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Job Details

Job Location: Client Site NYC - New York, NY 10001
Salary Range: $90,000.00 - $120,000.00 per year
Travel Percentage: Up to 25%

About the Role

This is a full-time, on-site Field Specialist role supporting one of our clients in Manhattan, NY. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with no weekends and no on-call rotation. This person will be the steady on-site AV resource who keeps conference rooms, collaboration spaces, and meeting technology running smoothly for the client every day.

What You’ll Be Doing

• Providing daily on-site AV support for conference rooms, collaboration spaces, and meeting technology
• Troubleshooting Cisco-based room systems, Cisco Pro Boards, Cisco codecs, and related conferencing equipment
• Supporting rooms that integrate Crestron control systems with Cisco conferencing technology
• Troubleshooting audio, video, control, network connectivity, room scheduling, and user experience issues
• Supporting sound masking systems and Biamp DSP environments, including basic checks, troubleshooting, and escalation when needed
• Performing room checks, preventative maintenance, equipment resets, firmware coordination, and readiness support for meetings and events
• Providing basic user support, client handoff, and training so employees feel confident using the room technology
• Documenting issues, communicating updates clearly, and coordinating with CTI service, engineering, programming, and client IT teams as needed

What Makes Someone Successful in This Role

• You take ownership of the client experience and understand that reliable meeting technology matters
• You are calm, professional, and solutions-focused when users need help quickly
• You communicate clearly with both technical and non-technical stakeholders
• You can work independently onsite while staying connected to the broader CTI team
• You are proactive about room readiness, preventative maintenance, documentation, and follow-through
• You genuinely care about delivering a fantastic customer experience every time

What You Bring

• 3+ years of commercial audio‑visual experience, preferably in field service, onsite support, commissioning, or enterprise meeting room support
• Hands‑on experience troubleshooting Cisco-based conferencing environments, including Cisco codecs and Cisco Pro Boards
• Experience with Crestron control systems and integrated conference room technology
• Working knowledge of Biamp DSP, microphones, speakers, and conference room audio troubleshooting
• Familiarity with sound masking systems and how they impact the user experience in office environments
• Basic AV/IT networking knowledge, including IP‑connected devices, room systems, endpoint connectivity, and escalation to IT when needed
• Strong customer‑facing communication skills and a service‑first mindset
• A willingness to keep learning, stay curious, and jump in wherever needed because teamwork is how we win

Education

Associate degree preferred, but not required. We value experience, attitude, and aptitude just as much as formal education.

Why CTI?

• Supports each other and works collaboratively across departments
• Takes pride in delivering high‑end, quality solutions
• Knows how to work hard and have fun doing it

What’s In It For You

• Base salary $85k-$115k/yr (DOE).
• Employer‑matched medical and dental insurance (available after 60 days of employment).
• Employer‑matched 401(k) up to 3% (after 6 months of employment).
• Monthly bonus eligibility that is based off a results‑oriented incentive plan (after 3 months of employment).
• A graduated PTO program, all major holidays off, and three "floating" holidays are available upon your first day of employment.
• Special gifts for significant life events, such as marriage, childbirth, and house buying.
• Cell phone reimbursement plan.
• Long and Short Term Disability 100% paid by CTI.

Equal Opportunity

CTi is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.