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Title: Program Coordinator, Electric Choice

Responsibilities

Electric Choice Program Administration

• Administer Ohio's Electric Choice program by providing exceptional support to Competitive Retail Electric Service (CRES) providers and mutual customers
• Establish appropriate service levels and take responsibility for meeting or exceeding those expectations
• Manage activities that affect the Company's support model for CRES providers, customer interactions, and program execution

Regulatory Compliance & External Coordination

• Review and ensure compliance with applicable rules, regulations, tariffs, Ohio Administrative Code requirements, PUCO Orders, and related obligations
• Represent AES Ohio in State of Ohio working groups that affect Electric Choice policy, operating standards, and market practices
• Provide complete, accurate, and timely information in response to audit requests and reporting requirements, including PUCO, FERC, AES, and other applicable requests

Business Process, Digital Transformation & Systems Support

• Manage projects related to regulatory compliance and digital transformation of business processes
• Support and recommend improvements to AES Ohio's supplier website (CRES web portal) and Electronic Data Interchange (EDI) activity
• Develop and maintain procedures and controls related to Electric Choice and PJM market settlements

Stakeholder Collaboration & Team Guidance

• Work closely with Regulatory, Technical Support, Backoffice, Customer Service representatives, and other business partners as needed to support Electric Choice operations
• Develop benchmarking relationships with industry peers to identify leading practices and opportunities for improvement
• Provide guidance to Energy Services Analysts through coaching, development, feedback, and day-to-day support

Education / Experience (Required)

• Four-year college degree or equivalent relevant experience; high school or vocational education required at minimum
• Three to five years of relevant experience supporting utility operations, customer billing, regulatory compliance, Electric Choice, supplier coordination, or related business processes
• Strong leadership, organizational, planning, and follow-through skills
• Professional written and verbal communication skills with the ability to coordinate across internal and external stakeholders
• Proficiency with Microsoft Office tools and ability to prepare clear documentation, reports, procedures, and status updates
• Familiarity with SQL or data-query concepts helpful for reporting, analysis, and process improvement activities

Preferred Skills and Experience

• Familiarity with AES Ohio's customer billing system (SAP), EDI guidelines, Ohio Administrative Code, PUCO Orders, and AES Ohio tariffs
• Understanding of the Electric Choice program and deregulation in the State of Ohio
• Exposure to PJM energy and capacity markets and the Company's responsibilities related to market settlements
• Experience supporting supplier portals, CRES provider interactions, regulatory reporting, audit responses, or digital transformation initiatives

Success Metrics

• Electric Choice activities are executed accurately, consistently, and in line with service-level expectations
• CRES providers, mutual customers, and internal stakeholders receive timely, complete, and professional support
• Accurate information and effective controls support regulatory, audit, and reporting requirements
• Business processes, supplier website capabilities, EDI activity, and related procedures are continuously improved
• Energy Services Analysts receive effective guidance, coaching, development, and feedback to support team performance and program outcomes

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.