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Be the First Impression of CarShop
Are you friendly, organized, and passionate about creating an exceptional customer experience?
CarShop is seeking a welcoming and customer-focused full Time Receptionist to be the first point of contact for our customers, both in person and over the phone. Known internally as our Director of 1st Impressions, this role is all about creating a positive and professional experience from the moment a customer connects with CarShop.
If you thrive in a fast-paced environment, enjoy working with people, and take pride in making every customer feel like a priority, we'd love to meet you.
Pay: $16.00 - $18.00 per hour
Why Work for CarShop?
At CarShop, we're committed to delivering an exceptional customer experience and that starts with our people. As part of Penske Automotive Group, a Fortune 500 company, we offer a supportive culture where employees are valued, respected, and given opportunities to grow and succeed.
CarShop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years, reflecting our commitment to creating an exceptional employee experience.
What You'll Do
As a Receptionist, you'll play an important role in creating a welcoming and helpful atmosphere for every customer who visits or contacts CarShop.
Responsibilities include:

• Greet customers and create a welcoming, professional first impression
• Answer incoming phone calls and connect customers with the appropriate department or team member
• Identify customer needs and help direct them to the appropriate resources
• Cash out retail service customers accurately and efficiently
• Provide clerical and administrative support to departments throughout the dealership
• Balance customer-facing responsibilities, incoming phone calls, and administrative tasks
• Communicate effectively with Sales, Service, and other dealership departments
• Help maintain an organized and professional front desk and customer area
• Deliver exceptional customer service and make every customer feel like a priority
• Support additional dealership needs as assigned

What We're Looking For

• Excellent customer service and interpersonal skills
• Friendly, professional, and welcoming personality
• Strong communication skills, both in person and over the phone
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong time-management and organizational skills
• Ability to remain professional and composed under pressure
• Quick learner with strong problem-solving abilities
• Team-oriented with a willingness to support others
• Positive, open-minded, and "can-do" attitude
• High level of integrity and professionalism
• Comfortable using computers and learning new systems
• Valid driver's license with a satisfactory driving record
• Ability to pass pre-employment screening, including background and drug testing

Ready to Make a Great First Impression?
If you enjoy helping people and want to be part of a team where the customer experience matters, we'd love to hear from you.
Apply today and become the first impression of CarShop!
CarShop is an Equal Opportunity Employer.
Competencies

• Exceptional customer service skills
• Ability to clearly answer the phone and use the intercom
• Strong organization skills and ability to multi-task
• Ability to remain positive and professional in stressful situations
• Ability to read and comprehend instructions and information
• Ability to listen to customer and determine how to assist them
• Proficient with Microsoft applications
• Time Management skills and ability to prioritize
• Excellent communication skills and works well in a team environment
• Fast and accurate data entry skills
• Ability to handle multiple calls at one time
• Maintain professional appearance at all times

Supervisory Responsibility
N/A
Work Environment/ Physical Demands
Will primarily work in a retail automotive sales showroom. Will work with a computer, telephone and other office equipment as appropriate. May be asked to drive cars on occasion.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds
This position will require the employee to alternate sitting, standing, and walking throughout the shift
This position requires the ability to push, pull, stoop, kneel, reach, grasp
This position involves repetitive motion--primarily typing
This position requires the ability to talk and hear
Position Type/Expected Hours of Work
Store Business Hours with ability to work nights, weekends, and holidays as required
Required Education and Experience
High school diploma or equivalent.
Preferred Education and Experience
High School diploma or equivalent and one or more years experience answering calls in a high-volume setting
Additional Eligibility Qualifications (Certification/Licenses/Registrations)
Valid Driver's License