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1872 Consulting

Sr Avaya Engineer

Chicago, IL · On-site

Given this is a full time role (not hiring just for this project), we are also seeking this person to engineer the Avaya platform to optimize uptime, and work with end users to resolving complex ...

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Avaya Manager

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San Diego, CA Employment Type: Full-Time / Contract Hourly Wage: $35.02- $45.67 Category: Non ... Avaya Certification / Experience Requirements Strong emphasis should be placed on Avaya experience ...

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Infographic showing various Full Time job openings at Avaya in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% Physical, and 33% Remote job distribution.

Sr Avaya Engineer

1872 Consulting

Chicago, IL • On-site

Full-time

Re-posted 21 days ago

Key responsibilities

  • Design, implement, and upgrade Avaya telecommunications systems, including architecture and engineering of the platform.

  • Monitor, troubleshoot, and resolve complex technical support issues related to Avaya systems and associated technologies.

  • Coordinate with vendors, support teams, and end users to ensure system reliability, performance, and security.

Job description

Sr Avaya Engineer
Chicago, IL – onsite 2-3 days/week in the loop, WFH 2-3 days/week
Essential Job Functions
We are seeking a Sr Avaya Engineer to drive an upcoming Avaya upgrade from 8 to 10, including the design/architecture and engineering the implementation. Given this is a full time role (not hiring just for this project), we are also seeking this person to engineer the Avaya platform to optimize uptime, and work with end users to resolving complex technical support issues.
You'll also have an opportunity to work with ancillary technology related to Unified Communications and Telecom, such as Microsoft Teams and the M365 platform.
What you'll be doing
  • Maximize reliability, functionality, and integrity of telecommunications networks, systems, and services by performing traffic engineering, capacity planning, and problem trend detection and resolution.
  • Develop, implement, and monitor methodologies for analysis, installation, and support of SIP voice communications.
  • Interface with vendor support service groups (local, long distance, etc.) to ensure proper escalation during outages or periods of degraded system performance and communicate status of network problems, resolutions and events that impact system availability.
  • Monitor user support request escalations to the team by email, phone, or our IT Service Management system. Triage, investigate, and address identified issues.
  • Work with staff to escalate and resolve issues, which may include direct interaction with outside vendors.
  • Design telecommunications solutions, which implement standards and performance requirements to maximize reliability, functionality, and integrity while minimizing costs and cycle time.
  • Design telecom infrastructure and related systems to meet security requirements.
  • Perform administration of the firm's telephone and voicemail system, which includes system programming, moves, adds, and changes.
  • Implement technology/systems integration and acceptance testing.
  • Implement requested changes with a strong emphasis on meeting established service levels.
  • Implement the transfer of business and technology knowledge to those in the support role.
  • Interact with business partners to research and identify alternatives, which will provide cost savings and/or increased operating efficiencies.
  • Communicate problems and problem resolution plans with staff and superiors.
  • Communicate with all areas to ensure efficient and effective handoff of problems and when transitioning the project to the support staff.
  • Participate in the on-call team rotation which requires 24x7 availability to respond and actively work on escalations.

Skills we're seeking
  • 7+ years of experience with Avaya Engineering
  • Must have experience with Avaya Aura Platform

Nice to haves
  • Microsoft Teams experience, ideally including Click to Call experience specifically
  • Experience with the following Avaya Modules:
    • Avaya System Manager
    • Avaya Session Manager
    • Avaya Session Border Controller
    • Avaya Communication Manager
    • Avaya Aura Device Services
    • Avaya Workplace for Windows and iOS
  • VMWare experience
  • Windows Server or Linux experience
  • Networking experience
  • ITIL experience
  • Certifications in Avaya or Microsoft Teams
  • Bachelor's Degree in an IT related field
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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