$15.25 - $20.50/hr
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the ... For product or service-related issues, will move customer to appropriate Product Support Specialist.
$15.25 - $20.50/hr
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the ... For product or service-related issues, will move customer to appropriate Product Support Specialist.
$15 - $20.50/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Industry Manufacturing Work Location Johnston IA 50131 Job Title Customer Service Representative ...
$15 - $20.50/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Industry Manufacturing Work Location Johnston IA 50131 Job Title Customer Service Representative ...
$15.25 - $20.75/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Client Facing Service Professionals handle incoming phone calls regarding various service inquiries ...
$15.25 - $20.75/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Client Facing Service Professionals handle incoming phone calls regarding various service inquiries ...
$15.25 - $20.50/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Industry Manufacturing Work Location Urbandale IA 50322 Job Title Customer Service Representative ...
$15.25 - $20.50/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Industry Manufacturing Work Location Urbandale IA 50322 Job Title Customer Service Representative ...
$15.25 - $20.75/hr
Established in 1991, Collabera is one of the fastest growing end-to-end information technology ... Call Center/Customer Service assessment score with 80% MINIMUM is required for all submittals.
$15.25 - $20.75/hr
Established in 1991, Collabera is one of the fastest growing end-to-end information technology ... Call Center/Customer Service assessment score with 80% MINIMUM is required for all submittals.
$13.75 - $19/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Classroom training: 4 weeks Customer service experience is most import Call Center is HIGHLY ...
$13.75 - $19/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Classroom training: 4 weeks Customer service experience is most import Call Center is HIGHLY ...
$15.25 - $20.75/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Customer Service Representative Duration : 7 Months (could go beyond) Details: * There is an ...
$15.25 - $20.75/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Customer Service Representative Duration : 7 Months (could go beyond) Details: * There is an ...
$15.25 - $20.75/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Industry Manufacturing Work Location East Milan IL 61264 Job Title Customer Service Representative ...
$15.25 - $20.75/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Industry Manufacturing Work Location East Milan IL 61264 Job Title Customer Service Representative ...
$15 - $20.50/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Customer Service Experience * Call Center experience * Shift: Primarily 2nd Shift - The schedules ...
$15 - $20.50/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Customer Service Experience * Call Center experience * Shift: Primarily 2nd Shift - The schedules ...
Company Description Collabera is ranked amongst the top 10 Information Technology (IT) staffing ... customer service. Explaining pricing and insurance benefits Placing outbound telephone calls or ...
Company Description Collabera is ranked amongst the top 10 Information Technology (IT) staffing ... customer service. Explaining pricing and insurance benefits Placing outbound telephone calls or ...
$15.25 - $20.75/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Customer Service Representative (Level II) Duration: 12+ Months (Could go beyond) Qualifications
$15.25 - $20.75/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Customer Service Representative (Level II) Duration: 12+ Months (Could go beyond) Qualifications
$16 - $21.50/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Assists customers with questions or issues regarding their accounts received via phone and/or ...
$16 - $21.50/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Assists customers with questions or issues regarding their accounts received via phone and/or ...
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Handles customer calls with somewhat more complexity. Qualifications * Candidates MUST have a ...
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Handles customer calls with somewhat more complexity. Qualifications * Candidates MUST have a ...
$15.50 - $21.25/hr
Company Description Collabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have ... Must haves: 2-3 years of customer support positions call center/ customer support/service ...
$15.50 - $21.25/hr
Company Description Collabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have ... Must haves: 2-3 years of customer support positions call center/ customer support/service ...
$16.50 - $22.50/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Call Center/Customer Service assessment score with 80% min and typing skills test with 30-40 wpm ...
$16.50 - $22.50/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Call Center/Customer Service assessment score with 80% min and typing skills test with 30-40 wpm ...
$16.25 - $22.25/hr
Company Description Since 1991, Collabera has been a leading provider of IT staffing solutions and ... Customer Service Representative Location: Eagan, MN Duration: 6 month (may extend) Main ...
$16.25 - $22.25/hr
Company Description Since 1991, Collabera has been a leading provider of IT staffing solutions and ... Customer Service Representative Location: Eagan, MN Duration: 6 month (may extend) Main ...
$15.75 - $21.25/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... This job function will enable our dealers, customers and internal personnel to order or download ...
$15.75 - $21.25/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... This job function will enable our dealers, customers and internal personnel to order or download ...
$17.75 - $23/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT ...
$17.75 - $23/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT ...
$15 - $20.50/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Duties: Provides information to customers regarding products and services. Documents customer ...
$15 - $20.50/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Duties: Provides information to customers regarding products and services. Documents customer ...
$18 - $22/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Ideal candidate will have credit card knowledge in a customer service contact center * Call center ...
$18 - $22/hr
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Ideal candidate will have credit card knowledge in a customer service contact center * Call center ...
What is it like to work at Collabera?
What makes Collabera an attractive place to work?
$15.25 - $20.50/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 8 days ago
About Collabera:
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.Â
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Provides customer support to consumers via the telephone and/or Internet (e.g. instant message, email). Handles customer inquiries and resolves simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist.
Performs other administrative duties as requested.
General Duties & Responsibilities:
Provides customer support by phone, email, or instant message to consumers. Serves as primary contact for inbound customer issues.
Escalates more technical product-related issues to the proper Product Support department.
Processes a high volume of consumer inquiries of FIS products and services, and resolves a targeted percentage of those inquiries.
Troubleshoots customer problems, identifies the root cause of the problem, and uses tool and resources appropriately to determine how to resolve customer problems.
When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
Updates customer information and ensures accurate entry of contact information.
Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time.
May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
Educational Requirements:
A high school diploma or GED is required for this role. Associate or Bachelor's degree is preferable; or the equivalent combination of education, training, and work experience.
General Knowledge, Skills & Abilities:
Knowledge of the company's products, services and business operations to enable resolution of customer inquiries
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Computer navigation and operation skills
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment
To know more on this position or to schedule an interview, please contact:
Vishwas Jaggi
973-475-7482