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60 Avalign Jobs Hiring Near You

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Sr. Customer Service Manager

Schaumburg, IL · On-site

The Senior Customer Service Manager will lead the day-to-day customer service and customer sales operations for the Avalign German Surgical instruments business, ensuring an exceptional customer ...

Avalign Technologies

CNC Mill Machinist

Warsaw, IN · On-site

$22 - $30/hr

Avalign is seeking an experienced Mill Machinist on **3rd shift**at our Warsaw, IN location. **What You'll Do:** Perform all set-up and operational functions of a 3/4/5 axis CNC milling center to ...

Aegis Worldwide

CNC Lathe Machinist

Mentor, OH · On-site

$25 - $32/hr

We are looking for a CNC Lathe Machinist to join our Avalign Integrated Medical team located in Mentor, OH on a 3rd shift schedule. The CNC Lathe Machinist operates conventional, special purposes ...

avalign

Laser Etch Operator - 3rd Shift

Warsaw, IN · On-site

$17 - $21.75/hr

We are looking for a Laser Etch/ Engrave Operator to join our Warsaw, IN location on a 3rd shift schedule . You will set up and operate Laser Etch machine to engrave/etch metal parts. What You'll Do:

avalign

Laser Etch Operator - 3rd Shift

Greenwood, IN · On-site

$16.75 - $21.25/hr

We are looking for a Laser Etch/ Engrave Operator to join our Greenwood, IN location on a 3rd shift schedule . You will set up and operate Laser Engraving machine to engrave/etch metal parts. What ...

avalign

Manufacturing Engineer

Fort Wayne, IN · On-site

$72K - $92K/yr

We are seeking a Manufacturing Engineer, New Product Introduction (NPI), to join our team. In this role, you will develop, implement, and maintain engineering methods and systems to meet site ...

avalign

CNC Programmer - Laser Etch

Fort Wayne, IN · On-site

$26.25 - $35.75/hr

The CNC Programmer creates, modifies, and verifies programs and setup sheets for CNC Laser Etch operations. This role is essential in transforming engineering designs into precise, high-quality ...

avalign

CNC Mill Turn Operator - 3rd Shift

Akron, OH · On-site

$21 - $28/hr

We are seeking a skilled CNC Mill Turn Machinist to join our team in Akron, OH on a 3rd shift schedule . The ideal candidate will be responsible for performing all set-up and operational functions of ...

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Avalign Jobs Information

Infographic showing various job openings at Avalign in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Nights. Highlights an 92% Physical, and 8% Remote job distribution.

Sr. Customer Service Manager

Schaumburg, IL • On-site

avalign
See more jobs at avalignexternal

Full-time

Posted 17 days ago

Key responsibilities

  • Manage and lead the daily operations of customer service and inside sales teams, including monitoring workloads, inquiries, and team productivity.

  • Develop and implement processes to improve customer satisfaction, operational efficiency, and sales support.

  • Collaborate with other departments such as Sales, Operations, Inventory, Quality, and Regulatory to address customer issues and align activities with business objectives.

Job description

The Senior Customer Service Manager will lead the day-to-day customer service and customer sales operations for the Avalign German Surgical instruments business, ensuring an exceptional customer experience while driving operational efficiency, sales support, accountability, and continuous improvement.

This is an analytical, forward-thinking leadership role responsible for managing and developing a team of Customer Service and Inside Sales Representatives, monitoring key performance indicators (KPIs), identifying trends and opportunities, and implementing processes that improve customer satisfaction, experience, productivity, and profitability.

The ideal candidate is comfortable working in a fast-paced environment and can balance people leadership, customer service, data analysis, sales support, technology, and operational execution. They should be highly proficient with Microsoft Office and comfortable learning and leveraging the latest business software, CRM, ERP, communication, reporting, and automation technologies.

What You’ll Do:

  • Directly manage and provide daily leadership to Customer Sales Representatives.
  • Responsible for managing a quota-based Inside Sales Team.
  • Establish clear expectations, priorities, goals, and performance standards for the customer service team. Monitor daily workloads, customer inquiries, orders, follow-ups, and team productivity.
  • Identify training opportunities and develop team members to improve product knowledge, customer service skills, sales effectiveness, and operational capabilities.
  • Work closely with Sales leadership to align customer service activities with revenue and customer-retention objectives.
  • Collaborate with Operations and Inventory teams to address availability, fulfillment, and delivery challenges.
  • Partner with Quality and Regulatory teams when customer issues involve product quality or compliance.
  • Communicate recurring customer feedback and market trends to leadership and relevant departments.
  • Serve as a technology-forward leader who continually evaluates opportunities to improve customer service through software, automation, reporting, and workflow optimization.
  • Maintain strong working knowledge of CRM, ERP, order management, customer service, communication, reporting, and other business applications.
  • Participate in strategic initiatives designed to improve the company's overall customer experience.
  • Analyze information and communicate findings clearly to both operational teams and site leadership.
  • Develop meaningful reports that transform raw data into actionable business insights.

 

What You’ll Need:

 

  • Bachelor's degree required.  Degree in Business, Operations, Supply Chain, Sales, or a related field preferred.
  • 3 to 5 years of customer service, inside sales, sales operations, or related experience, with demonstrated leadership experience.
  • Experience managing and developing a customer service or inside sales team.
  • Experience in medical devices, surgical instruments, healthcare, manufacturing, distribution, or another technical product environment preferred.
  • Strong analytical and problem-solving abilities.
  • Demonstrated ability to manage through KPIs and measurable performance objectives.
  • Advanced Microsoft Excel skills.
  • Strong proficiency with Microsoft Office and modern business technology.
  • Experience with CRM and ERP systems; experience implementing or optimizing business systems is a plus.
  • Strong written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to manage competing priorities in a fast-paced environment.
  • Strong decision-making skills with the ability to take ownership and act independently.

Apply