ZipRecruiter

Log In

BeneSys
BeneSys

34 Benesys Customer Service Jobs Hiring Near You

BeneSys

Customer Success Manager (Carmel, IN)

Carmel, IN · On-site

$75K/yr

Customer Success Manager (Carmel, IN) Summary - BenefitDriven, powered by BeneSys, has over 40 ... Our Culture BeneSys wants to be a great service provider to the members we serve, and we recognize ...

BeneSys

Client Liaison (Columbus, OH)

Columbus, OH · On-site

Strong customer service skills with the ability to interact professionally with members, Business ... Our Culture BeneSys wants to be a great service provider to the members we serve, and we recognize ...

BeneSys

Eligibility Coordinator (Murray, UT)

Murray, UT · On-site

$24 - $25.50/hr

Provides exceptional customer service via phone and email to internal and external customers ... Our Culture BeneSys wants to be a great service provider to the members we serve, and we recognize ...

BeneSys, Inc.

Accountant (Troy, MI)

Troy, MI · On-site

$55 - $65/hr

Our Culture BeneSys wants to be a great service provider to the members we serve, and we recognize ... customer service to our members and our colleagues * Integrity: doing what we say we will do.

BeneSys

Senior Accountant (Troy, MI)

Troy, MI · On-site

$89K/yr

Our Culture BeneSys wants to be a great service provider to the members we serve, and we recognize ... customer service to our members and our colleagues * Integrity: doing what we say we will do.

next page

Showing results 1-20

All JobsBenesys Customer Service Jobs

BeneSys Jobs Information

Do workers at BeneSys get paid breaks?

Yes. Most people get paid breaks.
86% of people say they get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and June 2026.

Does BeneSys pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and June 2026.

At BeneSys, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
75% of people say they have to use vacation days when they’re out sick.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from BeneSys affordable enough for their workers?

Most people say the health insurance costs are okay.
75% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between April 2025 and June 2026.

Do people get paid time off at BeneSys?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers at BeneSys worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and September 2025.

Do BeneSys workers get to choose the shifts they work?

Most people get to choose which shifts they work.
83% report that they have enough control over which shifts they work.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and September 2025.

How easy is it to get time off at BeneSys?

Most people find it easy to get time off.
70% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and June 2026.

Do BeneSys managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and September 2025.

Do jobs at BeneSys spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
29% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and September 2025.

How easy is it to take sick days at BeneSys?

Most people find it easy to take sick days.
91% of people report that it’s easy to take time off if they are sick.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and June 2026.

Do people at BeneSys feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
40% of people say they’re not treated with respect by their managers.
Based on data from 10 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people at BeneSys get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and June 2026.

Is it stressful to work at BeneSys?

Most people feel stressed here.
91% of people say they often feel stressed at work.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and June 2026.

Do people at BeneSys enjoy their jobs?

Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and June 2026.

Do people at BeneSys recommend working with their team?

Not many people recommend working with their team.
73% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and June 2026.

Do people get enough training when they start at BeneSys?

Some people didn’t get enough training when they started.
64% of people report they didn’t get enough training when they started working here.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and June 2026.

Do people get support to advance at BeneSys?

Most people aren’t given support to advance their career here.
In the last year, 78% of people report not being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and January 2026.

Do people think BeneSys’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and January 2026.

Do workers feel well informed about how BeneSys is doing?

Only some people feel well informed about how the company is doing.
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and January 2026.

What are the most popular job types at Benesys?

    What are the most popular categories at Benesys?

    Infographic showing various Customer Service job openings at Benesys in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 76% Physical, and 24% Hybrid job distribution.

    IT Service Desk Coordinator (Pleasanton, CA)

    BeneSys, Inc.

    Pleasanton, CA

    $28 - $30/hr

    Full-time

    Medical, Dental, Vision, Retirement, PTO

    Posted 13 days ago

    BeneSys rating

    7.8

    Company rating: 7.8 out of 10

    Based on 11 frontline employees who took The Breakroom Quiz

    158th of 500 rated business services

    Job description

    IT Service Desk Coordinator (Pleasanton, CA)

    Job Summary
    The IT Service Desk Coordinator is a member of the BeneSys IT Service Desk and is responsible for providing level 1 support to both BeneSys internal Users as well as those designated Users of external clients/funds.

