Patient Engagement Specialist
$38K - $44K/yr
About beBright beBright is a doctor-founded, doctor-led organization dedicated to creating bright smiles and lifelong impact for children and families. Through exceptional providers, integrated ...
beBright
25 Bebright Jobs Hiring Near You
Patient Engagement Specialist
$38K - $44K/yr
About beBright beBright is a doctor-founded, doctor-led organization dedicated to creating bright smiles and lifelong impact for children and families. Through exceptional providers, integrated ...
Senior Financial Analyst
$87K - $108K/yr
POSITION SUMMARY beBright is seeking an experienced and highly analytical Senior Financial Analyst to lead key initiatives across Financial Planning & Analysis (FP&A), Business Development, and AI ...
Senior Financial Analyst
$87K - $108K/yr
POSITION SUMMARY beBright is seeking an experienced and highly analytical Senior Financial Analyst to lead key initiatives across Financial Planning & Analysis (FP&A), Business Development, and AI ...
Financial Analyst II
Minnetonka, MN · On-site
POSITION SUMMARY beBright is seeking a motivated and analytical Financial Analyst II to support key initiatives across Financial Planning & Analysis (FP&A), Business Development, and AI-driven ...
Financial Analyst II
Minnetonka, MN · On-site
POSITION SUMMARY beBright is seeking a motivated and analytical Financial Analyst II to support key initiatives across Financial Planning & Analysis (FP&A), Business Development, and AI-driven ...
Financial Analyst II
Minnetonka, MN · On-site
POSITION SUMMARY beBright is seeking a motivated and analytical Financial Analyst II to support key initiatives across Financial Planning & Analysis (FP&A), Business Development, and AI-driven ...
Financial Analyst II
Minnetonka, MN · On-site
POSITION SUMMARY beBright is seeking a motivated and analytical Financial Analyst II to support key initiatives across Financial Planning & Analysis (FP&A), Business Development, and AI-driven ...
beBright is seeking a dedicated and personable Patient Relations Specialist. WHO WE ARE: At beBright, smiles are the most important part of every day. Founded with the purpose of creating smiles and ...
beBright is seeking a dedicated and personable Patient Relations Specialist. WHO WE ARE: At beBright, smiles are the most important part of every day. Founded with the purpose of creating smiles and ...
Financial Analyst II
Minnetonka, MN · On-site
POSITION SUMMARY beBright is seeking a motivated and analytical Financial Analyst II to support key initiatives across Financial Planning & Analysis (FP&A), Business Development, and AI-driven ...
Financial Analyst II
Minnetonka, MN · On-site
POSITION SUMMARY beBright is seeking a motivated and analytical Financial Analyst II to support key initiatives across Financial Planning & Analysis (FP&A), Business Development, and AI-driven ...
POSITION SUMMARY beBright is seeking a motivated and analytical Financial Analyst II to support key initiatives across Financial Planning & Analysis (FP&A), Business Development, and AI-driven ...
POSITION SUMMARY beBright is seeking a motivated and analytical Financial Analyst II to support key initiatives across Financial Planning & Analysis (FP&A), Business Development, and AI-driven ...
Senior Financial Analyst
Minnetonka, MN · On-site
$87K - $108K/yr
POSITION SUMMARY beBright is seeking an experienced and highly analytical Senior Financial Analyst to lead key initiatives across Financial Planning & Analysis (FP&A), Business Development, and AI ...
Senior Financial Analyst
Minnetonka, MN · On-site
$87K - $108K/yr
POSITION SUMMARY beBright is seeking an experienced and highly analytical Senior Financial Analyst to lead key initiatives across Financial Planning & Analysis (FP&A), Business Development, and AI ...
Senior Financial Analyst
Minnetonka, MN · On-site
$87K - $108K/yr
POSITION SUMMARY beBright is seeking an experienced and highly analytical Senior Financial Analyst to lead key initiatives across Financial Planning & Analysis (FP&A), Business Development, and AI ...
Senior Financial Analyst
Minnetonka, MN · On-site
$87K - $108K/yr
POSITION SUMMARY beBright is seeking an experienced and highly analytical Senior Financial Analyst to lead key initiatives across Financial Planning & Analysis (FP&A), Business Development, and AI ...
