Job Summary:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. They are seeking a Senior Product Manager to lead strategic development across internal platforms and partner-facing tools, focusing on technical problem spaces and improving operational efficiencies.
Responsibilities:
• Set the product direction by defining the strategy and priorities across a suite of internal and external facing tools and backend services that drive the operations of BlinkRx.
• Lead the roadmap for external system integrations.
• Partner with Engineering, Data, Operations, and Legal to scope, build, and ship technical solutions that improve system performance, scalability, and reliability.
• Design reusable product components, workflows, and APIs that power core business processes and reduce friction for downstream teams.
• Define success metrics, analyze product performance, and continuously improve tools based on data and user feedback.
• Identify opportunities in our business processes to automate, optimize, or rebuild for scale.
Qualifications:
Required:
• 3+ years of product management experience with a focus on platform tools, internal systems, integrations, or enterprise workflows.
• Previous experience as a software engineer or in a technical implementation role; able to engage deeply with architecture and backend systems strongly preferred.
• Adept at untangling complex, interdependent systems and turning them into scalable, efficient solutions.
• Strong understanding of APIs, data pipelines, distributed systems, and integration patterns; capable of translating business needs into technical specs.
• Proven experience defining and shipping AI/ML-powered product features, such as conversational AI, copilots, automation, or decision-support systems.
• Ability to translate existing workflows into intelligent AI journeys that improve agent efficiency, reduce handle time, and enhance customer experience.
• Demonstrated ability to partner cross-functionally with engineering, data science, compliance, legal and operations to define AI requirements, validate models, and implement monitoring frameworks.
• Track and optimize KPIs such as call resolution rate, prior authorization turnaround, medication access speed, patient satisfaction (CAHPS/CSAT), and regulatory adherence.
• Data driven with a demonstrable history of using data to inform decisions, measure success, and prioritize development.
• A track record of delivering high-quality outcomes, keeping stakeholders aligned, and pushing through ambiguity with clarity and focus.
• Excellent communication skills with the ability to clearly articulate product direction, technical challenges, and business value across diverse audiences.
Preferred:
• Experience in Pharmacy Revenue Cycle Management - clearinghouses, PA workflows, payer connectivity, eligibility, and claims.
• Familiarity with internal tooling, workflow automation, or logistics software.
• Prior experience in Pharmacy Program Management.
• Prior Pharmacy operations and Ops Excellence experience.
Company:
BlinkRx is a prescription access platform that connects patients to branded medications, ensuring transparent pricing and home delivery. Founded in 2014, the company is headquartered in New York, USA, with a team of 501-1000 employees. The company is currently Late Stage.