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Position Overview

The Director of Operations and Process Management is responsible for advancing Catamount's operations by developing, maintaining, and driving adoption of companywide operational playbooks and Standard Operating Procedures (SOPs). This role ensures that Catamount's practices are clear, consistent, and aligned with the company's Absolutes while supporting effective execution across business units.

Working closely with the Chief Operating Officer and operational leaders, this role captures best practices from across the company and translates them into practical guidance for project teams. The Director of Operations and Process Management helps ensure that how Catamount builds projects, manages risk, and develops teams is clearly defined, consistently communicated, and supported through operational systems and training.

Role & Responsibilities

• Operational Playbooks and One Company Alignment
  • Lead the development, documentation, and continuous improvement of Catamount's operational playbooks and Standard Operating Procedures to support consistent project execution across the company.
  • Ensure operational playbooks reflect Catamount's Absolutes and clearly define expectations for how projects are delivered across business units.
  • Facilitate collaboration among operational leaders to capture best practices, share lessons learned, and strengthen alignment around key operational practices.
• Operational Reporting and Performance Visibility
  • Support the COO in developing consistent operational reporting that provides visibility into project performance, operational trends, and areas of risk across the company.
  • Partner with operational leaders and technology teams to ensure operational metrics and reporting align with Catamount's playbooks, expectations, and operational systems.
  • Identify patterns across projects that may indicate process gaps, training needs, or opportunities to strengthen operational practices.
• Operational Risk and Issue Review
  • Support the COO in facilitating structured discussions related to operational risk, project challenges, and lessons learned across the company.
  • Capture recurring operational risks or patterns across projects and translate those insights into improvements in playbooks, processes, or training.
  • Partner with operational leaders to ensure lessons learned from projects are shared and incorporated into Catamount's operational guidance.
• Operational Systems Integration
  • Partner with technology leaders and system administrators to ensure operational systems support Catamount's playbooks and SOPs.
  • Help translate operational workflows into effective use of platforms such as Procore, scheduling tools, and other operational technology.
  • Ensure system configuration and operational processes remain aligned as systems evolve.
  • Identify opportunities where technology can improve operational visibility, consistency, and efficiency.
  • Support the rollout of new operational systems by ensuring they align with existing operational standards and practices.
• Training and Adoption
  • Develop tools and resources that help project teams apply operational playbooks in their day-to-day work.
  • Partner with the People Team and operational leaders to integrate operational training into leadership and role-based development programs.
  • Support communication and training efforts that ensure leaders understand and apply operational standards.
  • Monitor adoption and identify areas where additional clarity or training is needed.

Skills & Qualifications:

• Bachelor's Degree in a relevant field (e.g., Construction Management, engineering)
• 10 or more years of experience in commercial construction operations, project  management, or operational leadership
• Strong understanding of construction project delivery and operational best practices
• Experience developing or improving operational processes, playbooks, or systems
• Ability to translate operational knowledge into clear and practical documentation and guidance
• Experience working with construction technology platforms such as Procore or similar operational systems
• Strong collaboration and facilitation skills with senior operational leaders
• Excellent written and verbal communication skills
• High attention to detail and strong organizational discipline