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ASM Research
ASM Research

60 Asm Research Network Support Engineer Jobs Hiring in Reston, VA

ASM Research

Systems Engineer Lead

Germantown, MD · On-site

Escalation and Cross-Team Support * Act as the escalation point for complex systems issues ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

New

ASM Research

Systems Engineer Senior

Arlington, VA · On-site

$119K - $163K/yr

Strong background coordinating system integration across hardware, software, and network teams ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Cloud Support Business Analyst

Reston, VA · On-site

Detail-oriented resource that will manage workstreams that support validations of cloud-based ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

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ASM Research Jobs Information

Do workers at ASM Research get paid breaks?

Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.

Does ASM Research pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

At ASM Research, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Is the health insurance from ASM Research affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at ASM Research?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Do workers at ASM Research worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to get time off at ASM Research?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.

Do ASM Research managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

Do jobs at ASM Research spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to take sick days at ASM Research?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research get to take their breaks without interruption?

Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Is it stressful to work at ASM Research?

Some people feel stressed here.
43% of people say they often feel stressed at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research recommend working with their team?

Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get enough training when they start at ASM Research?

Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get support to advance at ASM Research?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people think ASM Research’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do workers feel well informed about how ASM Research is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.
Infographic showing various Network Support Engineer job openings at Asm Research in Reston, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Communications Support Manager

ASM Research

Lorton, VA • On-site

Full-time

Re-posted 20 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

33rd of 226 rated it services

Job description

Customer Communications Support Manager
Leads the enterprise communications portfolio, including VoIP, VTC, and supporting network infrastructure, ensuring secure, reliable, and uninterrupted voice and video services across the organization. Oversees performance, availability, and incident response while aligning communications capabilities with mission and operational needs.
Key Responsibilities
  • Oversee enterprise VoIP and VTC systems, ensuring high availability and performance.
  • Manage communications infrastructure, including hardware, software, and network integrations.
  • Monitor system performance and implement proactive measures to prevent service disruptions.
  • Lead incident response, troubleshooting, and escalation for voice and video services.
  • Coordinate with network, cybersecurity, and infrastructure teams to ensure seamless operations.
  • Develop and enforce service continuity and disaster recovery plans.
  • Manage vendor relationships and service-level agreements (SLAs).
  • Provide leadership, mentorship, and oversight to technical teams supporting communications systems.

Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 10+ years of experience in telecommunications, network engineering, or enterprise communications.
  • Demonstrated experience managing VoIP and VTC systems in a large-scale environment.
  • Strong understanding of network infrastructure and communications protocols.
  • PMP certification or equivalent project management experience.
  • Must have a current secret security clearance.
  • DoD 8570/8140 IAT Level III certification (CASP, CCNP, CISA, CISSP (Associate))

Preferred Qualifications
  • CCNP Collaboration or higher certification.
  • Experience supporting federal or defense environments.
  • Familiarity with secure communications and compliance requirements.

Job Specific Skills
  • Enterprise communications management (VoIP, VTC, network).
  • Service continuity and reliability oversight.
  • Infrastructure performance monitoring and optimization.
  • Incident response and escalation management.
  • Cross-functional coordination and stakeholder communication.
  • Vendor and SLA management.
  • Risk assessment and mitigation planning.
  • Technical leadership and team development.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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