Customer Success Manager
Manhattan, NY · On-site
At Assured, we are ruthlessly focused on our end customers and driving better outcomes. Most of your time will be spent learning and experimenting to drive your desired outcomes. You will have ...
60 Assured Jobs Hiring Near You
Customer Success Manager
Manhattan, NY · On-site
At Assured, we are ruthlessly focused on our end customers and driving better outcomes. Most of your time will be spent learning and experimenting to drive your desired outcomes. You will have ...
Staff Security Engineer
Palo Alto, CA · Remote
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It's currently highly manual ...
Staff Security Engineer
Palo Alto, CA · Remote
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It's currently highly manual ...
Staff Cloud Infrastructure Engineer
$110K - $144K/yr
Assured is on a mission to modernize insurance by providing large insurers with innovative software solutions for claims processing. The Staff Cloud Infrastructure Engineer will focus on designing ...
Staff Cloud Infrastructure Engineer
$110K - $144K/yr
Assured is on a mission to modernize insurance by providing large insurers with innovative software solutions for claims processing. The Staff Cloud Infrastructure Engineer will focus on designing ...
Customer Success Manager
New York, NY · On-site
At Assured, we are ruthlessly focused on our end customers and driving better outcomes. Most of your time will be spent learning and experimenting to drive your desired outcomes. You will have ...
Customer Success Manager
New York, NY · On-site
At Assured, we are ruthlessly focused on our end customers and driving better outcomes. Most of your time will be spent learning and experimenting to drive your desired outcomes. You will have ...
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It's currently highly manual ...
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It's currently highly manual ...
Staff Site Reliability Engineer
Palo Alto, CA · On-site
$67 - $89/hr
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It's currently highly manual ...
Staff Site Reliability Engineer
Palo Alto, CA · On-site
$67 - $89/hr
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It's currently highly manual ...
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It's currently highly manual ...
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It's currently highly manual ...
Product Engineer
New York, NY · On-site
$170K - $250K/yr
Assured bases hiring decisions solely on qualifications, merit, and business needs.
Product Engineer
New York, NY · On-site
$170K - $250K/yr
Assured bases hiring decisions solely on qualifications, merit, and business needs.
Assured bases hiring decisions solely on qualifications, merit, and business needs.
Assured bases hiring decisions solely on qualifications, merit, and business needs.
Assured is on a mission to modernize insurance by providing software solutions for claims processing. As a Staff Cloud Security Engineer, you will design secure AWS environments, drive automation ...
Assured is on a mission to modernize insurance by providing software solutions for claims processing. As a Staff Cloud Security Engineer, you will design secure AWS environments, drive automation ...
Staff Software Engineer, Fullstack
New York, NY · On-site
$225K - $275K/yr
Assured bases hiring decisions solely on qualifications, merit, and business needs.
Staff Software Engineer, Fullstack
New York, NY · On-site
$225K - $275K/yr
Assured bases hiring decisions solely on qualifications, merit, and business needs.
Strategy & Operations Lead
New York, NY · On-site
The Role We're looking for a Strategy & Operations Lead to sit at the intersection of data, process, and AI, helping us build the systems that make Assured scale. This is not a coordinator role or a ...
Strategy & Operations Lead
New York, NY · On-site
The Role We're looking for a Strategy & Operations Lead to sit at the intersection of data, process, and AI, helping us build the systems that make Assured scale. This is not a coordinator role or a ...
Product Engineer
New York, NY · On-site
Assured bases hiring decisions solely on qualifications, merit, and business needs.
Product Engineer
New York, NY · On-site
Assured bases hiring decisions solely on qualifications, merit, and business needs.
Assured is on a mission to modernize insurance by providing software solutions for claims processing. They are seeking a highly analytical and detail-oriented Staff Product Analyst to analyze product ...
Assured is on a mission to modernize insurance by providing software solutions for claims processing. They are seeking a highly analytical and detail-oriented Staff Product Analyst to analyze product ...
Assured is on a mission to modernize insurance, focusing on claims processing through innovative software solutions. The Staff Backend Engineer will lead the design and development of core systems ...
Assured is on a mission to modernize insurance, focusing on claims processing through innovative software solutions. The Staff Backend Engineer will lead the design and development of core systems ...
Product SME - Workers Compensation
$77K - $100K/yr
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It's currently highly manual ...
Product SME - Workers Compensation
$77K - $100K/yr
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It's currently highly manual ...
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It's currently highly manual ...
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It's currently highly manual ...
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It's currently highly manual ...
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It's currently highly manual ...
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It's currently highly manual ...
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It's currently highly manual ...
Staff Software Engineer, Fullstack
Manhattan, NY · On-site
$150 - $190/hr
About Assured is transforming the infrastructure of U.S. healthcare using intelligent automation. We're building an AI-native system of action for provider operations to automate the most painful ...
Staff Software Engineer, Fullstack
Manhattan, NY · On-site
$150 - $190/hr
About Assured is transforming the infrastructure of U.S. healthcare using intelligent automation. We're building an AI-native system of action for provider operations to automate the most painful ...
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Medical, Dental, PTO
Re-posted 12 hours ago
Job description
The Role
We are looking for a Customer Success Manager to join our growing team. As a crucial early hire, you will play a pivotal role in shaping our customer success strategy and ensuring our clients achieve maximum value from our platform. You will work closely with customers to understand their needs, provide exceptional support, and help drive product improvements based on user feedback. Ultimately, you will be responsible for ensuring the success and satisfaction of our customers by providing exceptional support and guidance.
At Assured, we are ruthlessly focused on our end customers and driving better outcomes. Most of your time will be spent learning and experimenting to drive your desired outcomes. You will have ownership, autonomy, and the ability to maximize your growth curve.
What You'll Do- Customer Onboarding: Lead the onboarding process for new clients, ensuring a smooth and efficient transition to our platform.
- Relationship Management: Build and maintain strong relationships with customers, acting as their primary point of contact.
- Support and Guidance: Provide ongoing support and guidance to customers, addressing their concerns and resolving issues promptly.
- Product Feedback: Gather and analyze customer feedback to help inform product development and improvements.
- Training and Education: Develop and deliver training materials and sessions to help customers fully utilize our platform.
- Customer Advocacy: Advocate for customers' needs within the company, ensuring their voices are heard in product and strategy discussions.
- Success Metrics: Track and report on key success metrics, such as customer satisfaction, retention, and usage rates.
- 1+ years of experience in customer success, account management, or a related role, preferably in the healthcare or SaaS industry.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Problem-solving mindset with the ability to think critically and proactively address client needs.
- Ability to manage multiple clients and priorities simultaneously.
- Proficiency with CRM software and customer support tools.
- Understanding of credentialing and network management processes in healthcare is a plus.
Our headquarters are located in New York City. This is an in-office role. We value in-person collaboration — we host offsites, outings, and team meals to stay connected as people, and offer office lunch and a fully stocked snack bar. We provide competitive base compensation along with stock options. Compensation for this role depends on experience and interview performance. We offer generous employer-sponsored health and dental coverage, nine company holidays, and unlimited PTO ("take what you need").
EEO StatementAssured is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic under federal, state, or local laws.
This policy applies to all employment practices, including hiring, promotion, termination, compensation, benefits, training, and apprenticeships. Assured bases hiring decisions solely on qualifications, merit, and business needs.