About the Role Burson is looking for an organized, versatile, and proactive Administrative ... Experience in customer service, office management, or administrative support is considered an asset
Burson
1 Burson Customer Service Jobs Hiring Near You
About the Role Burson is looking for an organized, versatile, and proactive Administrative ... Experience in customer service, office management, or administrative support is considered an asset
Burson Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?
To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.
What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?
Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.
What is a Customer Service Representative?
A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.
What types of jobs are customer service?
Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.
What is the difference between Customer Service vs Customer Support?
| Aspect | Customer Service | Customer Support |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes certifications in communication or sales | Technical certifications or product-specific training often required |
| Work Environment | Retail stores, call centers, online platforms | Technical help desks, online chat, phone support for products/services |
| Employer & Industry Usage | Retail, hospitality, telecom, e-commerce | IT, software, electronics, tech industries |
| Common Search & Comparison | Customer Service vs Customer Support |
Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.
What are the most popular job types at Burson?
What are the most popular jobs at Burson?
What are the most popular categories at Burson?
Other
Posted 13 days ago
Job description
About the Role
Burson is looking for an organized, versatile, and proactive Administrative Assistant to oversee the day-to-day operations of the Ottawa office and provide key administrative and operational support to the team. This role also includes direct support to local leadership while contributing to employee experience and office culture.
This position plays a central role in ensuring the smooth operation of the office, welcoming clients, organizing internal events, coordinating administrative activities, and supporting teams across the business.
Burson is a global communications consultancy specializing in strategic communications and corporate affairs. We partner with leading organizations to help manage reputation, navigate complex issues, and support growth. We offer a collaborative, dynamic, and people-focused environment where excellence, teamwork, and professional development are at the core of our culture.
RESPONSIBILITIES
- Office Management and Reception
- Oversee the daily operations of the Ottawa office
- Welcome clients and visitors
- Manage incoming and outgoing mail and deliveries
- Ensure conference rooms remain organized and fully functional
- Maintain internal office lists and directories (phone extensions, contacts, etc.)
- Coordination and Logistics
- Manage calendars and meeting room bookings
- Coordinate catering services and technical support for meetings
- Organize business travel arrangements
- Act as a liaison with other Burson offices across Canada
Events and Office Culture
- Plan and coordinate internal events and office activities
- Provide logistical support for client events
- Contribute to a positive employee experience and office culture
- Administrative, Financial, and Operational Support
- Provide administrative support to teams and consultants
- Support local leadership with scheduling, coordination, and administrative follow-up
- Assist with invoicing follow-up and basic accounting tasks
- Create, review, and format documents in line with Burson brand standards
- Manage filing systems and databases
- Onboarding and HR Support
- Coordinate onboarding and integration for new employees
- Serve as a point of contact for new hires in the office
- IT Support
- Provide basic IT support and coordinate with IT teams when needed
PROFESSIONAL QUALIFICATIONS
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Self-motivated, detail-oriented, and proactive
- Ability to work collaboratively within a team
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Outlook
- Ability to work under tight deadlines
- Experience in customer service, office management, or administrative support is considered an asset
- Bilingualism in French and English is preferred
- University or college degree considered an asset
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