus.
  • Working knowledge of Active Directory, Group Policy Objects (GPOs), and enterprise-level applications.
  • Familiarity with Microsoft 365 services, including Outlook, Teams, and SharePoint.
  • Hands-on experience with remote desktop support tools.
  • Experience with enterprise software deployment platforms to package, schedule, and remotely install applications across a distributed desktop environment.
  • Valid driver's license required; occasional travel to satellite offices may be needed.
  • Hands-on experience with IT service management (ITSM) platforms and ticketing systems (e.g., ServiceNow, Freshservice, or Jira).

Preferred Qualifications
  • Familiarity with basic server hardware and network equipment concepts
  • Industry certifications such as CompTIA A+, Microsoft Certified: Endpoint Administrator Associate, Azure Fundamentals (AZ-900), or ITIL Foundation.
  • Experience with mobile device management (MDM) solutions (e.g., Intune).
  • Knowledge of endpoint security practices and tools (e.g., antivirus, encryption, vulnerability remediation).
  • Basic understanding of ITIL principles and how they apply in a support environment.

Why Join Our Team
Career Growth: Structured advancement with company-supported certifications.
Training & Development: Comprehensive onboarding and ongoing learning to help you build technical and leadership skills.
Work with Purpose: Help families, businesses, and communities stay connected through reliable, high-quality service.
Team Culture: Join a supportive group of professionals who value safety, collaboration, and doing things the right way.
Performance Recognition: Earn advancement and rewards based on your quality, efficiency, and customer satisfaction results.
ImOn will hook you up with Company Benefits:
  • Competitive pay
  • Comprehensive health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off (vacation, holidays, and sick days)
  • Company-provided tools, uniforms, and vehicle for field roles
  • Employee discounts on services and partner programs
  • Wellness and employee assistance programs

Ready to Get Started?
If you're ready to take on a rewarding role that combines hands-on work, customer connection, and career growth, we'd love to hear from you.
Apply today and start building the network of tomorrow - with us.
www.ImOn.Net/Careers
ImOn Communications, LLC is an Equal Opportunity Employer

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