Manager, Customer Service
Dover, DE · On-site
Manager, Customer Service (Regulated Operations) Location: Hybrid within commutable distance to ... Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse ...
49 Chesapeake Customer Service Jobs Hiring Near You
Manager, Customer Service
Dover, DE · On-site
Manager, Customer Service (Regulated Operations) Location: Hybrid within commutable distance to ... Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse ...
Customer Service Rep I Propane
Dunn, NC · On-site
$13.75 - $18.75/hr
Position: Propane Customer Service Representative Location: Dunn, NC What makes us great: At the ... Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse ...
Customer Service Rep I Propane
Dunn, NC · On-site
$13.75 - $18.75/hr
Position: Propane Customer Service Representative Location: Dunn, NC What makes us great: At the ... Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse ...
Customer Billing Rep II
Dover, DE · On-site
$19.11 - $31.85/hr
Hybrid within our service territory states DE, MD, VA, PA, FL, OH, or NC Responsible for exhibiting Chesapeake Utilities Corporation's Mission, Vision and Values, regarding external customers ...
Customer Billing Rep II
Dover, DE · On-site
$19.11 - $31.85/hr
Hybrid within our service territory states DE, MD, VA, PA, FL, OH, or NC Responsible for exhibiting Chesapeake Utilities Corporation's Mission, Vision and Values, regarding external customers ...
Customer Billing Representative I
Dover, DE · On-site
$17.67 - $29.45/hr
Customer Billing Representative I Location: Hybrid within our service territory states DE, MD, VA ... Chesapeake Utilities or Public Service Commission (PSC) regulations. * Demonstrate analytical ...
New
Customer Billing Representative I
Dover, DE · On-site
$17.67 - $29.45/hr
Customer Billing Representative I Location: Hybrid within our service territory states DE, MD, VA ... Chesapeake Utilities or Public Service Commission (PSC) regulations. * Demonstrate analytical ...
New
At Chesapeake Home Services , we believe skilled plumbing professionals deserve to work for a ... Communicate professionally with customers and teammates * Maintain accurate job documentation using ...
Quick apply
At Chesapeake Home Services , we believe skilled plumbing professionals deserve to work for a ... Communicate professionally with customers and teammates * Maintain accurate job documentation using ...
The Chesapeake, a LifeSpire of Virginia Community - Newport News, VA Position Summary The ... Promote exceptional customer service while fostering a positive and respectful work environment.
The Chesapeake, a LifeSpire of Virginia Community - Newport News, VA Position Summary The ... Promote exceptional customer service while fostering a positive and respectful work environment.
Residential HVAC Sales Consultant
Frankford, DE · On-site
$120K - $150K/yr
Some evenings and weekends based on customer availability * Local travel within our service area * Full-time Why Chesapeake Home Services? We're more than another HVAC company--we're building a team ...
Quick apply
Residential HVAC Sales Consultant
Frankford, DE · On-site
$120K - $150K/yr
Some evenings and weekends based on customer availability * Local travel within our service area * Full-time Why Chesapeake Home Services? We're more than another HVAC company--we're building a team ...
Residential HVAC Sales Consultant
Frankford, DE · On-site
$120K - $150K/yr
Some evenings and weekends based on customer availability * Local travel within our service area * Full-time Why Chesapeake Home Services? We're more than another HVAC company-we're building a team ...
Residential HVAC Sales Consultant
Frankford, DE · On-site
$120K - $150K/yr
Some evenings and weekends based on customer availability * Local travel within our service area * Full-time Why Chesapeake Home Services? We're more than another HVAC company-we're building a team ...
Residential HVAC Installer
$28 - $32/hr
At Chesapeake Home Services , we're different by design. We're a privately held, locally owned ... No commission-only pay - We don't expect our installers to sell customers products they don't need.
Quick apply
Residential HVAC Installer
$28 - $32/hr
At Chesapeake Home Services , we're different by design. We're a privately held, locally owned ... No commission-only pay - We don't expect our installers to sell customers products they don't need.
Plumbing Supervisor
Frankford, DE · On-site
Description: Chesapeake Plumbing & Heating, Inc., an award-winning company recognized as a Top ... service * Proactive customer relations, including mitigating damages and resolving customer ...
