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32 Clarkmhc Jobs Hiring Near You

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National Account Sales Manager

Flower Mound, TX

$89K - $114K/yr

The National Account Sales Manager is a key member of the CLARK sales organization and plays a critical role in achieving sales order volume through the CLARK national accounts channel. This position ...

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Materials Planning Manager

Lexington, KY · On-site

The Materials Planning Manager position will be responsible for managing the production materials functions that supports production. Will be supervising the material handlers and material planners ...

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The Design Engineer will be responsible to perform engineering functions as required to design and/or redesign products in accordance with quality, production, and customer standards. Essential ...

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Parts Marketing Analyst

Flower Mound, TX

The Aftermarket Parts Marketing Analyst will primarily focus on identifying and developing sales and marketing opportunities to maximize aftermarket parts sales and margins for CLARK over the ...

clarkmhc

Design Engineer II

Lexington, KY

Design Engineer The Design Engineer II will be part of a project team to oversee the design and development of new product or the redesign of current product. The position will perform engineering ...

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Design Engineer The Design Engineer will be part of a project team to oversee the design and development of new product or the redesign of current product. The position will perform engineering ...

clarkmhc

Product Specialist (Forklift OEM)

Dallas, TX · On-site

The Product Specialist is a position that is focused on providing product application recommendations and technical assistance to dealers to support their sales efforts. This includes responding to ...

clarkmhc

Intern Purchasing

Lexington, KY

$18 - $24/hr

The Purchasing Internship position provides a unique opportunity for the intern to gain exposure to a Purchasing/Supply chain team, with responsibilities of assisting in a variety of functional areas ...

clarkmhc

Materials Planning Manager

Lexington, KY · On-site

The Materials Planning Manager position will be responsible for managing the production materials functions that supports production. Will be supervising the material handlers and material planners ...

clarkmhc

Product Configurator

Lexington, KY · On-site

POSITION OBJECTIVE/SUMMARY: The Product Configurator performs all configuration related tasks associated with building and maintaining product configurator models in the company Baan ERP and ...

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Product Configurator

Lexington, KY

POSITION OBJECTIVE/SUMMARY: The Product Configurator performs all configuration related tasks associated with building and maintaining product configurator models in the company Baan ERP and ...

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Supplier Quality Engineer

Lexington, KY · On-site

The Supplier Quality Engineer will participate in the Quality activities for identifying and developing the Supply Base for new product development and current production components. Manage and/or ...

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$16 - $19/hr

The Forklift Assembler will perform a variety of operations and subassembly as needed to complete the manufacturing of forklifts and material handling products that conform to quality specifications ...

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Customer Service Representative (Aftermarket Parts)

clarkmhc

Flower Mound, TX • On-site

$14.75 - $20/hr

Other

Posted 27 days ago

Job description

The Customer Service Rep (CSR) is the key manager of CLARK’s Aftermarket Parts business relationships with the dealers. The CSR Manages all customer inquiries coming in from dealers and customers, regarding accounts, products, price, and services offered by CLARK Material Handling Company. The position provides professional aftermarket parts support to dealers by identifying and quoting the required items, obtaining orders for those items and processing the orders through our systems. 

 

Brief Description of Duties:

  • The CSR will be the point of contact for our dealers and customers to resolve parts ordering issues. Must be able to build & maintain positive and professional relationships with dealers.
  • The CSR is responsible to process on the average of 80-100 dealer inquiries via phone calls, tickets and emails each day.
  • Correctly identify and provide accurate replacement part information on inquiries
  • Maintain availability to answer a high volume of incoming dealer calls. Must attain group target of 100% calls answered within 10 seconds. 
  • Provide satisfactory inquiry support to the respective regional dealers in the areas of parts availability, pricing, order entry, and order status.
  • Initiate and follow up on requested expedite requests from dealers
  • Provide basic technical support to the dealers
  • Maintain internal group and departmental support for training and marketing efforts.
  • Proactively market and sell parts by contacting customers by telephone, fax or email and maintaining a   log of those activities.
  • Coordinate with other departments to insure the successful fulfillment of the customer’s orders and requests. 
  • Maintain an inquiry database in access of all incoming and outbound calls.

 

Basic Qualifications:

  • High School Diploma  with 2-4 years Customer Service experience or related experience in the forklift or construction equipment industry
  • Must have a working knowledge of the equipment in the material handling or heavy equipment industry, with a background in support services
  • Basic knowledge of forklift operations and or possess a high degree of mechanical aptitude
  • Must possess knowledge and experience reading and interpreting parts books, drawing,  and manuals
  • Ability to communicate effectively with others internally and externally at various levels of the organization through clear, concise writing, telephone usage and presentation skills
  • Ability to handle volume and mix of assignments on a daily basis
  • Good computer skills with proficiency in ERP/BaaN, Parts Pro, Salesforce, Microsoft office, Access, PRMS, JDE & Web Ordering.
  • Must be able to sit for long periods of time, and spend a large portion of the work shift entering or retrieving data within our computer systems, responding to calls, tickets & email and maintaining good notes on activities.  
  • Requires excellent communication skills both verbal and written
  • Efficient & accurate  10-key calculator skills and typing
  • Good interpersonal skills and be an analytical problem solver
  • Must be able to work a flexible work schedule
  • Must be authorized to work in the US indefinitely without any sponsorship 

 

Physical/Environmental Conditions:

This position is located in a fast paced and crowded office environment.  Constantly deals with people, much of the time via telephone, video conferencing and computer.  Most of work is performed at a desk, but must walk to the Technical area or other departments to research technical inquiries, and works with elevated microfiche equipment, all in a crowded area. 

 

Disclaimer:

This position description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job; it is intended to be an accurate reflection of those principal job elements essential to the job. Incumbents may be required to perform other duties as assigned or as required by the needs of the business. CLARK Material Handling Company retains the discretion to change or add to the duties of the position at any time.

 

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