cen.ai

Association Banking Lockbox Specialist I

The Association Banking Lockbox Specialist I processes lockbox payments, ACH requests, coupon order requests, and various other lockbox requests. This position resolves and works with management with lockbox payment processing, document scanning, and document committing problems.

Essential duties and responsibilities include:

• Perform lockbox payment processing functions, including opening mail and preparing lockbox payments prior to processing.
• Assist staff with questions, provide training, document scanning, and document committing.
• Resolve and/or work with supervisor with any problems pertaining to lockbox payment processing, document scanning, and document committing.
• Perform Payment Remittance functions to provide customers with daily lockbox payment activity.
• Process ACH customer requests, ACH payment files, ACH returns and ACH NOCs.
• Process Coupon Document Order Requests, including reviewing Excel and data files for importing and printing.
• Process and verify various customer lockbox requests and maintain data in bank’s core processing systems.
• Assist customer calls and support customer with requests, questions, problems, and eCLASS processes and functionality.
• Follow written and verbal department procedures. Alert department supervisor of any written procedure changes for updates.
• Perform functions or assist with special projects as assigned by supervisor.
• The ability to work in a constant state of alertness and in a safe manner.
• Completes required BSA/AML training and other compliance training as assigned.
• Perform any other related duties as required or assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and experience: High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.

Communication skills: Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

Mathematical skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.

Critical thinking skills: Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

Software skills required: Advanced: 10-Key, Alphanumeric Data Entry, Word Processing/Typing. Intermediate: Spreadsheet. Basic: Accounting, Contact Management, Database.

Working conditions: Disagreeable working conditions. Exposed to several of the elements in degree 2, which are present continuously enough to make the conditions disagreeable. May involve heavy travel and/or work is in the evening during the night hours.

Environmental conditions: The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical activities: The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is continuously required to use hands to finger, handle, or feel, reach with hands and arms; regularly required to sit, talk or hear; frequently required to stand, walk; and occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Additional information: Employee must be flexible in scheduled hours, some overtime may be required.