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60 Carfax Customer Service Jobs Hiring Near You

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

CARFAX is looking for a Customer Service Representative who will be the friendly and knowledgeable voice our customers can trust. Join our team and help us create an exceptional experience for our ...

CARFAX

OR · On-site

Join Team CARFAX as the Western U.S. National Sales Manager (Upsell Sale) Carfax for Police Isn't ... Excellent communication and customer service skills to build long-term relationships with decision ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

CARFAX is looking for a Customer Service Representative who will be the friendly and knowledgeable voice our customers can trust. Join our team and help us create an exceptional experience for our ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

CARFAX is looking for a Customer Service Representative who will be the friendly and knowledgeable voice our customers can trust. Join our team and help us create an exceptional experience for our ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

CARFAX is looking for a Customer Service Representative who will be the friendly and knowledgeable voice our customers can trust. Join our team and help us create an exceptional experience for our ...

CARFAX

Dealer Account Manager

Centreville, VA · On-site

$55K - $65K/yr

Provide top notch customer service and establish rapport with key decision makers * Achieve monthly metric goals by driving growth with existing CARFAX dealers * Increase customer awareness ...

CARFAX

National Account Manager

Washington, DC · On-site

$75K - $110K/yr

Respond rapidly to customer needs and provide exceptional levels of customer service What we're ... CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy ...

CARFAX

National Account Manager

Washington, DC · On-site

$110 - $170/hr

Respond rapidly to customer needs and provide exceptional levels of customer service What we're ... CARFAX , part of S&P Global Mobility, helps millions of people every day confidently shop, buy ...

CARFAX

Dealer Account Manager

London, ON · On-site

CA$53K - CA$67K/yr

Provide top notch customer service and establish rapport with key decision makers * Achieve monthly metric goals by driving growth with existing CARFAX dealers * Increase customer awareness ...

CARFAX

Manager - Dealer Accounts

London, ON · On-site

CA$75K - CA$125K/yr

Achieve monthly and quarterly revenue goals by driving growth with existing CARFAX dealers * Provide exceptional customer service and establish rapport with key decision makers, handle escalated ...

CARFAX

Dealer Account Manager

London, ON · On-site

CA$53K - CA$67K/yr

Provide top notch customer service and establish rapport with key decision makers * Achieve monthly metric goals by driving growth with existing CARFAX dealers * Increase customer awareness ...

CARFAX

Dealer Account Manager

London, ON · On-site

Provide top notch customer service and establish rapport with key decision makers * Achieve monthly metric goals by driving growth with existing CARFAX dealers * Increase customer awareness ...

CARFAX

Resolution Specialist

London, ON · On-site

CA$48K - CA$65K/yr

Respond to customer inquiries related to their use of CARFAX products and services. * Communicate cordially and professionally with customers through all media (phone, email, chat, etc.). * Excellent ...

CARFAX

Manager - Dealer Accounts

London, ON · On-site

Achieve monthly and quarterly revenue goals by driving growth with existing CARFAX dealers * Provide exceptional customer service and establish rapport with key decision makers, handle escalated ...

CARFAX

National Account Manager

Nashville, TN · On-site

$75K - $110K/yr

Respond rapidly to customer needs and provide exceptional levels of customer service What we're ... CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy ...

CARFAX

National Account Manager

Kansas City, MO · On-site

$94K - $122K/yr

Respond rapidly to customer needs and provide exceptional levels of customer service What we're ... CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy ...

CARFAX

Dealer Account Manager

Centreville, VA · On-site

Provide top notch customer service and establish rapport with key decision makers * Achieve monthly metric goals by driving growth with existing CARFAX dealers * Increase customer awareness ...

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CARFAX Jobs Information

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    Infographic showing various Customer Service job openings at Carfax in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% Physical, 8% Hybrid, and 8% Remote job distribution.

    Customer Support Specialist

    CARFAX

    Centreville, VA • On-site

    $36K - $69K/yr

    Full-time

    Retirement

    Re-posted 17 days ago

    Job description

    Description
    Join Team CARFAX as a Customer Support Specialist
    Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We're more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.
    Are you a clear communicator with a knack for solving problems and delivering top-notch customer service? CARFAX is looking for a Customer Service Representative who will be the friendly and knowledgeable voice our customers can trust. Join our team and help us create an exceptional experience for our Dealer customers.
    At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days in the office per week, subject to change with future business needs.
    What you'll be doing:
    • Customer Interaction: Handle inbound calls and emails from Dealer customers with professionalism and efficiency. Provide accurate information and resolve queries effectively.
    • Issue Resolution: Act as the first point of contact for dealer support, offering solutions to inquiries and escalating complex issues when necessary.
    • Support and Guidance: Assist Dealers by guiding them through our services and tools, ensuring they maximize the benefits of CARFAX products.
    • Data Management: Maintain accurate records of customer interactions and transactions by updating information in our systems in a timely manner.
    • Collaboration: Work closely with other departments to ensure a seamless experience for our Dealer customers.
    • Feedback and Improvement: Gather customer feedback to help improve our services and processes. Proactively share insights with the team to enhance overall customer satisfaction.

    What we're looking for:
    • Education: A high school diploma or equivalent is required.
    • Experience: Minimum of 2 years' experience in a customer service role, preferably in a call center environment.
    • Attitude: Positive, "can-do" attitude with proven problem-solving skills.
    • Communication Skills: Excellent written and verbal communication skills.
    • Technical Skills: Proficiency in MS Office (Excel, PowerPoint, Word). Familiarity with Salesforce or other CRM software is a plus.
    • Adaptability: Ability to thrive in a fast-paced, dynamic environment.
    • Team Player: Collaborative mindset with flexibility to adapt to changing priorities and initiatives.

    What's in it for you:
    • Competitive compensation, benefits and generous time-off policies
    • 4-Day summer work weeks and a winter holiday break
    • 401(k) / DCPP matching
    • Annual bonus program
    • Casual, dog-friendly, and innovative office spaces
    • For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits

    Don't just take our word for it:
    • 13x VA Best Places to Work
    • 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)
    • 9x Washingtonian Great Place to Work
    • 5x USA Today Top Workplaces
    • 5x St. Louis Post-Dispatch Best Places to Work

    The anticipated annual base salary range for this position is $36,000 - $69,000. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations.
    Carfax is committed to providing competitive compensation that reflects local market conditions and individual contributions. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable.
    About CARFAX and S&P Global Mobility
    S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.
    CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world's largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell - Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.
    US Equal Opportunity Employer Statement:CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.
    Canadian Equal Opportunity Employer Statement:CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
    We're committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].

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