Bakehouse

The Candy Shop manager is responsible for ensuring the successful, efficient, and profitable performance of the retail store. This includes employee management, daily shop operations, customer service, and execution of priorities as directed by the company’s Mission, Vision and Values. The manager will actively collaborate with other operations managers and contribute to the brand's digital presence through social media content creation.

Director of Bakery Operations

Employee Management & Leadership

• Collaborate with Human Resources to hire retail staff.
• Train & supervise retail staff.
• Manage employee schedules with consideration of labor budget. 
• Cultivate a positive work environment through supportive leadership and open communication. 
• Track employee performance to ensure it meets or exceeds position expectations.
• Manage adherence to company policy & procedures.
• Communicate priorities to staff and ensure their successful completion.
• Support company culture through demonstrating leadership consensus, employee engagement, and development of strategies that reinforce company values.
• Actively participate in leadership including weekly attendance at operations meetings & collaborating with operations team members to align retail goals with broader company initiatives.

Daily Operations

• Maintain a fully stocked, organized, and visually appealing storefront that aligns with brand identity.
• Enforce cleanliness, sanitation, and safety protocols on the sales floor and back-of-house areas.
• Manage daily cash handling and the packaging and fulfillment of online sales. 
• Oversee inventory management, including ordering, receiving and stocking.
• Communicate equipment maintenance needs to the Director of Administration. 
• Ensure compliance with health and safety guidelines. 
• Prioritize the optimal utilization of staff and resources. 
• Identify and implement operational improvements that maximize efficiency and revenue.

Customer Service

• Ensure staff familiarity with product offerings. 
• Ensure high customer service standards while providing a personal & memorable experience. 
• Oversee and manage the customer loyalty program to drive repeat business, boost guest retention, and ensure seamless reward fulfillment.
• Manage in-person and online orders, concerns or complaints with professionalism and speed.
• Address service errors and recommend procedural changes that prioritize customer service, efficiency and accuracy.

Social Media & Digital Engagement

• Contribute to the shop’s social media strategy by creating engaging, on-brand content featuring products, promotions, and behind-the-scenes moments.
• Assist in managing active social media channels, interacting with followers, and responding to direct messages to boost community engagement.

• 3+ year(s) customer service experience
• 1+ year(s) supervisory experience
• Online sales experience preferred
• Social media content management experience preferred
• Demonstrated leadership skills including ability to communicate directly and effectively 
• Dependable, flexible and team-oriented
• Evening & weekend availability
• Shared values of authenticity, curiosity, and camaraderie. 

Starting at $52,000

• PTO Years One & Two: 3 weeks (15 days)
• PTO Year Three & Beyond: 4 weeks (20 days)
• Floating holidays (8)
• Group health & dental insurance
• Paid parental leave
• Retirement account with employee matching
• Cell phone stipend
• Staff discounts 

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