Senior Financial Analyst
Minnetonka, MN · On-site
$87K - $108K/yr
POSITION SUMMARY beBright is seeking an experienced and highly analytical Senior Financial Analyst to lead key initiatives across Financial Planning & Analysis (FP&A), Business Development, and AI ...
Senior Financial Analyst
Minnetonka, MN · On-site
$87K - $108K/yr
POSITION SUMMARY beBright is seeking an experienced and highly analytical Senior Financial Analyst to lead key initiatives across Financial Planning & Analysis (FP&A), Business Development, and AI ...
Tier 2 IT Support Technician
Knoxville, TN · On-site
$20.50 - $28.25/hr
POSITION SUMMARY beBright is seeking a skilled and customer-focused Tier 2 IT Support Technician to provide advanced technical support to our Southeast practices. This position serves as the primary ...
Tier 2 IT Support Technician
Knoxville, TN · On-site
$20.50 - $28.25/hr
POSITION SUMMARY beBright is seeking a skilled and customer-focused Tier 2 IT Support Technician to provide advanced technical support to our Southeast practices. This position serves as the primary ...
Feel free to email hr@bebright.com if you're interested or know someone who might be!
Feel free to email hr@bebright.com if you're interested or know someone who might be!
Tier 2 IT Support Technician
$20.50 - $28.25/hr
POSITION SUMMARY beBright is seeking a skilled and customer-focused Tier 2 IT Support Technician to provide advanced technical support to our Southeast practices. This position serves as the primary ...
Tier 2 IT Support Technician
$20.50 - $28.25/hr
POSITION SUMMARY beBright is seeking a skilled and customer-focused Tier 2 IT Support Technician to provide advanced technical support to our Southeast practices. This position serves as the primary ...
Tier 2 IT Support Technician
$20.50 - $28.25/hr
POSITION SUMMARY beBright is seeking a skilled and customer-focused Tier 2 IT Support Technician to provide advanced technical support to our Southeast practices. This position serves as the primary ...
Tier 2 IT Support Technician
$20.50 - $28.25/hr
POSITION SUMMARY beBright is seeking a skilled and customer-focused Tier 2 IT Support Technician to provide advanced technical support to our Southeast practices. This position serves as the primary ...
Tier 2 IT Support Technician
Knoxville, TN · On-site
$20.50 - $28.25/hr
POSITION SUMMARY beBright is seeking a skilled and customer-focused Tier 2 IT Support Technician to provide advanced technical support to our Southeast practices. This position serves as the primary ...
Tier 2 IT Support Technician
Knoxville, TN · On-site
$20.50 - $28.25/hr
POSITION SUMMARY beBright is seeking a skilled and customer-focused Tier 2 IT Support Technician to provide advanced technical support to our Southeast practices. This position serves as the primary ...
Feel free to email hr@bebright.com if you're interested or know someone who might be!
Feel free to email hr@bebright.com if you're interested or know someone who might be!
Feel free to email hr@bebright.com if you're interested or know someone who might be!
Feel free to email hr@bebright.com if you're interested or know someone who might be!
Feel free to email hr@bebright.com if you're interested or know someone who might be!
Feel free to email hr@bebright.com if you're interested or know someone who might be!
Wolfbauer@beBright.com
Wolfbauer@beBright.com
Wolfbauer@bebright.com Join a well-established, growing practice offering clinical autonomy, mentorship, strong patient demand, and a clear path to long-term professional and financial success in a ...
Wolfbauer@bebright.com Join a well-established, growing practice offering clinical autonomy, mentorship, strong patient demand, and a clear path to long-term professional and financial success in a ...
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$38K - $44K/yr
Full-time
Posted 6 days ago
Job description
About beBright
beBright is a doctor-founded, doctor-led organization dedicated to creating bright smiles and lifelong impact for children and families. Through exceptional providers, integrated pediatric dentistry and orthodontic care, and strong support systems, beBright delivers superior patient experiences and clinical outcomes. Focused exclusively on pediatric dentistry and orthodontics, beBright empowers local practices with clinical autonomy while providing comprehensive administrative and operational support. Since its founding, beBright has been a trusted partner to providers and practices and continues to grow with purpose. At beBright, every patient, provider, and team member's smile is a priority.
