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IT Applications Manager

Kitchen Food Company Pty Ltd, Hopkinsville, Kentucky, United States

About this position

Kitchen Food Company is a leading manufacturer of high-quality food products, serving customers across the country. We pride ourselves on our commitment to excellence, innovation, and sustainable practices. Join our team and be part of our continued success.

About the role

• Support and assist with the ongoing NetSuite ERP implementation, working closely with Project Leads, Finance, Operations, and Procurement teams. Provide regular updates and progress reports as required.
• Serve as the primary day-to-day administrator for Netsuite and support contact for all site technology systems and applications, ensuring continuity of operations across the facility.
• Understand business needs and assess whether current systems and configurations are meeting operational requirements; identify and recommend improvements.
• Evaluate new software applications that may benefit business operations, ensuring compatibility with the existing technology landscape.
• Own the planning and ongoing management of all business-critical applications, maintaining operational efficiency across all platforms.

What you'll do NetSuite ERP

• Own the successful delivery of ERP implementation activities across relevant NetSuite modules, including configuration, testing, data migration, and user acceptance testing.
• Ensure the health and performance of all active NetSuite modules — Finance, Inventory, WMS, Equipment Maintenance, Manufacturing (Work Orders), Blend Formula, Blend Batch Manufacturing, Fixed Asset Management, and Zone Capture — with full responsibility for user support and issue resolution.
• Maintain the integrity and effectiveness of NetSuite workflows, saved searches, reports, and dashboards, ensuring they consistently meet the operational and reporting needs of the business.
• Takes direct responsibility for EDI operations, including proactive monitoring and timely resolution of transaction errors and trading partner integration issues.
• Serves as the primary liaison between the NetSuite systems lead, module vendors, and internal stakeholders — ensuring issues are escalated appropriately and expectations are managed at all times.
• Keeps system configurations aligned with evolving business processes, proactively identifying gaps and driving improvements as the organisation grows and changes.

Business Applications

• Administer and support Rippling HR/Time & Attendance.
• Manage Microsoft 365 applications including SharePoint, Teams, and associated productivity tools; maintain licensing, access controls, and configuration.
• Ensure all business applications are kept current with updates, patches, and vendor-recommended best practices.
• Oversee software upgrades and installations, coordinating with vendors and internal stakeholders to minimize operational disruption.

Site Infrastructure & Systems

• Monitor and maintain site IT infrastructure including network equipment, VoIP phone systems, internal paging and notification systems, Access Control, and CCTV.
• Monitor network performance and reliability; proactively identify and resolve issues affecting site operations.
• Provide recommendations on upgrades, replacements, or new investments based on financial and operational considerations.
• Ensure all site systems are operating securely and in accordance with applicable policies and regulatory requirements.

Project & Stakeholder Management

• Coordinate with internal stakeholders and external vendors to ensure technology projects are delivered on time and within budget.
• Promptly escalates issues that may affect project timelines or site operations to relevant leadership.
• Determine requirements and design solutions in consultation with stakeholders and end users.
• Identify continuous improvement opportunities and ensure appropriate development and change management controls are in place.

Training & Documentation

• Liaise with our local IT Partner for infrastructure maintenance, and co-ordinate IT requirements for employees.
• Train site staff on the correct use of all systems and applications, ensuring appropriate onboarding for new starters.
• Create and maintain procedural guidelines and documentation for all systems and applications.

Qualifications

• Experience with Rippling HR/payroll or comparable HR/T&A platforms.
• Exposure to food manufacturing or FMCG operational environments.
• Familiarity with NetSuite WMS, Manufacturing, Maintenance Management, Blend, and overall NetSuite ERP.
• Passion for food, manufacturing, and operational excellence.

Workplace Compliance and Safety Responsibilities

• Compliance with workplace policies and procedures for risk identification, risk assessment, and risk control.
• Active participation in activities associated with the management of workplace health and safety.
• Identification and reporting of health and safety risks, accidents, incidents, injuries, and property damage at the workplace.
• Correct utilization of appropriate personal protective equipment.