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Collette is seeking a Engineering Manager - Technology Operations to join our Technology Team. This is a hybrid role based at our headquarters in Pawtucket, RI.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary:

Collette is in the midst of an exciting transformation, evolving from a monolithic application stack to a modern, distributed, microservice-based architecture. We are seeking a hands-on and forward-thinking Engineering Operations leader to support the development, deployment, and operation of our next generation of customer and internal platforms.

This role is responsible for leading Infrastructure Engineering, DevOps/Platforms, and Systems Administration teams with a direct impact on the availability, reliability, scalability, security, and delivery velocity of Collette’s technology ecosystem.

The ideal candidate is equally comfortable rolling up their sleeves to advance technical initiatives and leading multiple teams through modernization, standardization, and operational excellence. This role will be instrumental in building out scalable platforms that empower engineering teams while ensuring resilient, secure, and well operated systems across the enterprise.

Primary Functions:

• Lead, mentor, and inspire cross‑functional teams spanning Infrastructure Engineering, Developer Operations, Developer Platform, Testing and Systems Administration
• Build and grow high‑performing teams through recruiting, coaching, career development, and clear accountability
• Define and own the foundational infrastructure, platform, and operational technology stack that supports application development and enterprise systems
• Champion DevOps, Hybrid Cloud Infrastructure, and Platform Engineering best practices across the organization
• Design, build, and operate scalable hybrid cloud infrastructure, CI/CD pipelines, and developer platforms to improve developer productivity and reduce lead times
• Design, integrate, and maintain automated test frameworks to support scalable, reliable software testing across development and deployment pipelines.
• Establish and enforce strong operational, security, and reliability standards including monitoring, alerting, incident response, and change management
• Partner closely with software engineering, architecture, security, and product teams to improve system reliability, observability, performance, and cost efficiency
• Oversee systems administration and enterprise services ensuring stability, availability, and modernization of core platforms
• Drive automation, self‑service capabilities, and standardized tooling to reduce operational toil and increase consistency

Knowledge & Skills

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
• 10+ years of relevant experience across Infrastructure Engineering, DevOps, SRE, Platform Engineering, Technology Operations or Systems Administration.
• Proven people leader with 5+ years of management experience, including hiring, mentoring, coaching, and developing high-performing teams
• Strong hands‑on experience with Microsoft Azure, including Virtual Machines, Blob Storage, Azure SQL Database, App Services, and cloud modernization initiatives with a demonstrated focus on large-scale platform modernization and migration initiatives
• Experience with containerization and orchestration technologies such as Kubernetes and Docker and operating production workloads at scale
• Proficiency with Infrastructure as Code (IaC) tools such as Terraform, Pulumi, Helm, or similar enabling repeatable, secure, and automated environments
• Experience designing and operating distributed systems and shared developer platforms at scale
• Demonstrated knowledge of automated software testing using tools and platforms with integration into CI/CD pipelines and execution across containers and cloud platforms, as well as cross-browser/device testing services.
• Hands-on experience leveraging Datadog for observability, automation, and secure engineering practices including metrics, logs, traces, alerting, and integrating operational and security insights into development and deployment workflows
• Strong understanding of operational excellence, reliability engineering, automation, and security including automated testing, secure coding practices, dependency management, and shifting security left within the software lifecycle
• Strategic thinker with the ability to balance long-term architectural vision with pragmatic execution, thriving in fast-paced, evolving environments
• Excellent communication and collaboration skills, with the ability to explain complex technical concepts to non‑technical stakeholders
• Experience managing engineering and operations budgets, including forecasting, cost optimization, cloud spend management, and aligning investments with business priorities

Above all, we are seeking an individual who is eager to immerse themselves in our business, embrace emerging technologies, and drive meaningful operational, platform, and infrastructure transformation across the organization.

Compensation & Benefits

We believe in taking care of our team—inside and outside of work.

The base salary range for this position is $120,000–$180,000.

What We Offer:

• Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving
• Time Off: Generous PTO, paid holidays, and your birthday!
• Volunteer Time: Paid hours to give back to causes you care about
• Financial Security: 401(k) with company match
• Family Support: Paid parental leave, paid bereavement leave and access to our Employee Assistance Program
• Career Growth: Tuition reimbursement to help you level up your skills
• Exclusive travel discounts, incentives and more!