7 Coinbase Customer Service Jobs Hiring Near You

Payments Platform is at the front door of Coinbase's financial ecosystem. Our mission is to move old money into crypto and power financial access and payments for the crypto economy globally. As the bridge between the traditional financial world and the crypto economy, we build and operate the fiat on- and off-ramps and payment services that let Coinbase's customer-facing products deliver reliable, seamless payment processing and connect customer fiat funds into crypto.

We're seeking a deep technical leader to define the engineering vision for Payments, shape architectural cohesion across our global payment rails and funds-flow systems, drive platform-level reliability and cost efficiency, and lead the next evolution of how fiat moves into and out of Coinbase.

What you'll be doing (ie. job duties):

• Define and drive the multiquarter technical strategy for Payments, spanning rails, orchestration, and transfers, to support new products, geos, and significant growth in payment volume.
• Architect and evolve the core Payments platform (rails integrations, routing, and funds-flow services) for high availability, low latency, and cost efficiency at global scale.
• Lead endtoend design and rollout of large, crossteam initiatives (e.g., new global rails, decomp/migrations, resiliency programs), breaking high ambiguity into clear milestones and measurable outcomes.
• Set and enforce technical standards for financial correctness across Payments, including idempotency, reconciliation, failuremode handling, and auditability for all moneymovement paths.
• Partner closely with FinHub, Payments Risk, Regulatory Platform, and Product to design cohesive architectures that balance customer experience, risk controls, compliance, and unit economics.
• Provide deep technical mentorship to senior/staff engineers across Payments pods, upleveling system design quality, review rigor, and longterm maintainability.
• Use data and observability signals (e.g., success rates, latency, cost, incident patterns) to identify structural platform gaps and lead systematic reliability and efficiency improvements.
• Represent Payments in executive and crossorg forums, clearly communicating tradeoffs, aligning stakeholders on strategy, and securing buyin for highimpact technical bets.

What we look for in you (ie. job requirements): 

• 10+ years building and operating largescale distributed systems in production.
• Deep moneymovement architecture experience (PSPs, ISO 20022, routing, doubleentry, highvolume payment systems)
• Deep expertise in backend programming (e.g., Python, Go, Java) and cloudnative architecture.
• Proven track record designing highly available, highperformance systems.
• Ability to anticipate scaling bottlenecks before they occur and take decisive, proactive measures.
• Experience leading crossfunctional technical initiatives and mentoring senior engineers.
• Commitment to technical excellence, sharing best practices, and fostering a strong engineering culture.
• Ability to distill complex technical concepts into clear and actionable solutions.

Nice to haves:

• Experience designing and operating ledgering or trading systems at large scale.
• Strong financial acumen with experience handling accounting data and financial transactions with high precision and reliability.
• Experience collaborating closely with finance and accounting teams.

Job ID: P77633