General supervision, the Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls. The Reception Representative will represent Bluegreen professionally at all times in both appearance and communication with guests and fellow associates.
- Greet all guests in a warm and professional manner.
- Understand and follow all processes as outlined in the Guest Training Manual SOP.
- Maintain a positive working relationship with Sales, Marketing and Admin.
- Distribute and collect Guest Registration Forms assisting guests with any questions they may have.
- Accurately assign guests to a Sales Representative in the order they arrive.
- Ensure all information is updated in Concierge from the guest registration within a timely fashion.
- Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed.
Requirements:ย
- High school diploma or equivalent
- 1 year of general office experience.
- Ability to type 45 wpm
- 1 year Customer Service experience
- Intermediate knowledge of MS Office applications
- Must be willing to work weekends
Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation (โBluegreenโ) as of January 17, 2024. ย If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. ย A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.ย
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