Quick apply
Plumbing Supervisor
Frankford, DE · On-site
Description: Chesapeake Plumbing & Heating, Inc., an award-winning company recognized as a Top ... service * Proactive customer relations, including mitigating damages and resolving customer ...
Chesapeake Home Services, LLC is expanding into a new plumbing service territory and is looking for ... Deliver high-quality customer service * Use digital tools for scheduling and job tracking ...
Quick apply
Chesapeake Home Services, LLC is expanding into a new plumbing service territory and is looking for ... Deliver high-quality customer service * Use digital tools for scheduling and job tracking ...
Chesapeake Fire Systems, LLC., an award-winning company recognized as a National Top Workplace ... Install & service commercial fire suppression systems * Adhere to company safety policy and ...
Quick apply
Chesapeake Fire Systems, LLC., an award-winning company recognized as a National Top Workplace ... Install & service commercial fire suppression systems * Adhere to company safety policy and ...
Equipment Operator
Frankford, DE · On-site
$19.50 - $26.75/hr
Chesapeake Plumbing & Heating, Inc., an award-winning company recognized as a 2018 Top Workplace ... customer/client service. Must be willing and able to work in a variety of extreme weather ...
Quick apply
Equipment Operator
Frankford, DE · On-site
$19.50 - $26.75/hr
Chesapeake Plumbing & Heating, Inc., an award-winning company recognized as a 2018 Top Workplace ... customer/client service. Must be willing and able to work in a variety of extreme weather ...
Service Technician I
Belle Haven, VA · On-site
Verify customer address and tank serial number. * Disconnect gas service if no arrangements can be ... Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse ...
Service Technician I
Belle Haven, VA · On-site
Verify customer address and tank serial number. * Disconnect gas service if no arrangements can be ... Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse ...
Gas Utility Worker
West Palm Beach, FL · On-site
... customer service, you will find a career with FPU rewarding. Come join our team as a Gas Utility ... Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse ...
Gas Utility Worker
West Palm Beach, FL · On-site
... customer service, you will find a career with FPU rewarding. Come join our team as a Gas Utility ... Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse ...
Service Technician I
Wilmington, NC · On-site
Verify customer address and tank serial number. * Disconnect gas service if no arrangements can be ... Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse ...
Service Technician I
Wilmington, NC · On-site
Verify customer address and tank serial number. * Disconnect gas service if no arrangements can be ... Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse ...
Service Technician I
Shallotte, NC · On-site
Verify customer address and tank serial number. * Disconnect gas service if no arrangements can be ... Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse ...
Service Technician I
Shallotte, NC · On-site
Verify customer address and tank serial number. * Disconnect gas service if no arrangements can be ... Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse ...
Service Technician I
Georgetown, DE · On-site
Verify customer address and tank serial number. * Disconnect gas service if no arrangements can be ... Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse ...
Service Technician I
Georgetown, DE · On-site
Verify customer address and tank serial number. * Disconnect gas service if no arrangements can be ... Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse ...
Service Technician I
Shallotte, NC · On-site
Verify customer address and tank serial number. * Disconnect gas service if no arrangements can be ... Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse ...
Service Technician I
Shallotte, NC · On-site
Verify customer address and tank serial number. * Disconnect gas service if no arrangements can be ... Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse ...
Equipment Operator
$19.50 - $26.75/hr
Chesapeake Plumbing & Heating, Inc., an award-winning company recognized as a 2018 Top Workplace ... customer/client service. Must be willing and able to work in a variety of extreme weather ...
Quick apply
Equipment Operator
$19.50 - $26.75/hr
Chesapeake Plumbing & Heating, Inc., an award-winning company recognized as a 2018 Top Workplace ... customer/client service. Must be willing and able to work in a variety of extreme weather ...
Chesapeake Jobs Information
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Full-time
Medical, Dental, Life, Retirement, PTO
Posted 8 days ago
Job description
Manager, Customer Service (Regulated Operations)
Location: Hybrid within commutable distance to Dover, DE or FL service area locations
(FL locations: West Palm Beach, Port St. Lucie, Fernandina Beach, Spring Hill, Debary, Marianna, Doral, Rockledge)
What makes us great
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.
