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Job Summary:

Reporting to the Manager, Implementation Projects, the Senior Project Coordinator provides project coordination and support to the Project Management team.
This position partners closely with a Project Manager, Solutions Consultant or Manager to support enterprise projects through the full lifecycle, ensuring project artifacts, communications, and follow-through meet CaterTrax standards for accuracy, timeliness, and quality.
This is a hybrid position located in Rochester, NY, and will require working on site on a weekly basis.

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support project(s) lifecycle from Requirements Gathering / Solution Design through Implementation and Project Close.

• Coordinates internal resources and third parties/vendors for the successful execution of project implementation.

• Gather data as project work is executed and create, maintain, and organize comprehensive project documentation.

• Track project timelines, milestones, and action items; proactively flag risks, gaps, or roadblocks.

• Prepare and distribute project communications, meeting agendas, and summaries as directed.

• Schedule and coordinate internal and client-facing meetings (as requested).

• Support user acceptance activities by coordinating logistics, documentation, and follow-ups.

• Works with individuals internal and external to the organization, including executive stakeholders and departmental vice presidents to ensure partner/client satisfaction with project deliverables.

• Assist with post-launch activities, including feedback collection and documentation closeout.

• Ensure project artifacts are accurate, complete, and stored according to team standards.

• Follow established project management templates, tools, and workflows.

• Performs other duties as assigned.

QUALIFICATIONS AND EXPERIENCE INCLUDES:

EDUCATION

Bachelor's degree in business administration, project management, or a related field (or equivalent experience).

CERTIFICATION

Active CAPM certification is required at time of hire.

EXPERIENCE

• Minimum 3-5 years of experience in project coordination or project management support.

• Experience supporting SaaS or technology implementations preferred.

• Experience working within structured project management methodologies preferred.

• Agile/Scrum certification or demonstrated Agile experience

SKILLS AND COMPETENCY REQUIREMENTS

• Exceptional attention to detail with a demonstrated ability to produce highly accurate work.

• Quick learner who can rapidly understand project context, tools, and processes.

• Strong organizational and multitasking skills in a fast-paced, deadline-driven environment.

• Solid analytical and problem-solving capabilities.

• Ability to work independently while taking direction from a Project Manager.

• Strong written and verbal communication skills with internal teams and clients.

• Ability to identify and drive continuous improvement or process improvements

COMPUTER SKILLS

• AI Knowledge and experience with AI Tooling to support project management, automating workflows and prompt engineering.

• Advanced Microsoft Excel skills, including formulas, VLOOKUP/XLOOKUP, data validation, and pivot tables.

• Intermediate knowledge of project management tools such as Microsoft Project or Smartsheet.

• Proficient Outlook skills (email, calendaring, meeting coordination, task management).

• Proficient Microsoft Word skills for professional documentation.

• Comfort working across multiple internal systems and tools.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit; use hands to operate a computer, copier, fax or other office equipment. The employee must occasionally lift and/or move up to 15 pounds.

WORK ENVIRONMENT

While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

Compensation

Hourly pay range - $26 to $28.85

TRAVEL

N/A

BE AN AMBASSADOR OF HOSPITALITY:

Each member of the CaterTrax Family is expected to consistently demonstrate the CaterTrax Core Values in their daily work and interactions.

The CaterTrax Core Values

• We Demonstrate Hospitality

• We Build Positive Teams

• We Value Honest and Respectful Communication

• We Pursue Growth and Learning

• We Act with Integrity

• We Demonstrate Humility and Empathy

Worker Type:

Regular

Number of Openings Available:

1

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