citecht

Job Summary:
We are looking for an experienced Mac Support Specialist / Mac Administrator to join our team in Sunnyvale, CA. The ideal candidate will have strong expertise in macOS administration, end-user computing support, desktop troubleshooting, and IT asset management.

Key Responsibilities:

• Provide end-user support for macOS systems and related applications
• Install, configure, troubleshoot, and maintain Mac devices
• Handle desktop support including upgrades, issue resolution, and hardware/software setup
• Manage user accounts, permissions, and device policies
• Oversee IT asset management including procurement, tagging, tracking, and lifecycle management
• Maintain accurate inventory records for all IT assets
• Support onboarding and offboarding processes (device setup, recovery, access provisioning)
• Troubleshoot hardware, software, and network-related issues
• Collaborate with IT teams to ensure security, compliance, and system performance
• Participate in after-hours/on-call support as needed

Required Skills:

• 6+ years of experience in Mac Administration / macOS environment
• Strong hands-on experience in EUC / Desktop Support
• Experience with device management tools such as JAMF, Intune, or other MDM solutions
• Knowledge of asset and inventory management systems
• Familiarity with Active Directory / Azure AD
• Basic networking knowledge
• Strong troubleshooting and problem-solving skills
• Excellent communication and end-user support experience