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Job Summary

As Manager, HR Consulting at Justworks, you will lead a team of Senior HR Consultants, act as a strategic thought partner, and operate as an HR subject matter expert across the organization to inform product and large‑scale initiatives.

Key Responsibilities

• Lead a team of Senior HR Consultants, providing coaching, constructive feedback, and regular 1:1s and team meetings.
• Prioritize quality assurance in customer interactions and conduct annual performance reviews.
• Expand the HR Consulting function by hiring, onboarding, and engaging top talent.
• Drive and shape service excellence standards for the Dedicated HR Consulting program.
• Communicate directly with customers in escalated cases or situations requiring a senior perspective.
• Oversee team projects, including customer compliance newsletters, learning opportunities (webinars), and HR‑related content, tools, and experiences.
• Partner with Legal, Product, and Revenue teams on upcoming employment legislation and HR trends, assessing impact on Justworks customers.
• Support and guide the team’s work on optimizing efficiencies across the function, including AI tool integration.
• Display a high level of professionalism, compassion, and ownership when working with the team and with customers.
• Work with internal teams to improve processes with a focus on enhancing the customer experience.
• Perform other related duties as assigned.

Success Profile

• Culture and change champion, balancing stability and progress while fostering excitement in the workplace.
• Accountable, committed, and accepting ownership of decisions, actions, and behavior.
• Curious, with an innate desire to learn, grow, and understand.
• Plans and aligns by breaking down objectives into initiatives, milestones, and schedules.
• Manages complexity by making sense of large, contradictory information to solve problems with little direction.

Qualifications

• Minimum 8 years of experience as an HR Generalist, HR Business Partner, HR Manager, or Employee Relations Manager.
• Experience handling compliance across multiple U.S. states.
• At least one HR certification (PHR, SPHR, SHRM‑CP, or SHRM‑SCP); if not certified, must obtain certification within the first six months of employment (financial support provided).
• Previous people‑management experience preferred.
• Experience in tech, consulting, SaaS, and/or PEO environments a plus.
• Global HR experience a plus.

Compensation

Base wage range for the New York City office: $155,500.00 – $171,050.00 per year. Actual compensation is based on multiple factors unique to each candidate, including skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on cost of labor in that location.

Diversity & Inclusion

Justworks is an equal‑opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. We are committed to providing necessary support to candidates with disabilities and reasonable accommodations for religious beliefs and other covered reasons consistent with applicable federal, state, and local laws. If you require a reasonable accommodation, please reach out to accommodations@justworks.com.