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Description
Position Summary
The Shift Supervisor of YCRC is responsible for maintaining appropriate staffing levels for the number of clients referred to Overnight Respite Care, Intermediate Crisis Resolution Program, Crisis Resolution Program, and Integrated Co-Occurring Disorders Program. Position will manage staff, assign workload assignments, train, mentor, and serve as a resource to staff working in the program. The position will perform administrative duties including, but not limited to, auditing completed paperwork, creating discharge summaries, approving documentation and forms relevant to YCRC admission across programs.
ESSENTIAL FUNCTIONS

• Maintains appropriate staffing pattern to carry out the functions of the YCRC.
• Has hiring authority and disciplinary authority for immediate staff.
• Manages and assigns workloads as necessary.
• Provide individual and group supervision
• Trains all program service staff on documentation and entry to the electronic medical record system.
• Approve schedule of daily outings.
• Schedules new clients and monitors staffing patterns.
• Has budgetary authority for staff positions within the area.
• Has budgetary authority for purchasing supplies and equipment necessary to operating the programs.
• Position will work on the floor in the YCRC on any of the overnight units, when appropriate and provide one-on-one direct care to children/adolescents that are experiencing severe emotional disturbance (SED) or are at risk of becoming SED.
• Supports and actively promotes the vision and mission of Astra mental health & recovery.
• Acts as an ambassador of Astra mental health & recovery in the community setting.
• Respects and demonstrates the ability to maintain client confidentiality.
• Promotes a consumer friendly attitude by team members.
• Markets and recruits providers from the community in a variety of settings, including, but not limited to universities, schools and job fairs.
• Create monthly staffing schedule and disseminate it to staff, editing as needed
• Plans and cooks meals for clients as needed
• Creates bulk order for EVCO for food, shops at local grocery store as needed
• Create daily client attendance roster for Overnight Respite clients
• Answer staff texts and phone calls outside of normal hours when other supervisors are out
• Return to CRP after hours when necessary to help staff with escalated situations and other risky situations when supervisors are out or Manager is out
• Irregular lunch hour
• Complete Internship Evaluations as needed
• Attend weekly group supervision outside of regular hours.

Other Duties

• Demonstrate cultural and linguistic competence
• Approach interactions with individuals served and colleagues with a trauma sensitive lens
• Acts as an ambassador of the agency in the community setting, which may include doing public educational and informational presentations.
• Support and actively promote the vision and mission of the agency and the philosophy of the strengths perspective
• Completes required trainings
• Other duties as assigned, as qualified and trained for.

POSITION QUALIFICATIONS
Education/Licensure:

• Four Year College Degree/Diploma preferred. High school diploma or GED equivalent required.
• Must possess a valid driver's license, a good driving record, current auto insurance and reliable transportation.
• Must successfully pass the KBI and DCF Central Registry background investigations.
• Successful completion of a TB test is required; completion of a health assessment is also required.
• Successful completion of DCF Fingerprints.
• Must successfully complete Managing Aggressive Behavior, CPR and First Aid, within the first 3mos. of employment.

Experience:

• 2+ year's experience with children and families.
• Must have strong proficiency in MS Office Suite and using personal computers.
• Good verbal and written communication skills and ability to work effectively with various levels of professionals both internally and externally.
• Excellent organization and decision-making skills to be able to work independently required.
• Passion and desire to work with children and adolescents.

Knowledge/Skills/Abilities:

• Effective communication skills (verbal and written)
• Customer focused (internal and external)
• Excellent listening skills
• Accountability
• Reliability
• Trust/Integrity
• Adaptability/Flexibility
• Time Management
• Organizational Skills
• Proficiency in MS Office Suite with ability to learn other software programs as necessary
• Relationship building
• Problem Solving
• Attention to detail and accuracy in work
• Being collaborative and cooperative with floor staff and other supervisory staff

Other Physical Requirements:
Must have sufficient ambulatory capabilities to work with children and adolescents in the community based setting. Position may require the ability to use physical holding (MAB) with children and adolescents exhibiting out of control behaviors. Must have ability to lift/carry up to 40 lbs. Supervisors participate in basic cleaning of rooms (i.e. vacuuming, changing bed sheets, sanitizing) and picking up/organizing toys and other items.
SUPERVISORY RESPONSIBILITIES
The Shift Supervisor of YCRC is responsible for supervising and managing a team comprising Interns and Mental Health Technicians. Key supervisory responsibilities include:
Team Leadership

• Provide clear direction and guidance to team members
• Set and communicate team goals and performance expectations
• Foster a positive and collaborative work environment

Performance Management

• Conduct regular performance evaluations
• Provide constructive feedback and coaching
• Identify areas for improvement and implement development plans

Resource Allocation

• Assign tasks and projects to team members based on skills and workload
• Manage team schedules and deadlines
• Ensure efficient use of resources and budget

Decision Making

• Make sound decisions regarding team operations and personnel matters
• Resolve conflicts and address issues within the team
• Contribute to departmental strategic planning

Communication

• Facilitate effective communication within the team and with other departments
• Conduct regular team meetings and one-on-one check-ins
• Report team progress and issues to upper management

Hiring and Training

• Participate in recruitment and selection of new team members
• Oversee onboarding and training of new employees
• Identify and coordinate ongoing training opportunities for team development

Compliance and Safety

• Ensure team adherence to company policies and procedures
• Maintain a safe work environment and enforce safety protocols
• Stay updated on relevant industry regulations and standards

Work Environment:
Position is a mixture of office/desk work and work on the floor in the Crisis Resolution Program. Frequent interruptions can occur. This position supervises individuals in multiple offices with service provision in the community and in the Crisis Resolution Program. Travel to other offices is required. Moderate risk of exposure to aggressive and/or acting out (verbal and physical) children and youth. Most interactions are with other agency staff, clients, and collaborative agencies in the community.
Astra Mental Health and Recovery is committed to providing equal employment opportunities and reasonable accommodation for qualified individuals with disabilities and for religious practices, in accordance with applicable law and guidance issued by the Equal Employment Opportunity Commission (EEOC). Astra does not discriminate against applicants or employees on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age (40 or older), disability, genetic information, veteran status, or any other characteristic protected by law. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, corrective action, and termination.