Position Summary
The Patient Engagement Specialist is responsible for handling inbound and outbound patient communications across beBright's network of pediatric dental and orthodontic practices. This role focuses on new patient conversion, existing patient scheduling, recovery of unbooked and missed calls, and accurate documentation within our phone, practice management, and scheduling systems. Team members are expected to meet or exceed defined performance standards for answer rate, call quality, booking conversion, and follow-up completion.
Key Responsibilities
Qualifications
Required
Preferred
Performance Expectations
Team member performance is reviewed monthly against the following standards. Specific numeric targets will be set during onboarding and updated as network baselines are established.
Work Environment & Physical Requirements
Equal Opportunity
beBright Pediatric Dentistry & Orthodontics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This job description describes the general nature and level of work performed by team members in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. beBright reserves the right to modify this description at any time based on business needs.
beBright is a doctor-founded, doctor-led organization dedicated to creating bright smiles and lifelong impact for children and families. Through exceptional providers, integrated pediatric dentistry and orthodontic care, and strong support systems, beBright delivers superior patient experiences and clinical outcomes. Focused exclusively on pediatric dentistry and orthodontics, beBright empowers local practices with clinical autonomy while providing comprehensive administrative and operational support. Since its founding, beBright has been a trusted partner to providers and practices and continues to grow with purpose. At beBright, every patient, provider, and team member's smile is a priority.
Position Summary
The Patient Engagement Specialist is responsible for handling inbound and outbound patient communications across beBright's network of pediatric dental and orthodontic practices. This role focuses on new patient conversion, existing patient scheduling, recovery of unbooked and missed calls, and accurate documentation within our phone, practice management, and scheduling systems. Team members are expected to meet or exceed defined performance standards for answer rate, call quality, booking conversion, and follow-up completion.
Key Responsibilities
- Serve as the primary inbound point of contact for patients, answering calls promptly and professionally using approved scripting and brand-specific greetings.
- Engage with patients via brand-approved platforms.
- Schedule appointments in accordance with individual practice guidelines, provider preferences, and access rules.
- Convert inbound inquiries into appointments following location-specific protocols.
- Educate patients on services, providers, locations, and next steps (non-clinical).
- Address basic insurance and payment questions per practice policy.
- Maintain schedule integrity through rescheduling and open-time optimization.
- Accurately document interactions in PMS/CRM systems.
- Meet expectations for call handling, quality, responsiveness, and productivity.
- Escalate non-standard requests or issues to the appropriate practice team.
- Perform additional duties in support of approved brands, as assigned by management.
Qualifications
Required
- High school diploma or equivalent required; associate's degree or higher preferred.
- Minimum one (1) year of experience in a call center or dental front office role.
- Demonstrated ability to handle a high volume of inbound and outbound calls (80+ interactions per day) while maintaining quality.
- Proficient computer skills, including the ability to learn and navigate multiple software platforms simultaneously.
- Clear, professional verbal and written communication skills.
- Comfortable working across multiple brands, time zones, and practice workflows.
- Reliable high-speed internet and a quiet, HIPAA-appropriate work environment if remote.
Preferred
- Experience in pediatric dental, orthodontic, or general dentistry front office operations.
- Prior use of dental practice management systems.
- Prior use of VoIP platforms.
- Bilingual (English/Spanish) strongly preferred.
- Experience with insurance verification and benefits review.
Performance Expectations
Team member performance is reviewed monthly against the following standards. Specific numeric targets will be set during onboarding and updated as network baselines are established.
- Answer Rate: 95%
- Speed to Answer: 10 second average
- New Patient Booking Conversion: Meet or exceed individual target based on role and brand mix
- Call Quality Score: Maintain 85%+ on quality reviews
- Patient Engagement: 100% of assigned outreach communications documented within defined SLA
Work Environment & Physical Requirements
- Primarily remote, seated role with extended periods of computer and headset use.
- Must adhere to beBright's remote work policy.
- Must maintain a private, quiet, HIPAA-compliant workspace during all scheduled hours.
- Occasional travel may be required for team meetings, training, or site visits.
- Must be able to speak clearly on the phone for extended periods and type with reasonable speed and accuracy.
Equal Opportunity
beBright Pediatric Dentistry & Orthodontics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This job description describes the general nature and level of work performed by team members in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. beBright reserves the right to modify this description at any time based on business needs.