Job Summary:
Compucom Staffing is seeking a qualified Level 2 Support Technician to join their team onsite in Laconia, NH. The role involves providing end-user support, including hardware and software troubleshooting, configuration, and installation of desktops and mobile devices.
Responsibilities:
• Deliver a deskside service to the client for support on laptop / desktop related hardware / software break fix incidents
• Deploy, configure, and support mobile devices, printers, RF Scanners, and standard productivity software, for internal users at the site
• Provide support with the activities related to the configuration and installation of desktops, including patch updates and hardware replacements
• Provide support for the PC grade UPS (Uninterruptable Power Supply)
• Provide "Smart Hands” support related to the access points and switches based on the SOP (Standard Operating Procedure) provided or as per guided by the client IT team
• Assist client's IT team with network and infrastructure initiatives, including hardware and systems administration
• Participate in meetings and planning sessions related to the maintenance, upgrade, infrastructure inventory and risk assessment, and disaster recovery related activities at the site
• Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams
• Asset tagging and updating asset database based on the SOP (Standard Operating Procedure) provided by client
Qualifications:
Required:
• Experience with Windows 10 and 11
• Ticketing system experience (preferably ServiceNow)
• Excellent communication and interpersonal skills
• Ability to lift up to 25 lbs. solo and 50 lbs. with a partner
• Ability to walk / sit / stand / crawl / kneel for extended periods
• Passionate about helping others with technology and going above and beyond for end-users
Preferred:
• Previous manufacturing experience
• Experience in a manufacturing or supply chain environment
Company:
Our mission is to provide exceptional IT talent and scalable staffing solutions that enable our clients to be more agile and productive. Founded in 1991, the company is headquartered in Bellevue, USA, with a team of 10001+ employees. The company is currently Late Stage.