Branch 52

chedule:
Monday – Friday | 9:00 AM – 6:00 PM
Candidate must be flexible to work after hours and occasional weekends when operational needs arise (approximately once per month).

Pay:
Starting at $13–$14 per hour depending on experience.

Position Summary

The Freight Forwarding Agent is responsible for coordinating and monitoring domestic and international freight shipments while ensuring timely communication between customers, carriers, airlines, steamship lines, and customs brokers. This position requires strong organizational skills, attention to detail, and the ability to work in a fast-paced logistics environment. The ideal candidate will be bilingual in English and Spanish and capable of handling shipment documentation, reporting, and customer communication professionally.

Essential Duties & Responsibilities

• Coordinate international import and export cargo shipments by air, ocean, and ground transportation.
• Handle domestic freight shipments including LTL (Less Than Truckload) and FTL (Full Truckload).
• Communicate daily with commercial airlines, steamship lines, trucking carriers, customers, warehouses, and U.S. customs brokers.
• Track and monitor shipment status to ensure on-time pickups and deliveries.
• Prepare, review, and maintain shipping documentation and operational records.
• Respond to customer inquiries through phone calls and emails regarding shipment status, scheduling, and transportation updates.
• Assist with scheduling pickups, deliveries, and freight movement coordination.
• Provide shipment updates, reporting, and presentations as needed.
• Enter shipment information accurately into company systems and spreadsheets.
• Support team members with operational tasks to maintain workflow efficiency.
• Ensure compliance with company procedures and transportation regulations.
• Maintain professional communication with internal departments and external business partners.

Qualifications & Requirements

• Basic knowledge of freight forwarding, logistics, import/export operations, or transportation coordination preferred.
• Bilingual required — fluent in both English and Spanish (written and verbal).
• Strong communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Team-oriented with a positive and professional attitude.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office programs including:
• • Excel
  • PowerPoint
  • Outlook
  • Reporting and presentation preparation
• Previous logistics, warehouse, transportation, or customer service experience is a plus.