    The IT Service Desk Team consists of a staff of IT Service Desk Analysts, IT Service Desk Coordinators and Desktop Support Administrators with varying levels of skills, experiences and strengths. Each of these team members will be assigned appropriate responsibilities and tasks depending on skill level and need.

    The IT Service Desk area at BeneSys can be characterized as a very busy and fast paced team with continual change and shifting priorities. The IT Service Desk Coordinator is expected to be able to adapt to this environment and provide world-class service and support to internal Users and external clients/funds. The IT Service Desk Coordinator will always represent themselves, the team and the company with the highest level of professionalism. Must demonstrate the ability to maintain a positive attitude.
    Responsibilities include but not limited to
    • Account “lock-outs”
    • Password Resets
    • Desk Moves
    • Provide Phone Support
    • Ticketing System Support
      • Review submitted tickets
      • Triage and resolve tickets when possible
      • Accurate ticket “coding”
      • Ticket dispatching
    • Provide “walk-up” support
    • Provide “how-to” support
    • Work closely with team members
    • Provide “first contact” support of incoming requests to the Service Desk via telephone, web portal, email, chat and all operational contact types to ensure courteous, timely and effective resolution of Users reported issues
    • Escalate incidents (tickets) with accurate documentation to suitable next level teams, when required
    • Record, track, and document the Service Desk incident (ticket) within the Service Desk application/tool
    • Contribute to the knowledgebase as needed
    • Provide suggestions for continual improvement
    • Prioritize incidents (tickets) and service requests according to defined processes
    • Regular and predictable attendance is an essential function of this job
    Physical/Mental Demands, Environment
    • Ability to remain at desk/workstation for long periods of time
    • Wearing a headset all day
    • Ability to lift maximum of 50 lbs.
    • Ability to work long hours, if needed
    Minimum Qualifications/Skillset
    • Strong experience supporting Office Apps (specifically O365)
    • Basic knowledge of computer hardware, including desktops and laptops
    • Multi-tasking (listening, comprehending, talk, type, accessing multiple screens)
    • Basic typing skills
    • Polite and courteous
    • Exceptional customer service orientation
    • Ability to stay calm and execute tasks in a high-pressure environment
    • High level of dependability and punctuality is required
    • Strong documentation skills
    • Good written and oral communication skills
    • Excellent problem solving and troubleshooting skills
    • Experience working in a team-oriented, collaborative environment
    Work Schedule - Full Time. Monday - Friday, 7:30am - 4:30pm. Position will primarily be in person but offers some at-home flexibility after 90 days.
    Competitive Benefits and Compensation Package
    • Paid Time Off (PTO) earned at a rate of 1 day per each full month worked.
    • 12 paid holidays
    • Medical, dental, and vision insurance, with option for dependent coverage
    • Company paid basic life, short-term disability, long-term disability and AD amp;D insurance
    • 401k with employer match
    • Tuition reimbursement program
    • Career development opportunities
    • Referral bonus for all successful full-time referrals
    • Annual opportunities for increases
    Pay
    The pay range for this position is $28.00 - $30.00 per hour. Actual salary is dependent on location, skills, education, experience and other business factors.
    Our Culture
    BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees' successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential.

    Our culture focuses on three core values:
    • Collaboration: working together across 31 locations to achieve the best for the company and our clients
    • Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues
    • Integrity: doing what we say we will do. Upholding strong ethical and moral principles
    ADA amp; EEO
    Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.

    What BeneSys employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    BeneSys logo

    About BeneSys

    Sourced by ZipRecruiter

    Industry

    Insurance and employee benefit funds

    Company size

    501 - 1,000 Employees

    Headquarters location

    Troy, MI, US

    Year founded

    1979

    View All BeneSys Jobs

    Apply