CCI Systems

Field Project Manager — Charlotte, NC

Company Profile 

Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. Come join our growing company, where we are deeply committed to employee development and fostering an internal promotional structure that rewards dedication and growth. We prioritize investing in our team members, offering clear pathways for advancement from entry-level roles to management positions through comprehensive training and mentorship programs.

About the Role

Diakon Logistics is looking for a Field Project Manager to provide oversight of large scale, multi-family project work and serve as the liaison between the builder, our onsite crew, and/or client for appliance installation projects. This role is built for someone who knows large scale, multi-family builder/project business, communicates well with everyone from builder foreman/supervisor to clients.  The Field Project Manager will bring direction and accountability to crews on site.  You'll travel to multi-family job sites across the Eastern U.S., inspecting installs, meeting with jobsite installation crews, and keeping clients informed throughout the lifecycle of the project.

Responsibilities

• Coordinate movement across the life cycle of the project from pre-site walkthroughs, receiving product, offloading product, spread/uncrating product, installations, trash removal, deluxing product, and post-site punch lists
• Inspect appliance installs on site and speak directly with builder foreman/supervisor when issues come up
• Deliver weekly project reports to clients
• Speak weekly with jobsite installation crews to review ongoing and upcoming projects
• Report any product or site and/or installation concerns in real time
• Document installs in an application that generates client-facing reports
• Help track and inventory parts
• Coach on-site crews - install techniques, communication with site management, documentation, and organization
• Help recruit new job site installation crews and assess their readiness for job site placement
• Identify and help develop new client relationships
• Travel up to 75%

What We're Looking For

• Strong verbal and written communication skills - comfortable coordinating across jobsite installation crews, site teams, clients, and internal staff
• Disciplined documentation habits and comfort with applications that generate client-facing reports
• A natural mentor who can coach others on-site
• Willingness to travel up to 3 weeks per month across the Eastern U.S.
• Lives in Charlotte, NC, metro area within local commuting distance to Charlotte Douglas International Airport

Preferred

• Experience as an appliance installer, with the technical knowledge to inspect work and speak confidently to any issues found
• Bilingual (Spanish)

Salary Range: $60,000-$65,000 / DOE

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match, and paid vacations and holidays to full-time employees.