4 Burson Customer Service Jobs Hiring Near You

ABOUT US

The WPP l Ford Team is an integrated operating network made up of a dynamic multi-agency ecosystem that serves Ford Motor Company and its many diverse units around the world. This operating team provides a breadth of marketing experience for Ford across Communications, Marketing, Brand and Customer Experience, A.I., Creative, Production, Media, Strategy, Analytics, Commerce & Technology and more. 
Operated under a central leadership team, it draws best-in-class talent from leading WPP agencies including VML (Brand & Customer Experience), WPP Media (Media), GTB (Precision Retail Marketing), WPP Production (Brand Design & Production), Zubi & UWG (Multicultural), and Burson (Corporate Communications/ Public Relations), among other key WPP specialists. WPP l Ford team members work in a highly integrated environment, with direct exposure across virtually every discipline of modern marketing. 

This role is imbedded within VML agency as part of the WPP network. At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. 

ABOUT FORD AND THE OPPORTUNITY

This is an exciting opportunity to join the team dedicated to WPP's critically important client, Ford Motor Company. The Manager of AI Workspace Administrator is execution-focused, detail-oriented Platform Administrator to act as the operational backbone of WPP Open (WPP's AI platform) for the WPP | Ford team. As we scale our suite of custom AI Agents and workspaces across the network, this role keeps our environments secure, organized, and running seamlessly. You will own identity management, role-based access control, first-line support, and platform hygiene across multiple global operating companies.

Ford is in a period of rapid transformation, modernization, and evolution. This exciting challenge is about more than just marketing vehicles. It's about lifestyle, experiences, technology and helping to build a better world, where every person is free to move and pursue their dreams. Ford is a global company founded on powerful shared ideals - valuing service to the world as much as they do to their customers. After 123 years, this iconic brand has learned to adapt and change, continuously evolving to focus on services, experiences and software, in addition to vehicles.

RESPONSIBILITIES

• Identity Management: Serve as regional lead for platform identity, maintain user lists, and run periodic audits and attestations.
• Access Control (RBAC): Define, assign, and govern WPP Open User Groups and role-based permissions.
• Level 1 Help Desk: Be the first point of contact for user questions on AI Agents and tools; resolve or escalate as needed.
• Hub Maintenance: Execute system configuration changes - adding, deleting, and modifying workspaces and integrations.
• Data Maintenance & Cleanup: Perform routine hygiene tasks and escalate larger remediation efforts to the data team.

REQUIRED SKILLS & COMPETENCIES

What you'll bring to the table

• Experience: 2+ years in system administration, IT operations, or technical help desk (Entra ID, Okta, Salesforce, Jira, or SaaS admin).
• Access Control: Solid grasp of RBAC, SSO, and security and compliance fundamentals.
• Tech Savviness: Comfort with ticketing systems, collaboration hubs, and basic API concepts.
• Communication: Patience, empathy, and clarity supporting non-technical creative and business users.
• Organization: A methodical, checklist-driven approach to documentation and audits.

Who you are

• You're open: You collaborate across regions and respect diverse technical contexts.
• You're optimistic: You treat every request as a chance to build trust and empower users.
• You're extraordinary: You spot systemic patterns and improve processes continually.