Your role in our success:
The Manager, Customer Service leads day-to-day customer service operations through a hybrid support model that includes an internal Resolution Team and an external BPO (Business Process Outsourcing) partner responsible for managing the primary customer contact center. This role is accountable for service delivery, customer experience, operational performance, and business continuity across voice and digital support channels, including oversight of the internal Resolution Team, emergency response team, and BPO partner. The Manager focuses on operational execution, people leadership, partner oversight, and
continuous improvement, working closely with internal stakeholders to enhance customer experience and support organizational service objectives. This leader plays an important part in strengthening customer service performance through disciplined processes, data-driven insights, and effective team leadership.
Contact Center BPO (Business Process Outsourcing) refers to the practice of outsourcing customer service and support operations-such as call centers, email support, live chat, and social media engagement-to a third-party provider.
What you'll be working on:
Who you are:
Benefits/what's in it for you?
Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce and a culture that promotes a sense of belonging for all employees. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Location: Hybrid within commutable distance to Dover, DE or FL service area locations
(FL locations: West Palm Beach, Port St. Lucie, Fernandina Beach, Spring Hill, Debary, Marianna, Doral, Rockledge)
What makes us great
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.
Your role in our success:
The Manager, Customer Service leads day-to-day customer service operations through a hybrid support model that includes an internal Resolution Team and an external BPO (Business Process Outsourcing) partner responsible for managing the primary customer contact center. This role is accountable for service delivery, customer experience, operational performance, and business continuity across voice and digital support channels, including oversight of the internal Resolution Team, emergency response team, and BPO partner. The Manager focuses on operational execution, people leadership, partner oversight, and
continuous improvement, working closely with internal stakeholders to enhance customer experience and support organizational service objectives. This leader plays an important part in strengthening customer service performance through disciplined processes, data-driven insights, and effective team leadership.
Contact Center BPO (Business Process Outsourcing) refers to the practice of outsourcing customer service and support operations-such as call centers, email support, live chat, and social media engagement-to a third-party provider.
What you'll be working on:
- Manage day-to-day customer service operations across internal teams and the external BPO partner to
ensure timely, accurate, and consistent service delivery - Establish operational priorities, performance expectations, and service standards aligned with
organizational goals - Lead and develop customer service leaders through coaching, performance management, and employee
engagement - Manages BPO partner relationship, overseeing the primary customer contact center, ensuring consistent
service quality and performance against SLAs/KPIs - Lead the internal Resolution Team to ensure escalated customer inquiries are handled efficiently and
accurately - Responsible for enterprise-wide Emergency Response Team (ERT), including vendor relationship for back
up services to ensure 24/7 response within required service level - Collaborates cross-functionally with Strategy/Systems, Billing, Field Services, IT, and Communications to
improve workflows, streamline processes, and enhance service delivery - Demonstrated experience with utility operations in regulated service environments
- Strong people leadership skills with demonstrated ability to manage frontline leaders and teams
- Effective communication skills (written and verbal) with customers, vendors, and internal stakeholders with
a focus on building relationships - Ability to analyze data, identify trends, and translate insights into operational improvements
- Excellent computer skills including Microsoft Office Suite & SAP. Working knowledge of IVR/phone systems, such as Five9, and contact center support systems/technologies
- Ability and willingness to travel to various locations and work extended/non-standard hours as needed, support during storm/emergency required
- Ability to foster a culture of accountability, ownership, empowerment, and continuous improvement within both internal and external service teams
Who you are:
- Associate's degree (Bachelor's degree preferred) in Business, Communications, Operations Management, or a related field (Energy Industry preferred) In lieu of an associate's degree, candidates must possess a minimum of four (4)
years of relevant progressive professional experience in Customer Service or Contact Center Operations, including demonstrated people leadership experience - Minimum six (6) years of progressive experience in Customer Service or Contact Center Operations, including experience leading frontline employees, teams, or supervisors (BPO experience preferred)
Benefits/what's in it for you?
- Competitive base salary
- Fantastic opportunities for career growth
- Cooperative, supportive and empowered team atmosphere
- Annual bonus and salary increase opportunities
- Monthly recognition events
- Endless wellness initiatives and community events
- Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
- Paid time off, holidays and a separate bank of sick time!
Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce and a culture that promotes a sense of belonging for all employees. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.